Updated 10th October 2016
We've provided a updated via this new blog. Please refer to this for all further updates and to ask any questions you may have
Updated 27th September 2016 – Samsung Gift Redemption
Samsung will be offering customers who have swapped their faulty Note7 devices for new Note7s a thank you gift in the form of a $50 Myer, Woolworths, Hoyts or Netflix voucher for their ongoing support throughout the recall process.
This offer will be communicated by Samsung via a push service notification and will be available only from the MySamsung App for customers using a Samsung Account.
For Optus customers who have not returned their faulty Galaxy Note7s to Optus and would like a new Note7: Customers should visit their local Optus store as soon as possible to initiate the swap process. The $50 voucher from Samsung will be made available to customers once the swap process has been completed and the new Note7 device has been activated, subject to the Samsung promotion end date (below).
Samsung’s offer ends 23rd Oct 11:59PM.
For Samsung terms and conditions, please click here
For further support, please contact the Samsung Promo Customer Service Team email@example.com
Updated 22nd September 2016 – Stock Delivery Update
If you have already returned your faulty Galaxy Note7 to us and are waiting for a new replacement Note7
We expect stock to start arriving in stores after 22 September (although this is subject to the location of the Optus retail stores). Stores will be contacting customers directly to advise them when their new Note7 is available to pick up in store.
If you haven’t yet returned your faulty Galaxy Note7 to us and would like a new Note7
Customers should visit their local Optus store as soon as possible to initiate the swap process. The estimated turnaround time is 3-5 business days for you to get a replacement Galaxy Note7. While you wait, customers can take up a temporary loan phone (if available), or use your own temporary device.
Updated 20th September 2016 - Galaxy Note7 Software Update from September 21
Samsung Australia has announced a software update for all Galaxy Note7 users in Australia. This software update will help users identify whether their Galaxy Note7 is an affected smartphone that should be replaced immediately, or a replacement model that is safe to use.
For more information, please click here
Important Information for Galaxy Note7 Owners
Samsung Electronics Australia is taking the voluntary step to recall all Galaxy Note7 smartphones in Australia. Samsung Electronics Australia advises all customers who use a Galaxy Note7 smartphone to immediately power down their device, return it to its place of purchase and to use an alternative device until a remedy can be provided.
What you need to do
Optus customers should visit their local Optus store to discuss their immediate remedy options which will include (where available) a temporary replacement phone until the new Galaxy Note7 replacement becomes available. Customers who do not wish to wait for a replacement Note7 can get a refund of handset repayment charges, or change to another phone on a new plan, without incurring cancellations fees.
Where can I get more information
For Samsung’s full media statement and FAQ, please click here.
We’ll be in touch with our affected customers directly to assist with resolving the issue and also provide regular updates here.