Samsung Galaxy S7 and S7 Edge – Error after updating to 7.0

by Online Community Manager
Posted by (Online Community Manager)
24th Feb 2017, 5:04pm

Our software updates team have identified an issue with the latest software update (7.0 Nougat) for the Samsung Galaxy S7 and S7 Edge handsets. Some customers are receiving the error message “IMS Service has Stopped” intermittently after installing the update.


Our engineers are working closely with Samsung to rectify the situation and in the meantime, Samsung have suspended the software update so no further handsets will be affected.


For those who are affected, you can resolve the issue by switching Voice over LTE (VoLTE) on which provides additional benefits including faster call connection times compared to 3G, and be able to talk and browse at the same time using 4G. For more information on VoLTE and instructions on how to switch it on, please refer to

by RetiredModerator Esther
‎2017-03-07 11:15 AM

Awesome to hear! keep us posted how you get on Smiley Happy

by New Member Raven34
‎2017-03-07 11:58 AM

Hi i just thought that i would say that this update was downloaded and installed to my edge last Thursday (2nd) and i haven't had any problems with it at all.

by RetiredModerator Esther
‎2017-03-07 01:42 PM

Fantastic to hear Raven34 Smiley Happy Thanks for sharing!

by New Member shh
‎2017-03-08 05:00 PM


I'm a bit confused, does Nougat upgrade on Galaxy S7/S7Edge has been resumed since IMS issue discovered back on 24th Feb.  I still haven't receive any update notification on my S7Edge.   Could Optus update the status please


by Visitor CommodoreVT
‎2017-03-08 05:21 PM
Hi, I updated my s7 to Android 7.0N and it seems that everything is running smoothly. WiFi calling seems to be working fine as well, i did a full clean install using samsungs official application called samsung switch. Good work optus. Smiley Happy
by Moderator Aman_B
‎2017-03-14 02:49 AM

Hey @shh, the update is yet to be resumed since the critical error from 24/2. Once it resumes we update it here → 

by Visitor Wallygator
‎2017-03-26 04:28 PM

Hi, Since updating to Nougat several weeks ago my phone suddenly lost service. I tried resetting network settings and even a factory reset to no avail. Finally worked out that in  Settings>connections>mobile networks>network operators>search networks   after a while the yes optus network appeared and I clicked on it to register it.Then all was well  except it has lost service a couple of times since requiring me to repeat the registration process. Anyone else had this problem? I am not aware of any upate/fix. 

by Moderator Gen_R
‎2017-03-28 05:34 AM

Hey Wallygator - I've had no issues with my own S7 Edge. Have you backed up your data and hard reset the device again? 

by Visitor Wallygator
‎2017-03-28 08:48 AM

I  should have stated mine is a Galaxy S7 bought on ebay from Hong Kong. No I havent done another reset as this was an arduous process especially when the startup screen was all in chinese. I somehow managed to click a link giving me language options,I then had to reactivate all my apps and settings the way I like them despite having backed up to the cloud. Basically it has only needed reregistering a couple of times since so its not too big a deal.At least I know how to get  service back when it happens.  Has there been an update to the original 7.0 ver released?

by RetiredModerator Esther
‎2017-03-28 12:04 PM

No further updates and the only issues that were reported are available @