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Three reasons you should Recharge via My Optus App

Online Community Manager
Online Community Manager
0 16 6,958

Recharge banner.jpg

 

My Optus app is one of the quickest and simplest ways to recharge your Prepaid mobile and we’re here to tell you three reasons why:

 

  1. You can easily pay via credit or debit card anytime, anywhere

Instead of walking to the shops or buying a voucher to recharge your Prepaid mobile, you can quickly and securely pay via credit or debit card on My Optus app. All you need to do is pop your card details in and hit the recharge button. Paying via the app is a great way to recharge because you can do it on the go, anytime, anywhere.

 

  1. You can store your card details to make recharging even easier


There’s no need to repeatedly type in your card number because you can safely and securely store your credit or debit card details in My Optus app to make it even simpler next time you need to recharge.

 Recharge.png

 

  1. You can instantly check your balance and track your usage

 

With My Optus app you can instantly check your balance and track your usage. You’ll also be able to see which apps and websites use the most data, see a breakdown of your mobile activity over the past 90 days and track how much data you use each day.

 

Ts & Cs

 

For full Terms and Conditions, head to: http://www.optus.com.au/shop/mobile/apps/my-optus-app

 

16 Comments
New Contributor
New Contributor

Hmm, only one of those is a reason to recharge using the app. I know people like lists, but please make the list match the title.

Frequent Visitor
Frequent Visitor

My Optus will not let me recharge my prepaid account

why?

RetiredModerator
RetiredModerator

@Tezza12 - Are you receiving any error messages?

Frequent Visitor
Frequent Visitor

No...just won't let me....there seems no way I can do it if I follow the instructions in the app.

RetiredModerator
RetiredModerator

Okay, what version of the app do you have downloaded? 

Frequent Visitor
Frequent Visitor

My optus 1.20

Frequent Visitor
Frequent Visitor

Actually....how do I find out that?

 

Frequent Visitor
Frequent Visitor

Have tried downloading 4.5....... but 85 sends a confirmation to the phone.

the phone is 264 km away in Kimba, as I bought it for my mum.She is blind, so could not tell me the number if she wanted to.

 

i just want to set up a direct debit from her bank account to pay every 28 days.

 

the app will only allow me to use bank card, which would be illegal for me to do.

 

surely there must be a way to use direct debit.

RetiredModerator
RetiredModerator

You may need to use a different method to set up auto-recharge for your mum. Direct debit can only be used for post paid accounts. Check out this guide for the full details. 

Frequent Visitor
Frequent Visitor

Given that it is illegal for me to use my mothers credit card, can you suggest another way of paying the prepaid by auto recharge?

please.

Frequent Visitor
Frequent Visitor

And, the website says that internet banking it the preferred way it should be done.

Frequent Visitor
Frequent Visitor

Quote from webpage

 

"Recharge through Internet Banking is a new, easy and secure way to buy Optus Prepaid recharges online. It lets you access your bank account directly from the Optus recharge home page so you can pay with your money. "

 

How?

RetiredModerator
RetiredModerator

Internet bank transfers can be done online 24/7, but to set up an auto-recharge, you would need to use a debit or credit card.

 

It is not illegal for you to assist your mother in setting up an auto-recharge with her card, I helped my mother do the same thing not long ago. You can also set up an auto-recharge using a card in your own name with your mothers permission. Another option would be to complete a change of ownership to put the service in your name if you're going to be the one managing it. Your mother can also set up a 4 digit PIN to allow third party access. Let me know if you have any questions. 

Frequent Visitor
Frequent Visitor

That's the point....she wants to manage it.

 

even your website asks me to certify that I am the owner of the card being used to recharge, and it is illegal to use another persons card. Eg you cannot use your partners card (even if you know the pin) legally.

 

 

my mother is incapable of setting it up, and lives a long way away.

 

I was just hoping that some helpful information, or some help to establish this might be forthcoming.

 

 

RetiredModerator
RetiredModerator

It's a tricky situation, your mother needs someone to help her set up auto recharge as she can't complete it herself. If you don't feel comfortable doing it for her, then she will need to get in touch with us directly either over the phone, or by visiting a store. I'm really sorry there isn't a simpler solution I can offer.

Frequent Visitor
Frequent Visitor

Sadly Optus don't have stores outside the metro area.

 

its 500 km away for her.

 

thanks......it's hopeless isn't it.