The Premier League from Optus, Now Available to Order

[Optus]

Hi Everyone,

We've created the Premiere League Support Hub to ensure all of your support needs are met. We've now closed this thread down so head over to https://sport.optus.com.au/support to view all of our support content and ask any additional questions you might have.

If you don't have a support related question but rather just want to talk all things Premiere League, feel free to join the conversation in the Premier League discussion section here.

[markscarfe]

What July 4 got to do with it?

[Oethesaint]

When the app launches

[kuprod12]

Great!!!

[kuprod10]

Great!!

[kuprod11]

What does it launch??

[mikezone13]

Signed up last week to Optus (Wednesday I beleive) after more than 15 years with Vodafone - yes for the EPL. 

Nearly a week later I'm still getting the dreaded "We couldn't find a service that matched the credentials you provided, please check the input and try again." at this page https://offer.optus.com.au/order-epl .

What steps do I need to go through to get confirmation fo EPL? When I purchased the new plan it asked me then about EPL, but I never recevied an email or SMS regarding EPL at all.

Help appreciated. Cheers.

[vince]

Been with Optus 20+ years, currently on $90 phone+broadband+fetch plan but also getting the dreaded "We couldn't find a service that matched the credentials you provided, please check the input and try again." at this page https://offer.optus.com.au/order-epl .

I can't be on the phone for hours on hold to register where I work, when will the online registration be fixed Optus?

[Stekar]

Is the app available yet adn waht's it called?

[Davo19]

I can't wait to view the channel on my fetchTv and watch the pre-season games. Is there any date when the channel will be added?

[flippinheck]

I've been doing a lot of research out there and can finaly feel better about knowing that Optus will not be using Bein server software for EPL streaming, so that's a start.

During my searching I've noticed lots of promises from Optus, here's one example...

I can say is we've tested our stream really thoroughly in heaps of different scenarios and it's working beautifully. Get set for an awesome EPL experience - Tris

So here's your answer Optus... If you are this confident about your delivery, why not offer new customers the option to quit their contract anytime within 3 months of the EPL starting? This way people like me may take the plunge knowing that there is a safety net. At the end of the day it's up to you to put your money where your mouth is, and this is the only way I can see you attracting the 2 million customers out there sitting on the fence.

Since that is your profit margin, and you are so confident, surely you would have no problems in offering this?

[Painetrain]

@flippinheck Why not try the Month to Month plan for $35 before you commit long term or to a bigger plan?

[Painetrain]

@flippinheck Also advertised on the Optus website...

https://offer.optus.com.au/tryoptus

Put our network
to the test

Want to take our network for a practice
run? Sign up to any 24-month My Plan
Plus. Cancel anytime in the first 30 days
with no cancellation fees. Just pay for what you owe
and return the phone in good working order.
That's it.

[Painetrain]

@vince @mikezone13 inbox the Optus Facebook page. Can take up to 24 hours for a response usually, but those guys are really really helpful. Just inbox them with all your personal account details and what you need doing and they will usually fix it. Works a treat for me, as the 24/7 chat is painful at times, and I can never be bothered waiting on the phone.

They occasionally help out on these blogs, but the Facebook page seems to be the best point of contact. 👍🏻

[flippinheck]

@Painetrain

That's an offer at least, but at $67 minimum, and $5 more for a fetch mini to get it on my TV, I find that excessive for EPL.

Let's not forget EPL is only played for 38 weeks a year, which leaves 14 weeks where I am paying for nothing. That takes my monthly cost for EPL to nearly $100 a month.

[Painetrain]

@flippinheck I agree the cost value isn't there if your not willing to switch mobiles to Optus, or get rid of Foxtel for the Fetch service. Adding Optus to existing contracts won't save money, switching providers is where benefits will be reaped by the consumers wallet.

$67 is with a full phone plan.

You can get the SIM only plan for $35 month-to-month + $5 Fetch Mini. That's no lock in, cancel anytime, regardless of service quality complaints or ending of EPL season. If you sign up for 12 months the costs goes from $35 down to $30. 

