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Switching your number across to Optus? What you need to know.

by Online Community Manager
Posted by (Online Community Manager)
10th Oct 2018, 4:52pm
Optus

The team on Yes Crowd want to ensure that your move to Optus goes out without a hitch.

Here’s what you need to know.

 

If you’re transferring a pre-paid service from another provider to Optus

 

To port your number, you’ll need to provide us with a matching account name and date of birth. In this porting scenario, typically we don’t require your account number, but in some instances, it may be requested.

 

For us to be able to port your number across to Optus, you must be the authorised account holder with your existing mobile provider. The details provided must match with the information you’ve supplied us with.

 

If you’re transferring a post-paid service from another provider to Optus

 

The name and DOB on your existing account must match with the information you’ve given us with.

 

You’ll also need to provide us with the correct account number. Make sure you’ve triple checked your account number. The slightest error can result in us being unable to process your order (you can find your account number on your bill).

 

If you’re transferring from a provider that runs on the Optus Network 

 

What you’ll need to do

 

There are a number of Network providers that supply their service via the Optus Network.

To succesfully transfer your number across to Optus, you'll need to provide us with the correct account name, DOB and account number. 

 

What we’ll do

 

We’ll request a unique port authorisation reference number from your existing provider. We’ll then submit this number along with the account details you’ve provided us with.

 

Porting Timeframes

 

During the porting process, your number will remain active with your existing provider. Porting time-frames can vary from provider to provider.

 

Listed below are the porting times / days, between providers. It can take 15 min to 4 hours for a port to complete during these times:

 

Mon–Fri: 8am–8pm AEST

Saturdays: 10am–6pm AEST

 

We’re unable to port numbers on Sundays or national public holidays

 

Porting troubleshooting

 

A number port may reject which will cause delays. This may happen for several reasons. The most common reasons are:

 

  • The date of birth doesn't match
  • The account number you've provided us with doesn't match
  • A request has already been placed to port your number to a different provider that isn't Optus 
  • The number you're attempting to port has been disconnected 

If you’re unsure, it’s best to reach out to your existing provider to confirm that the information they have on record is accurate.

 

FAQ 

 

What if I’ve ordered online, when will my number be transferred?

 

If you’ve placed an online order, we won’t initiate the port until you’ve signed off on your delivery. There can be a delay of one day. Your service will not be disconnected during this time. As soon as we receive confirmation that you’ve received your SIM & or handset, the porting process will begin within 24 hours.

 

What if I’ve received my SIM & or handset and I’m still active with my old provider?

 

Contact our Sales Support team on Live Chat. We’ll be able to confirm the status of your port-in. Remember It can take up to 24- hours for the port to go through.

 

For ease of navigation, select consumer →  mobile → Track my order. 

 

We’ll then be able to confirm the status of your port-in. 

 

What if I’ve lost service with my existing provider and my Optus SIM isn’t yet active?

 

Reach out our team on Live Chat 

  1. Select consumer
  2. Select Mobile
  3. Click track my order

We’ll then be able to confirm the status of your port-in.