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Samsung Note7 Replacement Update

Optus
Online Community Manager
Online Community Manager
3 917 218K

Updated 23rd January 2017 - Samsung Press Conference

 

At 12pm (AEDT)  today Samsung held a press conference to discuss the findings of their investigation into the Note7 incidents. For further information from the press conference, please head here

 

Updated 1st December 2016 - Australian network discontinuation

 

From 15 December 2016, customers still using the Samsung Galaxy Note7 will no longer be able to connect to the Optus mobile network to make calls, use data or send SMS messages. Please note, customers will still be able to make calls to emergency services however. This move is part of Samsung’s ongoing safety measures to recover all affected Galaxy Note7 devices.

 

Along with Samsung Australia, we urge any Optus customer still using their Galaxy Note7 to back up their data, power down their device and return it to their place of purchase immediately.

 

Samsung have confirmed that customers who exchange their Note7 for either the Samsung Galaxy S7 or Galaxy S7 Edge on a new 24mth contract can receive $250 credit against their account up until 22 December 2016.

 

To read Samsung’s full statement on the Australian network discontinuation, click here.

 

Updated 3rd November 2016 – New Software Update

 

Samsung Australia has announced a new Software Update for all replacement Galaxy Note7 issued in Australia to be pushed out from Saturday 5th November. This software update will automatically download and install to all replacement Note 7 devices.

 

This software update will limit the battery to a maximum charge of 60%.

 

You can view Samsung’s full statement here.

 

Updated 19th October 2016 – Travelling with a Samsung Note7

 

Multiple airlines have now prohibited passengers from carrying Samsung Galaxy Note7 devices on-board international and domestic flights for both carry-on and checked baggage. You will not be permitted to take a Galaxy Note7 smartphone on any flight, even if it is switched off.

 

As per our previous update, if you have purchased a Samsung Galaxy Note7 (both original devices purchased before September 5 and new replacement devices), please visit your nearest Optus store to hand in your phone as soon as possible. Remember to back up it up, perform a factory reset and turn it off before returning it to us to discuss your options. To find your nearest Optus store, click.

 

We also have a number of Optus kiosks at the following Australian airports where you can hand your Samsung Galaxy Note7 in:

 

Location

Address

Yes Optus Brisbane Airport

Shop 2A.32

Level 2 International Terminal Building

Brisbane Airport

4008

Yes Optus Melbourne Airport

Arrivals Terminal

Melbourne International Airport

Tullamarine

3043

Yes Optus Perth International Airport

T1 Perth Airport, Ground Floor, Arrivals Hall

245 Airport Drive

Perth Airport

6105

Yes Optus Sydney International Airport

1-2243 International Terminal

Arrivals Hall

Mascot

2020

Yes Optus International Airport Kiosk

B43 T1 International Terminal

Sydney International Airport

Mascot

2020

 

If you are an Australian customer who is already overseas, please click here to read advice from Samsung on how to proceed.

 

Updated 14th October 2016 – Information about the Samsung credit


Please be advised that the VISA gift card Samsung is offering is only available to its customers who purchased a Note7 outright, directly from the Samsung Online store. This offer is not available to Optus Note7 customers on contract. Customers need to go directly to Samsung for this VISA gift card offer.

 

Updated 12th October 2016 – Samsung extend voluntary recall to all Galaxy Note7 smartphones

 

Samsung Electronics Australia has announced it is taking the proactive and voluntary step to extend its current recall to all Galaxy Note7 smartphones in Australia, including those that were provided a replacement Galaxy Note7 smartphone. Customers who purchased a Galaxy Note7 (both original devices purchased before 5 September 2016 and new replacement devices) should back up their phone, perform a factory reset, power down their device and return to your nearest Optus store to discuss your options.

 

Customers are entitled to a refund of handset charges and can recontract to another handset on a new plan or cancel their contract, all without incurring cancellation fees. Customers who choose to recontract to a Galaxy S7 or Galaxy S7 Edge on a new 24mth contract will receive a total of $250 credit against their plan.

 

When returning the Galaxy Note7 device, customers do not need to return any of the original packaging or accessories, and the device can be in any condition.

