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The New Optus Prepaid Daily 3G

Posted by (Online Community Manager)
24th Jul 2018, 6:42pm
Optus

From the 26th of August, if you’re currently on the $2 Days 3G Ready plan you will be migrated to our new Optus Prepaid Daily 3G service. This new service will give you Unlimited 3G data every day, for an increase of a dollar a day.

We appreciate that this may cause you some inconvenience, and will ensure that any MyCredit and expiry you have on the 26th of August will be carried over to your New Optus Prepaid Daily 3G plan. We would also like to give you additional credit to cover your plan changes until your next recharge.

FAQs

Q: Am I eligible for a refund?
A: If you were on a $2 Days 3G Ready Plan, as of the 23/07/18, you will be eligible to refund the value of your previous recharge amount. You must still be on either the $2 Days 3G Ready plan or the Optus Prepaid Daily 3G at the time you request your refund to be eligible. Additionally, you must also be cancelling or porting your service to be eligible for a refund.

Please note that a refund can only be made if your most recent recharge was made on the 25/08/18 or earlier. 

Q: Where can I request a refund?
A: You are able to request a refund via the webchat link on the notification page.

Q: I want to move to the new Optus Prepaid Daily 3G, do I need to do anything?

A: No action is required. From 26/08/18 you will automatically be switched to the new plan. We’ll send you an SMS confirming once this has been completed.

Q: Will my service be interrupted?

A: No, you can keep using your phone as usual and you won’t notice the switch. Once the updates have been made, we’ll send you an SMS to confirm.

Q: The expiry of my current recharge falls beyond the date the plans change. Will my plan change before the expiry of my current recharge?

A: Yes, the changes made on 26/08/18 will apply to all customers and any active recharge they have. Any MyCredit and expiry you have on 26/08/18 will be carried over to the new or updated plan on this date and you will also receive an additional credit of 50% of your balance taken at 24/08/18, or if you wish to cancel your service, you are entitled to a refund of your previous recharge.

Q: I want a refund on my existing MyCredit balance. How do I do this?

A: You can request a refund via the link sent in the SMS notification. Click the webchat link at the bottom of the page to speak with the Customer Service Team for more info and to see if you are eligible.

Q: What is the difference between the $2 Days 3G Ready plan and the Optus Prepaid Daily 3G?

A: The Optus Prepaid Daily 3G has a daily usage fee of $3/day which has been increased from the $2/day usage fee of the $2 Days 3G Ready plan. All other rates and inclusions on Optus Prepaid Daily 3G are the same as the $2 Days 3G Ready plan.

Q: Am I able to change to a different plan?

A: Yes, you can change to any of our in-market plans:

  1. Optus Prepaid Epic Data
  2. Optus Prepaid Epic Value
  3. My Prepaid Long Expiry
  4. My Prepaid Daily Plus

Q: How do I change my plan to another Prepaid Mobile plan?

A: SMS the word ‘MENU’ to 9999 and follow the prompts. You will receive an SMS once your plan change is complete.

Q: What plan would you recommend I change to?

A: Our new Optus Prepaid Epic Data plans offers loads of data inclusions and international calls. For example, get 5GB of standard data on $30 recharges, plus up to 10GB streaming data to use on Netflix, Stan, ABC iview, ABC ME and ABC kids. Streaming requires a positive MyCredit balance. Subscriptions required.

Our Optus Prepaid Epic Value plan gives you 42 days expiry with unlimited Talk & Text on $30+ recharges. Great if you want longer expiry and value.

Please comment below if you have any further questions Smiley Happy

Comments
Daniel935
by New Member Daniel935
‎2018-07-24 11:32 PM

Ridiculous 50% increase in price. Changing to Vodafone 4g unlimited 10 times faster. I would not recommend Optus again.

Daniel935
by New Member Daniel935
‎2018-07-24 11:56 PM

I have been with Optus for over 15 years.