The SIM doesn't have to be used, chuck it the back of a cupboard if your unable to use it. The Fetch Mini will work with any broadband connection, wired or wireless. Just have to be an Optus customer to get it.

Again, the value isn't there if you use that option but it's better than the $67+ option. I agree if you can't/won't change provider, then it is an excessive price to view just EPL. The true value is there if your willing to change mobile network provider or home broadband provider or Pay TV provider.

[Dave]

Sorry for the delayed reply here guys. If anyone is having any registration issues, you can PM me directly and I'll give you a hand. Feel free to post back here with any other questions and I'll answer whatever I can.

[mikezone13]

I couldn't figure out how to PM 🙂

But I chatted to someone through the online chat and they sorted it out and I got an SMS confirmation almost instantly, feeling much better about it now, bring on the 4th of July!!

[Dave]

Awesome, thanks for the heads up!

[TLZ]

Would be great if the app releases on the Xbox One and PS4!

[TLZ]

Will the games be in HD?

Also regarding the satellite option, I currently have foxtel, so does that mean satellite is already installed and will just need the stb for the channel?

[TLZ]

And one more thing.  I've received an SMS from Optus saying "Thank you for purchasing EPL with Optus. Register using (insert link here)".  The link doesn't work though.

[mc_avs]

I just got the same mesg & the link doesn't work either, been chatting to two different Optus reps on Live Chat & they have no idea what the mesg is even for, they keep saying i'm already signed up.

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[TLZ]

@mc_avs Since it mentioned 'register;, I thought that would mean a different username and password for the epl account/app.

Will see how this goes.

[mc_avs]

@TLZ

That's what I was trying to explain to the Rep, I think it's the link to Register for your account & the App etc but they both had no idea, it was doing my head in!!

[TLZ]

@mc_avs Haha.  I'm sure if it is for the epl it will be fixed pretty soon.

[mc_avs]

@TLZ Well i'm keeping the text & i'll just keep trying over the next couple of days.

[-wtf-]

I was told at the Optus yes shop that because I am on a $115 home broadband plan they would send me a settopbox for Fetch TV no problems "just call Optus" I have already registered for EPL when i went into the yes store, to inquire what next on my broadband link ? this blog says "No. We are offering Optus Premier League on multiple platforms and devices. We recommend Optus home broadband with Yes TV by Fetch for watching Premier League on TV." I then had to spend over and hour and a half trying to extract a STB out of Optus, over several different calls ..... they all wanted me to sign up to a new plan. It was more painful than extracing teeth

[Tuck24]

No ones happy and why would you be if your a customer and you get treated like idiots. Great way to run a biz

[Hotspurjono]

When will you start showing epl content? Is it on a particular channel number? Are you showing the champions cup from Melbourne? Cheers

[Dave]

@TLZ No news on these platforms just yet sorry. Also, all games will be broadcast in HD, your internet connection will determine the quality you watch it in though. 

@mc_avs - Ignore that SMS, some testing didn't go quite right on our end and some unintentional SMS were sent. 😉

@-wtf- - Sorry about the experience you had. Please contact me via PM if you need anything followed up on. 

@Hotspurjono - some content will be available next week ahead of the ICC.

[Dun]

Can we get a swift update on the Optus Satellite Broadcast option for residential customers please.

Its July and we were told we can order this (obviously once we are eligible customers) once it indeed is July! Landlord/Body corporate have both given me the approval and there are no available Optus nodes in the area.

Thanks, Dean

Ps more info PLEASE on the set top box, its still a mystery to us all

[TLZ]

@Dave Thanks for the responses mate.  But please try and pass forward the message of making the app available on Xbox One/PS4.  I use my Xbox One as an STB and that's where I watch TV through the tuner.

@Dun I second that.  Would love to know more about the satellite option too.

[Nghi]

No current news about the Satellite option for residential customers. We're working hard to have it all ready to take orders very soon and there will be an announcement once it becomes available. Not all customers will be eligible and it really depends on your specific circumstance. Keep an eye on our website and here in Yes Crowd for news once it's released.

