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Endless music. Endless entertainment.
If you’re an Optus customer with an eligible plan, you can enjoy streaming endless music through selected streaming service apps: Google Play Music, iHeart Radio and Spotify and endless TV and movies from Netflix, Stan, ABC iview, ABC KIDS iview, ABC ME and other entertainment apps without using your plan’s data. For more information, please take a look at our Music and Mobile TV Streaming FAQs below.
Postpaid Music
As long as you’re on or sign up to an eligible Optus mobile or mobile broadband plan you can enjoy data free music streaming. You can find out more about eligible plans here. If you’re a new customer, you can add data free music streaming when you purchase your plan. If you’re an existing customer, you can add data free music streaming in My Account within the Entertainment section.
Data free music streaming is available at no extra cost on selected plans for Optus customers. If you have an existing Optus mobile or mobile broadband service you can check your eligibility and turn on data free music streaming in My Account within the Entertainment section. Data free music streaming is also available for eligible prepaid customers, find out more at www.optus.com.au/prepaidmusic
Here's the list of Postpaid plans eligible for data free Music streaming:
No, paid subscription fees for premium versions of the streaming services are not included.
New Optus postpaid customer – If you’re signing up to a new postpaid plan where music streaming is included, you’ll automatically be signed up to data free music streaming. You can choose to switch this off if you’d prefer.
Please note, there will be a delay, usually only a few hours, before data free music streaming is ready to go. You’ll receive an SMS or email to let you know when you can start streaming music from the participating streaming apps data free. Please wait for this confirmation from us before you start streaming as any streaming you do on those apps before then won’t be data free.
Existing Optus Customer – If you already have an eligible plan, you’ll need to activate data free music streaming before you can start streaming music from the participating streaming apps data free. Login to My Account, and click on the Entertainment section to activate data free music streaming.
If your plan isn’t eligible, you’ll need to move onto a plan which is. Contact us for more info or you can find out more about eligible plans here.
Please note, there will be a delay, usually only a few hours, before data free music streaming is ready to go. You’ll receive an SMS or email to let you know when you can start streaming music from the participating streaming apps data free. Please wait for this confirmation from us before you start streaming as any streaming you do on those apps before then won’t be data free.
Optus prepaid customer: Data free music streaming is also available for eligible prepaid customers, find out more at www.optus.com.au/prepaidmusic.
To find out if your current plan is eligible for data free music streaming, head to My Account and click on the Entertainment section or contact us. You can also find out more about eligible plans here.
There will be a delay, usually only a few hours, before data free music streaming is ready to go. You’ll receive an SMS or email to let you know when you can start streaming music from the participating streaming apps data free. Please wait for this confirmation from us before you start streaming as any streaming you do on those apps before then won’t be data free.
Your streaming service has been designed to not exceed 512 kbps. This speed is for a single stream on mobile and tablet devices, so you can enjoy your favourite music on the included music service apps when you’re out and about.
No, the included apps are Google Play Music, iHeartRadio and Spotify.
You can only stream music without using your data on the Google Play Music, iHeartRadio and Spotify apps on your phone or tablet. If you stream music via the websites of the music providers on your phone, this will use your included data. So don’t forget that data free music streaming is only available via the selected streaming service apps on a phone or tablet.
No, data free music streaming is only for use in Australia. You’ll be charged roaming rates for data used with any music app when overseas.
No, data free music streaming will only work on the service which has data free music streaming activated onto its plan.
There are some functions within the apps that are excluded from the offer and will use data from your plan. These include:
Also, music will only be zero-rated when it is streamed through the participating apps for mobile phones and tablets. Use of third party apps which access the participating music apps, such as Sonos, are excluded.
Yes, you can remove data free music streaming from your service. You can do this within the Entertainment section when you login to My Account or by contacting us.
This depends on your situation:
Removal of data free music streaming will take effect from the start of your next bill cycle. From your next bill cycle onwards, any music streaming you do through the participating music streaming apps will incur normal data charges.
Removal of data free music streaming will take effect from the start of the bill cycle of your new plan. From your new plan’s first bill cycle onwards, any music streaming you do through the participating music streaming apps will incur normal data charges.
Data free music streaming is not suitable for tethering or hot-spotting to multiple devices. If you do tether and use your phone to stream music, it may use your included data. Your streaming service has been designed to not exceed 512 kbps. This speed is for a single stream on mobile and tablet devices, so you can enjoy your favourite music on the included music service apps when you’re out and about.
Streaming music through the participating streaming apps while connected to a VPN (Virtual Private Network) will not be data free. This is because we won’t be able to detect your music streaming traffic.
We’ll continue to review the participating streaming services and may add more in the future. The participating streaming services are subject to change at any time.
No, data free music streaming through the participating streaming services will not be slowed if a certain data limit is reached. Please see your plan information for more details on your data inclusions.
Mobile TV
As long as you’re on or sign up to an eligible Optus postpaid mobile or mobile broadband plan you can enjoy data free Mobile TV streaming. You can find out more about eligible plans here. If you’re a new customer, you can add data free Mobile TV streaming when you purchase your plan. If you’re an existing customer, you can add data free Mobile TV streaming in My Account within the Entertainment section.
Data free Mobile TV streaming is available on selected Postpaid Mobile Phone, BYO and Mobile Broadband plans for Optus customers. For new and recontracting customers, data free Mobile TV streaming is available on all 24 month My Plan Plus, 24 Month My Plan Flex, 12 Month My Plan Plus SIM Only plan or 24 Month My Mobile Broadband $35+ plans. If you have an existing Optus postpaid mobile or mobile broadband service you can check your eligibility in My Account or through the My Optus App and if eligible, turn on data free Mobile TV streaming within the Entertainment section.
