From the 26th of August, if you’re currently on the $2 Days 3G Ready plan you will be migrated to our new Optus Prepaid Daily 3G service. This new service will give you Unlimited 3G data every day, for an increase of a dollar a day.
We appreciate that this may cause you some inconvenience, and will ensure that any MyCredit and expiry you have on the 26th of August will be carried over to your New Optus Prepaid Daily 3G plan. We would also like to give you additional credit to cover your plan changes until your next recharge.
Q: Am I eligible for a refund?
A: If you were on a $2 Days 3G Ready Plan, as of the 23/07/18, you will be eligible to refund the value of your previous recharge amount. You must still be on either the $2 Days 3G Ready plan or the Optus Prepaid Daily 3G at the time you request your refund to be eligible. Additionally, you must also be cancelling or porting your service to be eligible for a refund.
Please note that a refund can only be made if your most recent recharge was made on the 25/08/18 or earlier.
Q: Where can I request a refund?
A: You are able to request a refund via the webchat link on the notification page.
Q: I want to move to the new Optus Prepaid Daily 3G, do I need to do anything?
A: No action is required. From 26/08/18 you will automatically be switched to the new plan. We’ll send you an SMS confirming once this has been completed.
Q: Will my service be interrupted?
A: No, you can keep using your phone as usual and you won’t notice the switch. Once the updates have been made, we’ll send you an SMS to confirm.
Q: The expiry of my current recharge falls beyond the date the plans change. Will my plan change before the expiry of my current recharge?
A: Yes, the changes made on 26/08/18 will apply to all customers and any active recharge they have. Any MyCredit and expiry you have on 26/08/18 will be carried over to the new or updated plan on this date and you will also receive an additional credit of 50% of your balance taken at 24/08/18, or if you wish to cancel your service, you are entitled to a refund of your previous recharge.
Q: I want a refund on my existing MyCredit balance. How do I do this?
A: You can request a refund via the link sent in the SMS notification. Click the webchat link at the bottom of the page to speak with the Customer Service Team for more info and to see if you are eligible.
Q: What is the difference between the $2 Days 3G Ready plan and the Optus Prepaid Daily 3G?
A: The Optus Prepaid Daily 3G has a daily usage fee of $3/day which has been increased from the $2/day usage fee of the $2 Days 3G Ready plan. All other rates and inclusions on Optus Prepaid Daily 3G are the same as the $2 Days 3G Ready plan.
Q: Am I able to change to a different plan?
A: Yes, you can change to any of our in-market plans:
- Optus Prepaid Epic Data
- Optus Prepaid Epic Value
- My Prepaid Long Expiry
- My Prepaid Daily Plus
Q: How do I change my plan to another Prepaid Mobile plan?
A: SMS the word ‘MENU’ to 9999 and follow the prompts. You will receive an SMS once your plan change is complete.
Q: What plan would you recommend I change to?
A: Our new Optus Prepaid Epic Data plans offers loads of data inclusions and international calls. For example, get 5GB of standard data on $30 recharges, plus up to 10GB streaming data to use on Netflix, Stan, ABC iview, ABC ME and ABC kids. Streaming requires a positive MyCredit balance. Subscriptions required.
Our Optus Prepaid Epic Value plan gives you 42 days expiry with unlimited Talk & Text on $30+ recharges. Great if you want longer expiry and value.
Please comment below if you have any further questions
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