 

To find your nearest store click here

916 Comments
Smartboy
New Contributor
New Contributor

Hi Optus,

 

I have a similar question to @JAnon1, and will I able to retain 10% uni discount as well? I have just poped into one of the local stores in Gold Coast to discuss my further option including the above issues. They advised me to contact Optus by online because I purchased my Note 7 via online. But I mentioned that from the recent message from Optus, I have to visit to a local store, but unfortunately, a store person was not aware of this and they could not hlep it at all. Then I contacted Optus again by Live Chat, Again, the operatoer was keeping saying that I have to visit to a local store becasue the Optus Message indicates. Live Chat person was not helping at all. He was very rude. I have been pretty happy about Optus servcie since I changed my plan from Telstra, but today's expericne might ruin it. I am sure that Optus won't let me down. 

 

Dan_C
Retired Employee
Retired Employee

Hey @kiss3bb, Samsung have actually released a note on their website for those customers overseas. Check it out here → http://www.samsung.com/au/galaxynote7-notice/travelling/. If there's any other questions, let us know 🙂 

Dan_C
Retired Employee
Retired Employee

Hey @Smartboy, I'm sorry you weren't able to get a clear cut answer. The uni discount offer is still current 🙂 You'd definitely be able to retain the %10 discount. If you run into any diffuclty - feel through to send us a PM. 

iwantalogin
Frequent Visitor
Frequent Visitor

I decided to go to Telstra for the pixel xl as I still haven't had any contact from Optus regarding my complaint. Hopefully there will not be any issues with the port as I was always told I had the option of cancelling my contract.

 

What would be the penalty for cancelling my broadband contract as well?

Dan_C
Retired Employee
Retired Employee

@iwantalogin, there really shouldn't be any issues with the port. All port in requests are initiated by the gaining provider. The port out request is automatically actioned as soon as we receive notification. If you're currently contracted with your B/B there might be a termination fee. This is something we can definitely confirm for you. Send us through a PM with your full name, DOB and B/B account number. 

Dan_C
Retired Employee
Retired Employee

I've just gone ahead and actioned the change for you. You'll now receive the $20 discount rather than the %10 bundle discount 🙂 

JAnon1
New Contributor
New Contributor

Thanks Dan. Appreciate that.

emm23a
New Contributor
New Contributor

@Dan_C who was your previous comment directed to?

Dan_C
Retired Employee
Retired Employee

Ah, Sorry @emm23a, that was actually meant to be a private message intended for Janon1 (in regards to a broadband bundle discount). I've responded to your PM. We'll be in touch with further info. 

Funsky
Occasional Contributor
Occasional Contributor

Heres something interesting. Samsung is planning for Note 7 customers to get S8 free or at nominal charge. Will Optus be seeking to extract more charges on top, like they tried to with early Note 7 to S7/edge exchangers too?

 

http://www.sammobile.com/2016/10/23/samsungs-new-galaxy-note-7-compensation-program-will-reportedly-...

 

Still have my note 7 and still not blown up!

Nghi
RetiredModerator
RetiredModerator

That's an interesting article Funsky. We haven't heard anything yet from Samsung about a change to their incentive/compensation strategy for affected Note 7 users. We'll let you know if we have anything confirmed and will update our original post accordingly.

Danzemon
New Contributor
New Contributor

@Nghi @Funsky if Samsung does allow this, heck I will be really happy! Hope they make a note edition for the S8 next year. 

Nghi
RetiredModerator
RetiredModerator

It would definitely be interesting Danzemon. We'll let everyone know once we hear anything else about this. It may also be a promotion/offer from Samsung directly and not go through carriers at all.

Wheelin
Frequent Visitor
Frequent Visitor

It looks like samsung will be making a note 8 next year and letting people upgrade to it only after 12 months on our s7/s7e contracts. It is getting reported on a lot of news sites today. #OPTUS can you confirm this or will we be getting left high and dry on this as well?

Shauna
RetiredModerator
RetiredModerator

@Wheelin  - We haven't heard any communication of this, if this is true I'm sure it's something we would communicate out to our customers. However at this stage I'm unable to confirm any thing. 

JAnon1
New Contributor
New Contributor

I would like to go into contract with another carrier, bringing my number (that is attached to the Note 7 contract) with me. What steps do I need to do on Optus' end? Will I need to cancel first?

Thanks.