[michaeldean]

I just signed up but when I tried to get the SMS code sent to me it keeps giving an error "We couldn't find a service that matched the credentials you provided, please check the input and try again."

[michaeldean]

Continued from above: All the details are correct and have tried a few times now.

[mikezone13]

I solved the "We couldn't find a service that matched the credentials you provided, please check the input and try again." by getting onto the online chat. From what I've heard it's hit and miss as to whether you can someone who can sort it out for you, I was lucky and got it dorted within 5 minutes.

[Painetrain]

Folks and fans, the app is now ready to download for iOS on the App Store. Search "Optus Sport". Obviously can't view the actual video content as it is locked until we all get our login information, anyone got there's yet?

Looks like a pretty slick app, well designed, easy to navigate. On demand video content looks the goods too! Full season reviews for previous years, classic matches and legends interviews. 

Not long now folks 😁🏆👌🏻

[TLZ]

@Painetrain Thanks for the heads up!

[thekayle]

Nope only got this ages ago

[dotsie8]

I've been an Optus customer for many years, have broadband, home phone and TV.......my situation is that I have Foxtel on Optus TV (literally Foxtel but through Optus), they have cannabilised that (ok, it's foxtel!), but then I don't qualify for getting EPL (for free), even though I fork out close to $200/mth as an Optus customer!!!  Yeah, I'm not likely to be happy with that!

The salt in the wound is Optus Customer Service is crap - they just prattle off the sales pitch saying I don't qualify (you don't say!!!), blah, blah. Even had trouble getting them to put in a complaint! Phoned one of their competitors - ahhh, what Optus used to be, friendly, helpful, knowledgable operator, serviced locally!!! Try and guess which one!

So, having been a loyal Optus customer since the get-go (for those who can remember that far back!), always declining out-of-hand other Telco soliciting because I WAS a happy customer, I am now looking at moving it all!!!  Even if I have to pay more and I don't get EPL.....haha, go figure!!  Way to go Optus....cheese off loyal customers, let's see how loyal the new ones are....you will have to do a lot better to keep those ones!!  Marketing one-o-one I would have thought!

[Tris]

@michaeldean were you able to order since posting? Maybe try this link, please let me know how you go

@Painetrain - You can now register log in details here! Just enter your info, you'll then get an SMS code. Let me know what you think of the app 🙂

@dotsie8 does seem strange you're not eligible, could you send me a PM with your full name, number and DOB thanks? I'll get that further checked

[thekayle]

I downloaded the app on my iPad and it's looks fantastic but I was wondering when the Optus sport channel will be up and running on fetch? 

[Tris]

Not too far off @thekayle! All the new stuff has been loaded in the background, once it's ready to go it will just appear in the EPG. You won't need to do anything on your end. Hang tight 

[Jamesk811]

Thanks Tris,

lucky for this forum. Optus chat have no clue, I was just told that I would have to wait until August to log into the app...

does es anyone know how much extra it costs to go from gen 2 to gen 3 fetch tv boxes as I want wifi connection instead of wired.

thanks 

[Tris]

Strange the web chat crew said that @Jamesk811. All reps have access to the same info 😞 I'll pass on some feedback. For existing Yes TV by Fetch customers, an upgrade fee of $129 would apply to switch to a Gen 3 STB. Feel free to shoot me a PM with your full name, username and DOB if you'd like that sorted out. Cheers

[thekayle]

@Tris Thanks, does not far off mean today, this week, next week? And sorry to be a pain but will the epl app be available on fetch too? Thanks again

[Tris]

Nah, that's cool @thekayle I get you're excited 😉 Will be this week for sure, the app will also be available via the Fetch menu for the catch up stuff 

[MarkScarfe1972]

Now I have the app, will the usage I use on4g not be included in my data cap?

