Pre-order the iPhone XS and XS Max from Optus

by Online Community Manager
Posted by (Online Community Manager)
13th Sep 2018, 1:58pm

From 5:01PM AEST on Friday 14th of September you can pre-order the iPhone XS and XS Max online at and from Saturday 15th September 2018 it will be available to pre-order in all other channels, subject to stock availability. 

iPhone XS and iPhone XS Max are the most advanced iPhones ever, taking the vision for the future of the smartphone to a new level, featuring stunning 5.8-inch and 6.5-inchSuper Retina displays that offer remarkable brightness and true blacks while showing 60 percent greater dynamic range in HDR photos.

iPhone XS and iPhone XS Max bring an improved dual camera system that offers breakthrough photo and video features, A12 Bionic chip with next-generation Neural Engine, faster Face ID, wider stereo sound, longer battery life, splash and water resistance.

For more details please visit

For more details on iPhone go to

If you have any questions, please comment below.


Note: Optus relies on the product information provided by Apple when making the representations above.

by Esteemed Contributor
‎2018-09-13 03:08 PM

It's on my wish list.

by Occasional Visitor hpen8295
‎2018-09-13 03:21 PM

If I currently have a sim-only contract with Optus, will there be the option to upgrade to a phone-sim plan when the IPhone XS Max is pre-released? Thanks!

by Moderator Dan_C
‎2018-09-13 04:15 PM

You sure can @hypen8295 Smiley Happy


Once pre-order has opened, simply follow the instructions on the pre-order page and we'll process the upgrade as a standard re-contract.


You will need to upgrade to a 24-month contract. If there are any issues processing your application, you will be contacted by a member of our sales admin team. 


Pre-order opens in 24 hours, you'll need to head to our website.


If you have any other questions, fire away! We’re happy to help.


by New Member Denz69
‎2018-09-13 05:05 PM

Im on a 2-yr postpaid plan that will end next month (oct) and i will be ordering the new iphone. Just want to know:

-do i need to login to my optus acct while preordering? (will there be a link inside my account page for preordering?)

-when r u going to post the plans?



by Moderator Dan_C
‎2018-09-13 05:46 PM

@Denz69As soon as Pre-order goes live at 5:01PM, the plan list will become available.


You'll need to follow the normal order flow. We'll have a banner up on the homepage that'll direct you to the plan selection sceen. 


We can validate your account in two ways:


Enter your Mobile number & DOB in the required fields and we'll send you a unqiue code via SMS. 


Alterternatively, you'll be given the option to login with My Account.


Important note - If you haven't yet reached the end of your contract, you may need to payout the remaining cost of your handset. 

We'll let you know the amount owing, before we go in and process your order. 









by Occasional Visitor Boothy
‎2018-09-13 05:52 PM

I’m a Virgin Mobile customer and my Contract ends this month.  I’ve had plenty of discount offers to come over to Optus and I’m wondering if you’ll have offers for migrating Virgin customers with this pre-sale.  Could you please let me know?



by Moderator Shauna
‎2018-09-13 06:42 PM

Hey @Boothy - We don't have any information with regards to plans/pricing/offers at this stage, sorry!

Would be best to keep an eye out on our website. 

by Visitor Taurenpally
‎2018-09-13 09:14 PM

Will you guys be doing esims on the new iphones at all?

And will the iphones brought from you guys still have the esim in them if you dont do esim?

by Moderator Tano
‎2018-09-14 01:45 AM

Hey @Taurenpally, Optus does not support the Dual SIM functionality on the new iPhone handsets.

by Moderator Dan_C
‎2018-09-14 10:09 AM

We currently support eSIM on Apple Watches. At stage, we won't be supporting eSIM functionality on the new iPhone. If anything does change in this regard, we'll be sure to make customers aware.