From 1 September 2017, Yes TV by Fetch Generation 1 set-top boxes (Gen 1 box) will stop working. This is because Gen 1 boxes have come to the end of their life span and are no longer supported.
Gen 1 boxes use legacy technologies and are not compatible with the latest product features and functionality.
All Yes TV by Fetch customers with a Gen 1 Box are affected. The good news is you can upgrade to a Generation 2 set-top box (Gen 2 box) at no extra cost to you. You have until 30 September 2017 to upgrade your Gen 1 box. If you choose not to upgrade by this date, your Yes TV by Fetch service will be cancelled and you will lose any previously purchased content.
How can you tell if you have a Yes TV by Fetch Generation 1 set-top box?
Gen 1 set-top boxes look like this and you can identify them by the blue dog symbol on the left-hand side:
Why should you upgrade your Yes TV by Fetch Generation 1 set-top box?
Gen 2 boxes have everything your Gen 1 box has plus more. Gen 2 boxes have access to subscription streaming apps such as Netflix and Stan, latest premium channel packs (subscription required), on-demand Optus Sport content including the Premier League (subscription required), and Catch Up TV services for free-to-air and subscription channels. Plus the Gen 2 box is smaller, sleeker and comes with a faster processor that will give you an improved viewing experience and is compatible with our Multiroom solution, so you can share content in your home.
How to upgrade to a Yes TV by Fetch Generation 2 set-top box
If you have a Gen 1 box, you’ll notice an invitation to upgrade to a Gen 2 box next time you access your Yes TV by Fetch service. We’ll also communicate the upgrade process via letter, email or SMS depending on whether you’re a broadband or mobile customer.
You’ll need to validate your service with Optus first then enter your delivery address so we know where to send your Gen 2 box to. Once you submit your upgrade request, you’ll receive your Gen 2 box within 7 working days.
How to dispose of your Yes TV by Fetch Generation 1 set-top box
In addition to your Gen 2 box, you will also be provided a return satchel which you can use to send your Gen 1 box back to Optus (at no cost to you). Instructions on how to return your Gen 1 box will be included with the delivery.
Please note: You will not be charged if you choose not to return your Gen 1 box but please be environmentally friendly and dispose of it responsibly.
What happens if you choose not to upgrade?
It’s important to remember that if you don’t upgrade your Gen 1 box to a Gen 2 box before 1 September 2017, you will no longer be able to use Yes TV by Fetch, so please make sure you upgrade as soon as possible.
If you still haven’t upgraded by 30 September, your Yes TV by Fetch service will be cancelled.
If you do not wish to upgrade, we recommend that you unsubscribe from any optional channel packs before the next subscription renewal date to avoid further charges.