No, data free Mobile TV streaming isn’t available on postpaid mobile SIM Only or mobile broadband SIM Only plans.
No, data free Mobile TV streaming isn’t available on prepaid plans.
No, Netflix and Stan subscriptions aren’t included. You’ll need to subscribe to the Mobile TV streaming services.
Please note there will be a delay, usually only a few hours, before Mobile TV streaming is ready to go. We’ll send an SMS or email to let you know when you can start streaming your content data free. Please wait for this confirmation from us before you start streaming as any streaming you do on our Mobile TV streaming services before this won’t be data free.
If your plan isn’t eligible you’ll need to move onto a plan which is. Contact us for more info and find out more about eligible plans here.
Please note there will be a delay, usually only a few hours, before Mobile TV streaming is ready to go. We’ll send an SMS or email to let you know when you can start streaming from our Mobile TV streaming services data free. Please wait for this confirmation from us before you start streaming as any streaming you do from the Mobile TV streaming services before this won’t be data free.
To find out if your current plan is eligible for data free Mobile TV streaming, head to My Account and click on the Entertainment section or contact us. You can also find out more about eligible plans here.
Please note there will be a delay, usually only a few hours, before Mobile TV streaming is ready to go. We’ll send an SMS or email to let you know when you can start streaming from the Mobile TV streaming services data free. Please wait for this confirmation from us before you start streaming as any streaming you do before this won’t be data free.
Video will be streamed in standard definition up to 1.5Mbps. This speed is for a single stream on mobile and tablet devices, so you enjoy your favourite movies and TV shows when you’re out and about. You might get some pixilation for the first 30 seconds or so of your stream as your app calibrates to the network. To get the best experience, we recommend you use the Mobile TV streaming services mobile and tablet apps and set the quality to “Auto”.
If you stream through WiFi we won’t optimise your video. The quality will vary depending on the app settings and your WiFi internet service provider. This may use data from your home internet plan.
Data free Mobile TV streaming is available through the Mobile TV streaming services' apps. It’s important to note that some streaming services may not have apps available on all device operating systems.
For the best viewing experience we recommend you use the Mobile TV streaming services mobile and tablet apps and set the video quality to “Auto”. If you use a web browser to stream TV shows and movies from the Mobile TV streaming services, this will still be data free.
No, data free Mobile TV streaming is only for use in Australia. You’ll be charged roaming rates for data used if you stream from our Mobile TVstreaming services while you’re overseas.
You’ll experience Mobile TV streaming the best on an Optus-supplied 4G compatible device. If you wish to stream Mobile TV data free on a non-Optus supplied device or an Optus-supplied device that is not 4G compatible, you may not have the best viewing experience. Check your device to see if it is Optus 4G compatible. You can find out more about Optus 4G mobile network device compatibility here.
No, data free Mobile TV streaming will only work on the service for which it has been activated.
There are some functions and content within the apps that are excluded from the offer and will use data from your plan. These include:
Also, streaming on TVs (such as Chromecast and Apple TV) is excluded and will use data on your plan.
If you want to stream TV shows and movies from the Mobile TV streaming services in High Definition you can remove data free Mobile TV streaming in My Account by clicking the Entertainment section. It’s important to note that by removing this, any TV shows and movies you stream from the Mobile TV streaming services will no longer be data free and will use data from your plan.
I no longer want to have access to data free Mobile TV streaming, can I remove this from my plan?
Yes, you can remove data free Mobile TV streaming from your service. You can do this using My Account or by contacting us.
This depends on your situation:
Removal of data free Mobile TV streaming will take effect from the start of your next bill cycle. From the start of your next bill cycle onwards, any streaming you do through the Mobile TV streaming services will incur normal data charges.
Removal of data free Mobile TV streaming will take effect from the start of the bill cycle of your new plan. From the start of your new plan’s first bill cycle onwards, any streaming you do through the Mobile TV streaming services will incur normal data charges.
Data free Mobile TV streaming is not suitable for tethering, hot-spotting to multiple devices or streaming to a bigger screen using services such as Chromecast or Apple AirPlay. If you do tether or stream to a bigger screen, it may use your included data.
Streaming while connected to a VPN (Virtual Private Network) won’t be data free. This is because we won’t be able to detect your streaming traffic.
We’ll continue to review the participating streaming services and may add more in the future. The participating streaming services are subject to change at any time.
No, data free Mobile TV streaming will not be slowed if a certain data limit is reached. Please see your plan information for more details on your data inclusions.
No, other than the Mobile TV streaming services, the viewing of other content such as YouTube will not be affected if you have data free Mobile TV streaming. Video from the Mobile TV streaming services will be streamed in standard definition up to 1.5Mbps.
Yes, if you are an Optus Mobile TV streaming customer and you have a subscription to Netflix, you can download Netflix video content data free. The download speed will be limited to 1.5Mbps so we suggest you use Wi-Fi to download or watch it on the go without using your data.
Got a question that hasn’t been answered in our FAQs? Click the comment button and ask us below.
All for use in Australia. Fair Go Policy applies . Stream SD video up to 1.5Mbps & music up to 512kbps. Streaming services subject to change at any time. Content such as ads, authentication & app analytics are excluded and will incur data charges. Streaming services may require paid subscription fees & may not have apps available on all mobile operating systems. Not suitable for HD quality video. Suitable for one stream per service on mobile & tablet devices only.
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