Phone and tablet raincheck process

Posted by (Online Community Manager)
20th Feb 2019, 3:12pm

We know that when the latest devices are released you want to get your hands on them as quickly and as smoothly as possible.


Sometimes due to high demand stock runs out before demand does. In which case, your phone/tablet order might be on raincheck or backorder.


Raincheck means we’re currently out of stock on your selected device, however we are expecting a new shipment of stock soon. We can place your order and will keep you updated once stock has been processed for delivery. The device will be sent to your address or the store of purchase, which we’ll tell you at the time of order.


Backorder means we’re currently out of stock and delays are expected so we can’t give you a time frame for delivery. However, if you place a backorder, the order will be placed in a queue and we’ll send you an order confirmation number via email once your backorder has been processed.


We'll try to keep you updated if we experience extended delays and you will be notified once your order is on its way.


Here’s what you need to know about your raincheck or backorder tailored to your circumstance:


I'm new to Optus


If you're a new customer –welcome! Your plan will activate, and charges will commence, after you receive and sign for your device.  If you’re transferring your existing phone number to Optus, you'll remain with your previous carrier until the new device is delivered and we can transfer your number across. 


I'm an existing customer


If your account number starts with 62, your new plan and charges will start from when the new handset is delivered to you. Here’s how to find your account number if you’re not sure. If your account number starts with an 8 or a 9, your new plan charges start when you sign up and then we’ll credit you a pro-rata amount for the period you were waiting on the new handset. We'll let you know before delivery that stock has arrived and it’s on its way. 


I ordered online


If you ordered online, we will keep you updated via SMS. We’ll let you know before delivery that stock has arrived and it’s on its way.


I ordered in-store


The store will place an order for you, and they’ll let you know whether the phone will be delivered to your home or if it will need to be picked up in-store. If the phone needs to be picked up, the store will let you know once the phone is ready in-store.


by New Contributor Lily1988
‎2019-02-25 04:12 PM

But how long waiting for process my order