Rebrab001
by New Contributor Rebrab001
‎2018-07-25 09:51 AM
Got a SMS yesterday to say that Optus is changing the plan. Can they force you to do that? Didn't we enter into a contract when we signed up on the $2 day plan?
Leighman
by Occasional Visitor Leighman
‎2018-07-28 10:21 AM
Time to move to Telstra. Thanks for nothing Optus. Forcing a plan change on us which costs more but delivers the same. Might be time to go to Fair Trading...
Rebrab001
by New Contributor Rebrab001
‎2018-07-29 03:53 PM
It makes you wonder why they would do this. With Optus increasing the price to $90 per 30 days and still only using the 3G network, didn't they realise that their customers would move to Telstra or Vodafone who have unlimited data, calls and text using the 4G network for around $70 per month? As a customer for 25 years with Optus, this is unacceptable. Time to move on.
xfabbyx
by Visitor xfabbyx
‎2018-07-31 01:13 PM

I have been on the 3g $2 day for at least 6 years now. Obviously cause I love the unlimited data. One thing I have to say  is it's never been slow and it's never been capped. I think for this price it's still a pretty good deal. Sure, you can go to a 4G unlimited data plan somewhere else.. But I can almost bet they will slow you down after a certain data quota.

I checked out some of those plans.. it's still a NO GO ZONE for me.

 

Im sticking to my 3G plan as you will not get another plan anywhere else like this.

I bet those who close or cancel their accounts will do regretably later on.

Yes, its going to cost me an extra dollar a day, but thats ok.. still works out checper

compared to what you get Smiley Wink

 

 

Rebrab001
by New Contributor Rebrab001
‎2018-07-31 03:11 PM
Hi xfabbyx, are you or your family an Optus employee? Yes Telstra and Vodafone do cap their unlimited plans. Telstra at 30GB and Vodafone at 60GB So you get all that at 4G speeds and then unlimited at 3G speeds. Even if it wasn't 4G, it is still unlimited 3G. I don't see how Optus works out cheaper compared to that. We all have the free will to choose what telco and plan suits us. If you want to stay with Optus, that's OK - I respect that. As for me, I will be moving telco's.
xfabbyx
by Visitor xfabbyx
‎2018-07-31 03:53 PM

Lol no I'm not an employee of Optus or either of my family.. Unless they want to offer me a job lol. And yes capped at 1.5.. That's hardly 3g speeds.. My speeds are constant. Up to 15mps but most times about 10 and over, always have been.  You can go on telstras $199 monthly plan if you don't want any restrictions..so yea, as I said.. I'm sticking to my plan.. 6 years on and still working fine. 

Good luck with yours.. Hope it all works out.

I'm just stating my opinion just as everyone else is. Cheers Smiley Wink 

posco
by New Member posco
‎2018-08-01 07:01 PM

Im gonna chime in here...

 

xfabbyx is right. Reason is those other plans from vodaphone or telstra are only offering after the cap 1.5MBPS. Read that properly...not 1.5MBS its 1.5mbps that is like nothing. Our 3g plans are on average about 20MBPS...mine hits about 1.9MBS. That little P makes all the difference. Read the vodaphone one "Speed capped to 1.5Mbps after 40GB". You are gonna feel it. Honestly it sux we are the only country in the world without decent telcos. But we are a huge country with no people in it, so we will never see decent competition rates in our lifetime.

Rebrab001
by New Contributor Rebrab001
‎2018-08-03 11:56 AM

Hello Optus,

I tried to get the refund as per the above questions. After a very long chat session which I got the run around, the call person finally acknowledged that I would get a refund of my last recharge amount. I asked how that was going to happen. His reply, "it will be credited to your account". I asked how is this possible since I don't have an account, I'm prepaid, and I'm porting to Telstra? There reply was that it will be credited to my phone number.

I was typing a response when the call person disconnected the live chat.

After spending so much time chatting, I was a little upset about this.

Plan B. Call the customer support number. I followed the prompts, entered my number and was told that a text was sent and they disconnected the call. Clicking on the link took me to the Optus live chat function! Ahhhh!!!

I phoned the customer care (that's a joke) number again and this time I entered all zeros for my number and eventually got through to a real person.

After the same run around as the live chat, I was told that some department would be in touch with 3 to 5 days. They wouldn't give me a direct number to contact them in case they didn't contact me. I have to go through the same frustrating methods to get back in touch.

Optus, you have convinced me that I have made the right decision to leave.

