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Stream Endless Music without Using Your Data

Posted by (Online Community Manager)
23rd Aug 2016, 2:42pm
Optus

 

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Updated 26/07/2017 – Changes to our data free Music streaming partners

 

Pandora announced that their service will no longer be available in Australia or New Zealand from Monday 31 July 2017 (AEST). To read more about these changes, head here.

 

Let the music play. And play. And play.

 

If you’re an Optus customer with an eligible plan, you can now stream music from your favourite streaming apps: Google Play Music, iHeartRadio, Pandora and Spotify, without using your plan’s data. Now how does that sound?

 

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This offer is available to both new and existing Optus customers on selected plans. To find out whether your plan is eligible, please click here.

 

Got a question? Take a look at our music streaming FAQs here and if it’s not answered there, just leave a comment below.

 

For more information, head to: optus.com.au/stream

 

Terms & Conditions

All for use in Australia. Fair Go Policy applies. Stream music up to 512kbps.

Streaming services subject to change at any time. Song downloads, data tethering, video content, non-music content such as album art, ads, authentication & app analytics are excluded and will incur data charges. Streaming services may require paid subscription fees & may not have apps available on all mobile operating systems. Suitable for one stream per service on mobile & tablet devices only.

 

 

 

Comments
Brettttt
by New Contributor Brettttt
‎2016-08-28 11:59 AM

Does anyone know how tihs is supposed to appear on the data usage?  My plan shows 600M used in 2 days and insight shows Pandora as having consumed 62% of that.  Doesn't appear to be free streaming.

Nghi
by RetiredModerator Nghi
‎2016-08-28 01:58 PM

Insights will show the amount of data used over your SIM though Pandora music streaming should not be counted towards your monthly allowance. The only caveat would be if you had started streaming before you received the confirmation SMS that it was all active on your account. I'm happy to take your full name, DOB and mobile number over private message and take a look into this for you.

RRU
by Visitor RRU
‎2016-09-20 02:24 PM

Do you know when the Music Streaming section in My Entertainment will be up and running again? I've been trying to go here to activate data free streaming after commencing a new plan but it's been saying 'we are currently experiencing some technical difficulties' for over a day now.

Nam_L
by RetiredModerator Nam_L
‎2016-09-24 11:43 PM

Thanks for your enquiry RRU, I've been able to load this on my end. Could you remove your internet cookies and cache and reload your browser and try again? 

 

Thanks again,

Nam

 

FreeMusic
by Visitor FreeMusic
‎2016-10-06 09:42 AM

The same happened to me.. I signed up to a new plan. I waited to get the confirmation SMS and started streaming. I almost fell off my chair when I saw it counted towards my usage. Spent over 15 min with someone on the optus chat and got nowhere. Typical Optus.... Free Free Free but it's not. They get away with it as long as people don't check and report it. It seems strange that a lot of people are having the same problem.....

 

Esther
by RetiredModerator Esther
‎2016-10-06 09:46 AM

That's odd! Are you using the music streaming via the official apps?

FreeMusic
by Visitor FreeMusic
‎2016-10-06 01:30 PM

Yes

Esther
by RetiredModerator Esther
‎2016-10-06 01:37 PM

If you're eligible for it the data will be zero rated at the bill cycle end.

Funsky
by Occasional Contributor Funsky
‎2016-10-26 07:21 PM

Ive been having this debate with Victoria from the My Optus chat. My total usage was 6.85gb on a 7gb plan. The total included 0.5gb google music data being shown on the Insights function. Suggesting i have over 500MB left of chargeable data

 

24 hours later, whilst sleepung and being on the road for 2 hours today, i get a sms saying $10 surchage for an exyra 1gb will be charged for going over my limit. I only used my maps app during time and i dont have apps updates in the background on. So i couldnt have used 500mb just on that!

 

It means the billing side of Optus read usage as being total.usage and then said 7gb is up, initiate the $10 surcharge and totally disregarded that 0.5gb was supposed to be free google play data.  

 

Victoria doesnt seem to understand that. help!!

Funsky
by Occasional Contributor Funsky
‎2016-10-26 07:24 PM

I meant 0.5gb of that was meant to be free Google Music playing data.

Steph_C
by RetiredModerator Steph_C
‎2016-10-26 08:06 AM

Happy to take a look at what's happening with your account @Funsky - are you able to send me a PM with your mobile number and DOB so we can further investigate?

FreeMusic
by Visitor FreeMusic
‎2016-10-26 09:57 AM

Why is it that people are having this issue? It wouldn't be hard to filter the usage dependant on the application. It's probably best to not pay your bill. I've tried numerous times to get it sorted with no luck. When they call me regarding my bill I'll explain to them the problem.

FreeMusic
by Visitor FreeMusic
‎2016-10-26 12:13 PM

Okay I'm hoping my problem is sorted.....

 

Went down to the Optus shop. I spoke to the attendant and he called Optus Help Line. I spoke to someone who told me the problem was that I was streaming using the App and this would use my own data. She then told me I need to use the internet and go to Spotify.com...

I spent a couple of minutes trying this out without success. The attendant asked how I went. I explained this to him and he was stunned. He suggested I need to talk to them again. Another call and I spoke to another person. He told me the problem was my plan didn't have that option and he needed to change my plan. I explained to him that the plan did have the option and I received a message on the same day of signing up that my free music was ready to go. Anyway he said that the had to turn this option on in the back office. He had no explanation as to why I received the message even though the option wasn't enabled. It makes me wonder how their system works... I then asked how I should be streaming music which he aswered use the app. I then asked him why this was different to the other operator. He had no answer.

 

In conclusion, go to an optus shop and get them to check your account/setting in the 'back office' sysyem. Also it seems the Optus call centre people need training. It's not good enough that we waste our time sorting out their mistakes.

Funsky
by Occasional Contributor Funsky
‎2016-10-26 12:46 PM

@FreeMusic, even the original post on this thread says "favourite streaming app", not favorite streaming music website! thats misleading or deceitful and just plain unacceptable (the promo, the bill shock and the training).

 

FIX IT @Optus! 

 

@Stephen_C how do I message you directly?

Vicky
by Moderator Vicky
‎2016-10-26 01:14 PM

Hi @FreeMusic - disappointed to hear about your experience and more than happy to forward the feed back on so that training can be provided to our teamies. I can confirm that the unmetered data streaming on eligible plans is exclusive on the Spotify applications.

 

@Funsky - to send us a private message, please click on my name and then click "Send Message". It'd go through to us a private conversation.