[Dun]

Come on Tris... Absolutely desperate for info on the satellite option. I'm literally holding off signing up to my mobile plan because of this. Its July graaaaaaah 😒

[Tris]

Any EPL content usage is un-metered regardless of the connection type @MarkScarfe1972. Advertisements, analytics and authentication is metered, the amounts of data used for this sort of thing will be minimal though

[Tris]

@Dun, we've just launched the app officially today, details on satellite connections shouldn't be too far off. Sit tight 🙂 

[JMess]

Can you confirm/link to the eligible mobile plans for un-metered streaming? For example is my shared data sim eligible for free streaming in my iPad.

[Dun]

Sorry I'll correct myself my bad 😄 I mean't dying for info on launch/order date for the satellite and the urban legend which is the STB it comes with! You gave some wonderful information to me and others here right at the beginning of this thread but since then there's still been no movement. Had the approval from my landlord/body corporate and no available Optus nodes for hardline broadband in the area so I know I'm eligible. Please please please I'm going mad for this 🍺

[Dun]

Just seeing your above post 🙂 👍

[mc_avs1]

What about an App for Android users, all i've heard is the App for IOS.

[Tris]

@JMess, you'd just need to head over to Optus Sport to order. EPL streaming is un-metered regardless if you're eligible for free EPL access or not. In most cases existing customers will have free access the coming season, the page will confirm if any charges though

@Dun, all will be revealed really soon. With anyone ordering satellite access before the season start, we'll try our best to ensure the installation has been completed before the first kick off 🙂

@mc_avs1 Definitely an Android app, I'm using it myself 😄 Head over to the Play Store to grab it, then over to Optus Sport to register a profile and grab log in details 

[taidenn]

And an app for us poor little Windows Phone users? We aren't forgotten, are we?

[Tris]

Not at this stage sorry @taidenn. You would need a compatible device to access EPL content

[Jamesk811]

@taidenn your biggest mistake was getting a windows phone. Developers are always "forgetting" WP users. 

[taidenn]

@Jamesk811, well, I got that phone 3.5 years ago and it's still working perfectly fine.  I'm not one to buy the 'greatest and latest' just because... And they've been forgetting us for 3.5 years.. even if the one app is universal and will work across phone, tablet, computers... I guess I'll just keep campaigning till my vote counts..

[TLZ]

Hi @Tris, if you pass on feedback to the higherups to add the app for ps4 and Xbox one users that would be lovely.  I'm accessing Optus sport on my phone now :). Might just use the laptop and chromecast it.

[Jamesk811]

@taidenn no one said anything about the "latest and greatest". You can always get an old Samsung or iPhone eg iPhone 5 which still is supported by the required operating system to run the EPL app... I think you will be waiting a long time for a WP EPL app

[taidenn]

@TLZ, the Xbox One will be a universal app too.. so, unless they make one for Windows, you won't get the app for the Xbox... @Tris, yes, so it's one app across Xbox, Computers, Tablets and Phones... at least, that's what Microsoft have been saying.

A quote from BusinessInsider: 'The sales pitch for consumers is simple: If you buy an app from the Windows Store, it will work exactly the same way on your phone, tablet, computer, and eventually, the Xbox One video game console — because it’s literally the same program on every platform.'

[Tris]

Cheers for the feedback @TLZ. We're working on apps for additional streaming devices/smart TVs, no specifics or time frames at this stage though. Thanks for your suggestion

[TLZ]

@taidenn That makes sense and is better hopefully.

@Tris That'd be great thanks.  Requesting it because I've been using Foxtel to watch EPL on Xbox for years.  I hope this continues for Optus 😄

[Painetrain]

@Optus please HELP. When I've gone to sign up and create my details, in my overzealousness I think I've put the wrong email address in. You can only put it in once, and there's no confirmation, didn't really check.

Now I can't find a way to reset the subscription or anything without entering email address, which I original entered wrong. So I don't know exactly what I typed 😭

Cheers

[Tris]

Eeek! Not good @Painetrain. Send me a PM with your full name, account/phone number and DOB. I'll see what I can do 

[thekayle]

I am now watching the optus sport channel on fetch tv in FULL HD! just appeared in epg just like @Tris said it would! 

