Pro rata and Month in advance explained

by Online Community Manager ‎2018-10-03 03:17 PM
Posted by (Online Community Manager)
3rd Oct 2018, 3:17pm

What is Pro rata?


We want to clear up any confusion around the term Pro Rata.


When you sign up with us, you’re billed your monthly access fee (plan and handset costs, if that applies) in advance. Any usage charges, be it calls, texts, data or value-added services i.e. travel packs are billed in arrears.


Pro rata means proportional, and in the Optus sense of the word, Pro Rata is a charge incurred for a product/service over a particular time-period, which practically means a charge for a part of a month, depending on when you signed up for a new service.


We often get questions here on Yes Crowd like Why has my bill come so soon?” and “Why are there repeated recurring charges with different invoice periods?


In short, you’re being charged for a proportion of the month and for the first month in advance, and you can expect your next bill to be less. We’ll explain more below:


We’ll be using our new simplified mobile bills for our examples.


Note - We’re in the process of upgrading our billing systems, so if your account number still starts with an 8, 9 or 10 you can find some handy tips here.


Blog banner brand new optus service.jpg


 Blog banenr adding new service to Optus account.jpg


blog banner bill after recontracting.jpg


My bill after adding a vas service i.e travel pack.jpg


my bill after disconnecting or changing ownership.jpg


Where can I find more information?







Who can I contact for Support?



If you have any questions, please comment below.