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South Australia Storm Update

by Online Community Manager ‎2016-09-28 07:17 PM (9,132 Views)
Posted by (Online Community Manager)
28th Sep 2016, 7:17pm
Optus

Update Thursday 29 September

Due to major storms across South Australia, some Optus customers may experience voice or data service difficulties as a result of damage or loss of power to mobile phone base stations and infrastructure.

 

Optus engineers continue to closely monitor the network to minimise the impact on our customers. Optus is progressively restoring services as power is being restored across the state. We are working closely with the relevant authorities to restore services as a priority. Where possible, we are attempting to deploy back-up generators in response to power outages.

 

Due to major power failures there is currently no Optus mobile service in Port Lincoln, Port Pirie and the majority of areas across the Eyre Peninsula.

 

Fixed voice and broadband services have largely been restored across South Australia. Optus NBN services are not affected.

 

Wednesday 28 September

Due to major storms across South Australia, some Optus customers may experience voice or data service difficulties as a result of damage or loss of power to mobile phone base stations and infrastructure.

 

Optus mobile phone towers have back-up power sources, however these generators will only provide services for a limited period of time.

 

Optus will prioritise replacement generators where it is safe to do so to restore services where there has been an outage.

 

We sincerely apologise for any inconvenience caused and thank customers for their understanding.

Comments
Yeldarb
by Esteemed Contributor
‎2016-09-29 06:46 PM

I was watching that storm on the radar late yesterday thinking what a mess that is going to create. Smiley Surprised

Jessdeer
by Occasional Visitor Jessdeer
‎2016-10-01 11:17 AM

Do we have an estimated time on when the phone service will be back? We have had power on here since 7pm Thursday and are still with out phone service. 

Jax_K
by Valued Contributor
‎2016-10-01 12:38 PM

@Jessdeer, thanks for contacting us. Where about's in SA are you located? Suburb and post code and we'll check it out? 

Jessdeer
by Occasional Visitor Jessdeer
‎2016-10-01 01:22 PM

@Jax_K I'm located between Cowell and Kimba on the Eyre Peninsula. 

Jax_K
by Valued Contributor
‎2016-10-01 01:54 PM

@Jessdeer, can see that our engineers are working to restore services to that area as quickly as possible. There's no ETA at this stage sorry however you can check for updates here here

xjason
by Occasional Visitor xjason
‎2016-10-02 05:26 PM

just asking when will my internet be back and phone service will be back.

Pete
by Moderator Pete
‎2016-10-02 05:38 PM

Hey xjason, in which suburb or town are you in? Let me check.

xjason
by Occasional Visitor xjason
‎2016-10-02 05:43 PM

im in davoren park south australia

Pete
by Moderator Pete
‎2016-10-02 05:47 PM

I've checked the mobile network and can see our engineers are still working on this. Although we have no ETR at this stage, we're treating all matters with a high sense of urgency. Thanks for your continued patience whilst we repair and restore services.

rosebay
by Occasional Visitor rosebay
‎2016-10-02 10:54 PM

I am in Whyalla Norrie, 5608 SA....can make calls on my mobile but would love to have my Internet back....I have plenty of data....how much longer will it be?

Shae
by Trusted Contributor
‎2016-10-03 12:47 AM

 

rosebay - 2 of the towers in the area have come online very recently. With a bit of luck, the tower in Whyalla Stuart will be back online soon also. Apologies for the delay Smiley Sad