[TLZ]

@thekayle glorious isn't it 😄

[Tris]

Sweet! Cheers for the update @thekayle - Now we just need to wait for the season to kick off!

[Painetrain]

@thekayle @TLZ how great is it! 

How's the Season Review! Far out its making me excited for the August!

Crystal clear and in HD for me on a big screen, tried it on an iPad aswell. The apps are clean, work properly and didn't appear buggy which is great news straight off the bat. Both FetchTv channel and iOS apps were super quick to load the stream, then that couple of seconds when it adjusts the stream to HD was very quick and seemless, that to me says there's some pretty good gear behind the setup Optus have.

You guys find the catch up/on-demand app on the FetchTV? Or how you access it? Can't find it 👎🏻

[Tris]

Great feedback @Painetrain thanks very much. The Optus Sport app for catch up content will be added to 'apps' at a later date, no specifics on this at the moment though

[TLZ]

@Tris How are you guys planning to show all games live through one channel though?  Press a button and choose one?

[Painetrain]

@TLZ go down the EPG list, at the bottom. Should be Optus Sport 1 through to 10. 👍🏻

[Tris]

@TLZ there will be up to 10 sub channels when there's multiple matches. So just a matter of changing channels rather than what you'd mentioned

[Painetrain]

Sorry to bypass you Tris, but just checking if anyone else has had the same issue....

registed all 3 of my services seperatly.

- mobile 

- home broadband 

- mobile broadband

mobile broadband and home broadband, no issue confining and logging into apps etc.

but mobile won't allow me to login, just says username doesn't excist. When I go back into subscribe, it says I've already done it. Didn't receive confirmation email to actually confirm details. 

There is also no troubleshooting for this, and to reset account password you need to enter email address. But of coarse, it doesn't recognise this.

thanks in advance!

[SW91]

I recently signed up for the EPL as an existing Optus mobile customer. I never actually recieved the confirmation email and therefore can't access my account or create a enw one. Any way to rectify this?

[johnjinsf]

Just found 10 new channels (980-989) on my Fetch TV and watching a classic EPL match on Channel 980 - great quality and colour. Also just downloaded the new Optus Sports app onto my Samsung Galaxy S5 and Samsung Galaxy Tab S and everything works great.

[Flodnar]

I am on the $115 B&B plan and have registered to receive the EPL. Today I received FOUR emails confirming the registration.  Three say it's free but one advised I'll be debited $15 pm commencing 31/07/2016.  I now have to call a 13 number to sort it out. Not impressed.

[Flodnar]

Make that FIVE emails: 4 free; 1 @$15 pm.

[Johnny_Utah]

Hi Guy's, just wanted to check if the Apple TV App is up and running?

Thanjs

[MarkScarfe1972]

I just got the same email. I pay $95 per month. Pathetic.

Why will the websit be up and runnign by the way?

[MickeyLou]

Xbox One Microsoft Edge 'Playback error; reload the stream and try again.' Press retry button and same thing pops up.

Microsoft Lumia 950 Windows 10 just a black screen no audio, nothing when signed in to watch any of the highlights, shows and news plus a release of a Universal Windows App.

Please Fix Kind Regards

[Tris]

@Painetrain, still looking into your problem, I'll send you a PM once I've got an answer 🙂

@SW91 Logins are going out today, if you've not received it yet, you can bypass this step and jump onto Optus Sport to create a profile and set up a password if you like

Awesome to hear @johnjinsf, thanks for the feedback. I checked out the new Yes TV channel last night myself, its looking great

Sorry for the mix-up with the email @Flodnar, a few were sent in error, there won't be a charge for EPL access this coming season though

@Johnny_Utah Should be! We're only providing app support for Gen 4, if you're using older hardware, AirPlay is the way to go 

@MarkScarfe1972, there won't be a charge, sorry for the confusion caused, Optus Sport went live yesterday, have you had a look?