Shauna
RetiredModerator
RetiredModerator

You'll need to go into an Optus store with the Note 7 and return it, advising the store you want to cancel the contract. You should then be popped onto a month to month plan where you will then need to bring your Optus account number to another provider, in doing so they will be able to port your phone number over to them. Hope this helps @JAnon1 

Vatt
New Contributor
New Contributor

Hi can a mod please PM me as I need to have the phone payment taken off my contract as i had to surrender my phone overseas (the second recall and subsequent flight ban all happened whilst overseas), trying to work out with samsung on this but i am not going to be paying for a phone i no loger have.

emm23a
New Contributor
New Contributor

Can one of the moderators please reply to my PM I sent to @Dan_C this afternoon in response to his message yesterday?

Kristi23
New Contributor
New Contributor

Can a Mod please tell me if there is issues with the billing department? My contract rolled over on the 19/10 and i am yet to receive my bill, normally i have it within a couple of days, i have a feeling something has gone wrong when i recontracted to the s7e

Toomey
RetiredModerator
RetiredModerator

Hey @Vatt, your handset repayments will be cleared up when you re-organise your phone contact, you can receive a full refund for the phone when you get back to Australia. I don't think any of the mods here can just remove your handset repayments, you will need to follow the guidelines set out by Samsung.

 

@emm23a I will pick up that message and get back to you now

 

@Kristi23 I'd imagine it's nothing to worry about but feel free to send me a PM with your phone number, full name and DOB if you would like me to double check. 

smorgiie
Member
Member

@Kristi23 I also havent received a bill and my billing cycle ended on the 15/10. I have also recontracted to the s7e before that. I have contacted optus multiple times and have got no help, just keep being told it will be there in 24 hours.. Very annoying considring my bill is normally due around the 30th. I certainly hope they don't expext me to pay it by my normal due date if its this late in being given to me.

emm23a
New Contributor
New Contributor

 I also haven't received my bill even though I was told I would receive it like normal when I recontracted to the S7.

Kristi23
New Contributor
New Contributor

@emm23a and @smorgiie it seems like a stuff up has been made somewhere, if we aren't getting our bills then obviously wont get our credits either, this whole samsung thing has been a load of rubbish from the start and even though we have recontracted it is still going

Nghi
RetiredModerator
RetiredModerator

Hey smorgiie, emm23a and Kristi23 it can take a little while for your previous conract to be cancelled within our systems and your new one to activate fully. Though it really shouldn't delay your bills from coming out. Have you already logged into our My Account website to see if anything is appearing there?

emm23a
New Contributor
New Contributor

@Nghi I have been checking multiple times per day and there is nothing. As mentioned above, we should be receiving an extension on payment because we are receiving it late, especially if there are any billing discrepancies that must be sorted out because that alone can take weeks when contacting billing.

Nghi
RetiredModerator
RetiredModerator

Hey emm23a, I can see that Dan_C is already escalating your issue over private message. We're just waiting on confirmation from our Marketing team.

smorgiie
Member
Member

Yes, I have been cheacking my account multiple times a day and no bill has ever showed up.

Kristi23
New Contributor
New Contributor

@Nghi Yes i have been checking online also and there is no bill at all... 

Nghi
RetiredModerator
RetiredModerator

Hey smorgiie and Kristi23, have you sent through your account details via private message? We can go into the back-end systems and double-check that your new contract has been activated. We'd need your full name, DOB and mobile number.

Kristi23
New Contributor
New Contributor
Danzemon
New Contributor
New Contributor

Even my bill is late. Not that i am complaining lol. It seems there may be a delay with the bills due to all the contracts being checked ti make sure we dont get billed for the note 7 repayments. I was told there be a delay via the Optus facebook page.

Dan_C
Retired Employee
Retired Employee

Hey @Danzemon, if you like - send through your account details via private message. We can always ensure that this has been the case for you here. Might be worthwhile for a bit of peace of mind 🙂 Dan 

Danzemon
New Contributor
New Contributor

@Dan_C PM sent 🙂 thanks in advance

Kristi23
New Contributor
New Contributor

@Nghi i have sent you a private message, i have just again checked my account and a $50credit has been put onto my account and i have no idea why? Still no bill issued though  

Dan_C
Retired Employee
Retired Employee

Hey @Kristi23, I've just responded back to your private message. Chat there 🙂 

Sidd
Frequent Visitor
Frequent Visitor

Hey @Dan_C it seems everyone,  who has recontracted to S7 or S7 Edge,  has not received the bills till now.  Even bill is not generated for my account and can see some $50+ credit. Could you please check?