 

Rebrab001
by New Contributor Rebrab001
‎2018-08-03 12:05 PM

Here is the chat transcript

 

General Information
Chat Start Time Chat End Time Chat Duration Operator Interaction ID
Aug 03, 2018 10:23:05 AEST Aug 03, 2018 11:10:02 AEST 00:46:56 Barclay INT-va1appis14-1533255783477-42337

Auto-Generated Message (10:23:07 AEST) : Hi, this is Barclay from the Mobile Service Team, welcome to Optus LiveChat.
Auto-Generated Message (10:23:13 AEST) : Solution Type: "UDE Chat"
Visitor (10:23:24 AEST) : hello
Barclay (10:23:44 AEST) : Good morning..Smiley Happy
Barclay (10:23:49 AEST) : How may I help you today?
Visitor (10:25:16 AEST) : optus recently changed my plan. they said i could get a refund on my last charge amount of i port my number. i would like to get the refund please
Barclay (10:26:25 AEST) : let me have a check on your account and help you on this concern.
Barclay (10:26:28 AEST) : Before proceeding further, Could I get you to pop your details of the account into that window on the left for me please Smiley Happy
Barclay (10:26:30 AEST) : /f slider custinfo
Auto-Generated Message (10:27:13 AEST) :

Barclay (10:27:48 AEST) : Perfect,thanks for the details.
Barclay (10:27:51 AEST) : Allow me couple of minutes while I check into your account.
Barclay (10:30:04 AEST) : Drew can you please be more specific on the refund please?
Barclay (10:33:01 AEST) : Are we connected?
Barclay (10:36:12 AEST) : I haven't heard from you in a while, would you still like to continue our chat?
Visitor (10:37:38 AEST) : yes
Visitor (10:38:00 AEST) : https://yescrowd.optus.com.au/t5/Blog/The-New-Optus-Prepaid-Daily-3G/bc-p/456248#M13429
Auto-Generated Message (10:40:00 AEST) : Sorry to keep you waiting, I'll be right back with you.
Barclay (10:41:52 AEST) : please allow me a moment here.
Barclay (10:46:48 AEST) : I haven't heard from you in a while, would you still like to continue our chat?
Barclay (10:47:07 AEST) : Drew Thanks fro asking.
Visitor (10:47:18 AEST) : yes
Barclay (10:48:42 AEST) : well just want to inform you that your refund will be automatically added to your account on XX/XXXX/XXX.
Visitor (10:50:07 AEST) : where does it say that?
Barclay (10:51:13 AEST) : The expiry of my current recharge falls beyond the date the plans change. Will my plan change before the expiry of my current recharge?
A: Yes, the changes made on XX/XXXX/18 will apply to all customers and any active recharge they have. Any MyCredit and expiry you have on XX/XXXX/18 will be carried over to the new or updated plan on this date and you will also receive an additional credit of 50% of your balance taken at XX/XXXX/18, or if you wish to cancel your service, you are entitled to a refund of your previous recharge.
Barclay (10:51:28 AEST) : you can check this on 5th point.
Visitor (10:52:45 AEST) : except im not staying. I'm porting my number
Visitor (10:52:49 AEST) : Q: Am I eligible for a refund? A: If you were on a $2 Days 3G Ready Plan, as of the XX/XXXX/18, you will be eligible to refund the value of your previous recharge amount. You must still be on either the $2 Days 3G Ready plan or the Optus Prepaid Daily 3G at the time you request your refund to be eligible. Additionally, you must also be cancelling or porting your service to be eligible for a refund. Please note that a refund can only be made if your most recent recharge was made on the XX/XXXX/18 or earlier
Visitor (10:53:22 AEST) : so please refund my last recharge amount
Auto-Generated Message (10:55:22 AEST) : Sorry to keep you waiting, I'll be right back with you.
Auto-Generated Message (10:57:22 AEST) : Sorry to keep you waiting this is taking longer than I thought, I'll be right back with you.
Barclay (10:58:29 AEST) : Sure I will apply $30 credit and you will receive it within 15 mins
Just to keep you inform on 24th of Aug you will not receive credit as mentioned on the website as I'm applying credit now.
Visitor (10:59:19 AEST) : thank you. i an going to port my number after the refund
Visitor (10:59:34 AEST) : where are you paying the refund to?
Auto-Generated Message (11:01:10 AEST) : Solution Type: "UDE Chat"
Auto-Generated Message (11:01:34 AEST) : Sorry to keep you waiting, I'll be right back with you.
Barclay (11:02:28 AEST) : well I can make the recharge on your account.
Visitor (11:03:55 AEST) : I don't have an account I'm prepaid
Visitor (11:04:26 AEST) : And I'm porting my number. Leaving Optus therefore no account
Barclay (11:05:39 AEST) : Now I will apply credit on this number 0408685504
Visitor (11:06:12 AEST) : How does that work?
Visitor (11:06:28 AEST) : I'm moving to Telstra
Barclay (11:06:54 AEST) : well you can use the services for 15 days as $2 per day.
Barclay (11:08:58 AEST) : I haven't heard from you in a while, would you still like to continue our chat?
Barclay (11:10:01 AEST) : Since I haven't heard from you for some time, we'll end this chat soon. Please click to chat with us again if we can be of further help.