Not 100% sure what you're trying to do @MickeyLou, at this stage we're only supporting Yes TV by Fetch, iOS, Apple TV and Android. No Windows Phone or Xbox One. We do plan to add more media streaming devices/smart TVs to the list, this will occur sometime after the season has started though

[TLZ]

@Tris he/she is trying to access Optus sport through the Xbox one and lumia phone's browser but it's not working too which is odd.

[JimmyD]

Please add a PS4 app as I use mine as my set top box. I understand this might not be ready for the start of the season but would like to heat that this is in the plan as Im sure there are quite a few out there who do not have a fetch box.

[mc_avs1]

What TV's does support for Optus Sport? I have a 2015 SUHD 65JS8000 TV, would be great if it was available as an App for Tizen.

[taidenn]

@Tris, from your post earlier, does that mean that we'll get our login details through email during the day?  I have tried logging in to the website yesterday but it wouldn't recognise my email or username.

[Tris]

Thanks for confirming @TLZ 😉 @MickeyLou you won't be able to access the app via the web browser on unsupported hardware, this would include your WP and Xbox One.

Not able to confirm specifics around what will be supported in the future @JimmyD, stay tuned though 😉

No smart TV app support at this stage @mc_avs1, we'll have more info on this soon

@taidenn, yeah it's being worked on, hopefully shouldn't be too far off

[MickeyLou]

@TLZ exactly thank you.

What a shame and i am a very big EPL fan...looks like i will stick with my FOXTEL PLAY on my SMART TV and watch the games the next day or go to a Sports Bar...Ooops thats right there are lock out laws here in Sydney...hmmm what to do? 

Why did i have to buy everything Microsoft, like the XBOX, PC and Mobile intergrated in one?

[MarkScarfe1972]

How many games can the Fetch Tv record at once?

[shuks]

 on watching what is on the actual My Fetch TV vs the My Fetch TV App on the Tablet or Mobile or Optus Sport App is there something in the works to enable us to watch whatever is on the actual My Fetch on the My Fetch TV App or Optus Sport App otherwise even when you are on the go we miss out on other content.

eg Goals of the Season is showing now on the Actual My Fetch but if I tried to watch it on My Fetch TV App on my Tablet 

As the Optus Sport App isnt broadcasting what is currently showing on My Fetch TV I get an error message 

"Unknown error! Error code is 81000001" 

or is it just me with My Gen 2 Fetch TV box

please advise

[TLZ]

I thought I did see watch live on the Optus sports app yesterday and I think I did try it but I can't see it anymore now.  Or was I dreaming?

[Tris]

@MarkScarfe1972 Depends on which generation Fetch STB you have as well as your connection speed ( you can adjust the maximum allowable via the settings) The Gen 2 STB can record up to 2 programs of streamed content whilst watching another, whilst the Mighty can I think can record 3. Unsure if you're aware, the Mini can't record, it does have some memory for pausing and rewinding though (up to 17 minutes)

@shuks once the season starts just live and catch up matches will be available via the app. There will be some content on Yes TV by Fetch that won't be accessible via the app though

[shuks]

the app at the moment looks good for the games but its like it wont show anything else other than games & you can watch recordings so many times 

[shuks]

@ Tris

I understand that part with the Sports app other content not being available but what about My Fetch TV the error & not been able to watch what is already available on My Fetch TV App 

[Tris]

Unsure in regards to the Fetch app @shuks - It may be the case that Optus Sport won't be available. We should have further info on this soon though

[shuks]

Yes Please as at the moment it means if you want to watch anything on My Fetch TV that is Premier League related shows you are restricted to the physical My Fetch devices & a screen & can't access it on My Fetch TV App on the go 

[SamSam]

Hey Tris, if you are given access to EPL because you have an entertainment bundle, you still have a log in right? In which case, shuks you could just download the Optus Sports app and log in to that for your on the go EPL needs 🙂 Rather then using the Fetch TV app. That's what I'd do anyway

[mc_avs1]

Question - I'm going overseas in November for 3 weeks, will I be able to watch the EPL on my Phone App? I know the Foxtel App wouldn't work overseas, said I wasn't in Australia to view content.