Seaeagles
Member
Member

Just wondering why I haven't received my bill yet I've looked on the Optus app n I've notice it's changed to the new handset iPhone 7., the thing is I only get paid monthly so as soon as I get my bills I like to pay the straight away so if the bill doesn't turn up soon or show up on the app I might not have the money to pay it.. so please hurry up n give me my bill bit hard to pay my bill if I haven't received it yet

Aman_B
Moderator
Moderator

Hey @Seaeagles, normally a bill is delivered in 5 business days from the bill issue date or if on email then it's emailed in around 3  days. Let us know if you want me to chase this. 

Seaeagles
Member
Member

My bill usually here by now usually around the 19th before I get paid don't understand why it's not there I'll wait a few more days can't pay for what's not there n if I don't know the amount to keep aside 

Aman_B
Moderator
Moderator

No worries @Seaeagles,  let us know if you want us to email your bill to you. 

Seaeagles
Member
Member

Yeah that would be good if you email me my bill thanks

Aman_B
Moderator
Moderator

No worries @Seaeagles, Could you please confirm your email ID?

optusr
New Contributor
New Contributor

My latest bill is 96.95 and mentions Note7 handset payment. Even though I swaped Note 7 for  S7 65$ dollar plan?

 

 

Not only I have not been billed correctly, but I also havent received any 250 credit.

 

What can I do to resolve this?

Aman_B
Moderator
Moderator

Hey @optusr, I can certainly check this for you. Could you please PM us your full name, date of birth and mobile number for ID? Aman 

Funsky
Occasional Contributor
Occasional Contributor

So samsung europe has announced a 60% battery charge on all Note 7 there on Halloween and  its only a matter of time that the same siftware update will kick in here.

 

http://bgr.com/2016/10/26/galaxy-note-7-battery-life-software-update/

 

So i guess the gig may be up for us @Aziz. LOL

 

What are my best options? S7 Edge on 65 a month with 3.5gb *seems  too little*

 

 

 

pes
Occasional Visitor
Occasional Visitor

My bill hasn't been generated either. It is usually ready on 19th of the month. 9 days late now.

Hollie
RetiredModerator
RetiredModerator

Hey @Funsky - best to go into your nearest Optus store and they can chat about your options 🙂 If you go with the S7 Edge you may also be eligible for the $250 credit as per the blog.

Seaeagles
Member
Member

I was told to wait 3 to 5 days to see if my bills comes through but my bill is 9 days late as I said yesterday my bill is usually here on the 19th.. I would like to pay my bill before I run out money since I only get paid monthly.. if I run out of money it's not like i can pay with peanuts lol 

Sidd
Frequent Visitor
Frequent Visitor

@Optus I havent't received the bills yet post recontracting from Note 7 to S7 Edge. it's already been more than 10 days and account shows 50$+ credit. Can you get the bill generated so that i can pay on time without being charged for late payment?

Seaeagles
Member
Member

I just got off live chat about my bill and apparently there's an technical error that appeared on my bill so they said that I should receive my bill by email in the next 48 hours

Aman_B
Moderator
Moderator

Hey @Sidd, could you please PM us your Mobile number, full name, date of birth and I'll check this for you? 

Aman_B
Moderator
Moderator

Thanks for the update @Seaeagles

Kristi23
New Contributor
New Contributor

@A

Kristi23
New Contributor
New Contributor

@Aman_B if i inbox you is it possible to get a rundown of my account please? 

Aman_B
Moderator
Moderator

HEy @Kristi23 Feelfree to PM us your Optus service number, full name and date of birth for ID.

Seaeagles
Member
Member

This is really starting to pee my off.. I sent for a balance it say I owe 188.59 seems a bit high by the way., checked my Optus app it says $0 just got of live chat they tell my its $0 amount owing on my bill from there end make up your minds what I owe... $188.89 my note 7 was 104 what's the rest for the iPhone 7 should've stuck with my note 7 at least it was cheaper grrrr

Seaeagles
Member
Member

Sorry I meant starting to pee me off

Sam_D
Valued Contributor
Valued Contributor

Hey @Seaeagles, completely understand the frustration though it's best to discuss account info via PM.

Seaeagles
Member
Member

Sent you pm

Sam_D
Valued Contributor
Valued Contributor

Cheers 🙂 I'll chat with you there. 