Thanks,

Your Optus Team

 

OSJ
by Frequent Visitor OSJ
‎2018-08-25 11:34 AM

>5yrs with Optus but time to move on. There was concerted effort to get us off the deal and now this underhanded tactic of 50% price increase for SAME service was the deal breaker. I recall being contacted by an Optus staff 2-3yrs ago offering $1.50/day  for 40GB or so and I declined with 'no thanks'. Unbeknownst to the lady, I heard her mutter under her breath "good choice" when I refused to give up the $2/day unlimited deal. Now this...... Time to move on. I still do not know whether Optus have the right under the law to pull the rug from under our feet with this final tactic. Regardless of the legality or otherwise, it was definitely not a smart business move for Optus to do this. Their loss is another Telco's gain. I usually recharge $100 at a time and did so recently. Now the quest for refund begins. This chat transcript (below) doesn't cut it for me nor the one by Rebrab001 (above). I MUST GET MY FULL REFUND BACK!!!

 

Chat Start TimeChat End TimeChat DurationOperatorInteraction ID
Aug 24, 2018 21:54:22 AESTAug 24, 2018 22:14:17 AEST00:19:55HacketINT-va1appis15-1535111648422-307872
Auto-Generated Message (21:54:22 AEST) : Hi, this is Hacket from the Mobile Service Team, welcome to Optus LiveChat.
Auto-Generated Message (21:54:23 AEST) : Solution Type: "UDE Chat"
Visitor (21:54:59 AEST) : Hi, I have been on $2/day for more than 5years.
Visitor (21:55:39 AEST) : I will be leaving Optus because of the change to $3/day for exactly the same thing
Visitor (21:56:06 AEST) : How do I get my refund by next week when I'm set to port away
Hacket (21:56:31 AEST) : I am sorry you feel this way Smiley Sad

 It's perfectly understandable that you're very upset about what's happened.
Visitor (21:58:09 AEST) : No need to be sorry. The company had since been seeking to move me/us away from the old deal and this was the only way. So, how do I get my balance refunded when I port next week?
Visitor (21:59:51 AEST) : Hello?
Hacket (22:00:15 AEST) : You can have a check with our voice team 133937
Visitor (22:02:01 AEST) : I just went to your yescrowd page about this change and it says "you are able to request a refund via the webchat link on the notification page".
Visitor (22:02:22 AEST) : That's what I've just done and you're referring me away
Auto-Generated Message (22:03:12 AEST) : Visitor has minimized chat
Auto-Generated Message (22:03:13 AEST) : Visitor has maximized chat
Auto-Generated Message (22:04:23 AEST) : Sorry to keep you waiting, I'll be right back with you.
Hacket (22:05:30 AEST) : You're patience is much appreciated  

Yes , in this case the best thing they can do here is refund you the balance and help you with port enquire as per your desire Smiley Happy

voice team are closed for the day , however they will be available by 8:30 AM -6:30 PM 
Auto-Generated Message (22:06:36 AEST) : Visitor has requested for email transcript. The email will be automatically sent after the interaction is wrapped up.
Visitor (22:07:20 AEST) : Do I have to call before or after the porting?
Hacket (22:08:40 AEST) : Before porting as the number must remain active when porting out or else the port wont be successful.