Junine
New Contributor
New Contributor

Admin @Optus

I recontracted with the s7 unit for 72 aud monthly promo (originally its $ 85). i have a receipt that my fixed monthly charge will be $72 but it it appears to my current bill is $85. can you please clarify about this bill. i have other charges like my i pad pro but what i need to know is about my phone plan which charges $85 as advance payment.

Dc20011
Member
Member

I handed back my Note 7 and re-contracted a few weeks back. My bill for this month has a handset payout installment of $326. Will this be credited back to me?

Dan_C
Retired Employee
Retired Employee

Hey @Junine, more than happy to double check this one for you. Shoot us through a PM with your full name, DOB and mobile number. We'll confirm that you've been charged correctly here. 

Dan_C
Retired Employee
Retired Employee

Hey @Dc20011, I definitely wouldn't be to concerned here. Our admin and billing teams have been busy ensuring that the correct adjustment has been applied to cover any Note 7 equipment pay out fees. Feel free to send us through a private message - we'll confirm that the adjustment is in the process of being applied. We'd just need your full name, DOB and mobile no. 

Seaeagles
Member
Member

I've sent pm but no one has answered my message so I would like to know if I upgraded from my Note Edge to the note 7 n paid out my contract that should include the Nitr Edge handset I'm pretty sure I had out the whole contract

Junine
New Contributor
New Contributor

@Dan_C

Pm sent 🙂

AMHC
Member
Member

@Dan_C

 

Sent you a pm regarding incorrect note7 repayment fees on my lastest bill.

Anexias
Member
Member

Hi,

I'm extremely confused, I changed to a s7 edge on a $65 plan. Why the hell is my bill over $100?? I shouldnt have to pay any charges for a phone that I couldnt even use for months.

Dan_C
Retired Employee
Retired Employee

Hey @Junine, We've just responded back 🙂 We'll continue there. 

Dan_C
Retired Employee
Retired Employee

Hey @Anexias, we'll take a quick through your most recent invoice for you. We'll get back to you via private message. 

Anexias
Member
Member

@Dan_C thankyou

Note7boom
New Contributor
New Contributor

Just remember if you cancelled your old contract early to get the note 7 you still have to pay that early cancellation fee. Optus don't cover that fee, only the cancellation fee of the note 7 is covered.

Junine
New Contributor
New Contributor

@Dan_C

 

Thank you so much for the prompt reply. got it now 🙂 moving on...

Anexias
Member
Member

@Note7boom not sure if the reminder is for me or not! but I only just moved to optus. No cancellations or anything before the note 7 🙂 

Dan_C
Retired Employee
Retired Employee

.

Dan_C
Retired Employee
Retired Employee

My pleasure @Junine 🙂 We're always here if you need us! 

Jun_Jin
New Contributor
New Contributor

@Optus I understand that optus is encouraging Note 7 users to power down their phones and return it to nearest optus store. However it is our decision to do keep the phone and our right to do whatever with the phone as long as I am paying for my monthly bills right?

Pete
RetiredModerator
RetiredModerator

Hey Jun_Jin, this was a directive by Samsung click →  HERE.  Safety is our and Samsung's number one priority, to protect consumers and also the people near you. 

DayBlossom
Frequent Contributor
Frequent Contributor

Why does my bill say this under recurring chargers :

 

08 October to 07 Nomber - Samsung Note 7 GD (22 REMAINING) - $44.55

     Less handset credit $40.91 cr

 

I get the last bit probably do with the Note 7. But why isnt it fully refunded? I hope i don't gotta pay 22 more repayments of a phone I cancelled and handed in

DayBlossom
Frequent Contributor
Frequent Contributor

And why is it even appearing on my bill when the contract is cancelled??? 

Guy
RetiredModerator
RetiredModerator

Very good question DayBlossom. Can you PM us with your account number, full name and DOB so we can check this? G

kirst-mc
Frequent Contributor
Frequent Contributor

Beyond Angry now.....after getting the run around for weeks and finally getting some common sense from someone on here I returned my Note7. I decided to go on a month to month plan until a better option becomes available. Now the Bull**** continues with my first bill after  my return....... $326.66 handset payout on it. OPTUS.....are you having a laugh right now???? I have done all thats been asked of me and now i am being charged for the

privilege of being a loyal customer. What is wrong with you people. 

kirst-mc
Frequent Contributor
Frequent Contributor

And.....before you say this was a termination fee for my old phone (Contract was due to finish now).....I have been using that all bar 2 weeks of my Note7 contract so I will not be paying a termination fee on a phone I am still using as I was forced to give the new one back. 

Jay99
Occasional Visitor
Occasional Visitor

Hi kirst-mc, I'm having the same issue. My bill showed up with the ridiculous handset payout instalment (326.66) which made the amount due for this month over $400 with no sign of the promised $250 credit against the bill (I'm using s7 now). I chatted with an Optus personnel and was asked if I returned my old note 7 devices (which I did, of course), and then I was advised to visit the store AGAIN. The personnel on the chat told me I'll get the credit back once the warehouse confirms they've received my note 7. I think this is ridiculous because I handed the device back more than two weeks ago and Optus still hasn't communicate with their warehouse and I need to revisit the store even after all of this, only because they aren't communicating each other. I'm so sick of revisiting the store. Hope it goes ok for both of us.

kirst-mc
Frequent Contributor
Frequent Contributor

@Jay99 I got the same $326.66.....its a joke. We should start billing optus for our time. I'm trying to work 2 jobs and deal with this ongoing drama for weeks.....phone, online chat, store, repeat.....well over it. Think it's time to just go to the ombudsman. Best of luck to you 

Marie
Trusted Contributor
Trusted Contributor

Completely get that this is frustrating kirst-mc 😞 This has been a unique issue from the start and our teams are working hard to ensure all affected customers receive any credits they're entitled to. If you'd like to PM me further we'd be happy to look into this to get this resolved for you as quickly as we can.

Tenayah
Frequent Visitor
Frequent Visitor

has anyone actually received their credits yet? I have received nothing and I handed in my Note 7 a few weeks ago and re-contracted with the S7.. Still havent received the credit. STEP UP YOUR GAME OPTUS!

emm23a
New Contributor
New Contributor

@Tenayah I was told it could take up to 3 billing cycles.

Marie
Trusted Contributor
Trusted Contributor

Hey Tenayah 🙂 

 

As emm23a mentioned it can take a few bills for the credit to be applied to a customers account.

 

It's certainly been a unique issue and we understand that it can be frustrating to have to wait to receive your offer.

 

Our team are working through the processing of all returns, contract cancellations and credits at the moment and it may take them sometime to complete all components of this offer.

 

We appreciate your understanding while they work through this.

kirst-mc
Frequent Contributor
Frequent Contributor

@Marie I have sent you my details

Peanuts_
Occasional Visitor
Occasional Visitor

Hi, 

 

If I were to cancel my plan to go on a month to month option are there any penalties in doing so?

As I only upgraded my plan to get the Note 7 & because of the recall, this being my 2nd replacement,  I would rather purchase another handset. As I don't believe it's fair to change to the Galaxy S7 Edge (which I don't want) and to pay more for the equivalent plan, which is $91.

Also what would happen to the early upgrade fee I had to pay on my previous 3 bills? Would that be refunded since I never got to actually keep my note 7?

Toomey
RetiredModerator
RetiredModerator

Hey @Peanuts_, as mentioned above... "Customers are entitled to a refund of handset charges and can recontract to another handset on a new plan or cancel their contract, all without incurring cancellation fees."

 

Hope this helps!

Frocker
New Contributor
New Contributor

 ..... and yet ... i have been charged handset fees to the tune of $940 😔😲

Toomey
RetiredModerator
RetiredModerator

Oh dear, have you spoken to billing about that @Frocker? Should be an easy error to resolve

Frocker
New Contributor
New Contributor

I tried ringing but was on hold till it cut out ..

Have been trying to live chat for the last hour and bit but no luck getting on to anyone 

I'll try ringing again tomorrow after work 

Toomey
RetiredModerator
RetiredModerator

Ah no good. Shoot me a PM with your number, full name and DOB. I should be able to send off a referral for for you.

Andrew21
Member
Member
I cancelled my Note 7 however the lady instore did not offer any handset credit back, I am confused as I do not get phone at the end of the day hence the handset repayments Ive paid become obsolete. Can someone confirm this for me? This whole ordeal has been disastrous
Shae
Trusted Contributor
Trusted Contributor

My understanding is that they do get refunded. Can I ask if you cancelled to get a different phone or to go with another provider?

Nikonko13
New Contributor
New Contributor

I got Bill $529 it's ridiculous. and I didn't get any credit I really contract with s7 I will not pay for that amount for sure not happy