get the refund and then get the number released Smiley Happy

Hope your clear now ☺  
Visitor (22:10:15 AEST) : I know the number needs to stay active in order to port. My question is about the call for refund. Should it be before or after the porting?
Hacket (22:10:42 AEST) : Before the porting 
Hacket (22:11:29 AEST) : After the porting , it will be new service ,hence the credits will expire .

you need to call before porting .
Visitor (22:11:56 AEST) : Ok
Hacket (22:12:31 AEST) : Cool :
)

Thanks for understanding 

I appreciate it ☺
Hacket (22:12:36 AEST) : Is there anything else I assist you with ?
Visitor (22:12:54 AEST) : No, thanks
Hacket (22:13:52 AEST) : You're most welcome☺

take care have a great time Smiley Happy

Bye for now Smiley Happy 



To end the chat please click on ''END '' or "X " chat button on top of your chat window .
 
Rebrab001
by New Contributor Rebrab001
‎2018-08-25 04:01 PM

 Hello Optus,

Can someone please help?

As per previous post, I requested the refund of my last recharge amount.

I am still waiting.

Please action this or I will have to go to the telecommunications ombudsman.

Thank you

Rox
by Occasional Visitor Rox
‎2018-10-01 01:22 PM

After reading above post, I am complaining to TIO straight away.

OSJ
by Frequent Visitor OSJ
‎2018-10-01 06:21 PM
I have since ported to Vodafone and it's been good. Better value for my money. I got my $100 refund by insisting for confirmatory evidence that it had been requested by the guy on the phone. Some big businesses surely do make bad business decisions when they take their customers for granted.
Rebrab001
by New Contributor Rebrab001
‎2018-10-04 01:40 PM

 OSJ, can you give more details on how you got the refund please? 

Shauna
by Moderator Shauna
‎2018-10-05 12:41 AM

Hey @Rebrab001 - you'd need to contact our Prepaid Customer Service team directly via Live Chat to discuss this. 

OSJ
by Frequent Visitor OSJ
‎2018-10-05 11:46 AM

Hi @Rebrab001, I suggest you speak with someone in the appropriate department. That may take a few transfers on the line. Get the person's name and ask them for a reference number and confirmation of your conversation about the agreed refund, including the agreed amount. This usually sorts it out. However, this needs to be done and finalised before you do the porting. Once you've ported (I hope that isn't your case), getting a refund becomes harder, methinks, because you're no longer in their system. I don't think moderator Shauna knows what she's talking about. The live chat is a useless, faceless, voiceless and helpless platform for this sort of matter. @Shauna, kindly refer to the chats posted by me and @Rebrab001 and you'll appreciate why I make this assertion. Sad that loyal customers have to fight for refund of due money.

Rebrab001
by New Contributor Rebrab001
‎2018-10-05 02:17 PM
Thank you #OSJ 

Alas after feeling like a dog running around in circles, chasing its tail, getting no where fast, I did port to Telstra. You are right about livechat. A previous post of mine has the transcript.

So #Shauna you will see live chat is useless. The solution they offered was to credit my account. I tried to find out how that was possible since I was prepaid and leaving Optus.  They disconnected the session..

Shane_86
by New Member Shane_86
‎2019-03-17 01:00 PM

Optus could you give me an explanation as to why the price has increased 50% for the same service. It seems like daylight robbery. I could understand if you where

Shane_86
by New Member Shane_86
‎2019-03-17 01:02 PM

I could understand if you were phasing out 3g

Shane_86
by New Member Shane_86
‎2019-03-17 01:12 PM

In fact no I can't understand, if you are phasing out 3g you should provide the same deal with 4G. The people in charge are greedy money hungry scum. Why can't you put some of the profits back into infrastructure and upgrade Australia's lousy internet speed. And I'm still waiting for a reasonable excuse as to why the price went up 50%.

ILEFTnoREGRETS
by New Member ILEFTnoREGRETS
50m ago

I have moved to Kogan, $43 a month 40Gig of 4G data, unlimited calls and texts. $516 a year.

 

After being with Optus for 15 years on this pre-paid plan and they increase from $60 to $90 giving us no choice should not even be legal, it’s very normal that even if we don’t move from old plans we still keep the deals.

 

I waited until I found the right deal. This deal went from $720 a year to $1080 a year.

 

26/03/2019