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Optus Internet Assistance Kit

Online Community Manager
Online Community Manager
1 17 100K

Last edit 6.3.20*


Setting up your Optus Internet Assistance Kit 

We’ll send you an Optus Internet Assistance Kit during times of Mass Service Disruption or while we’re resolving a fault with your home internet. In this article we’ll explain how to set up your Optus Internet Assistance Kit.

 What is the Optus Internet Assistance Kit? 

The Optus Internet Assistance Kit keeps online while we’re getting your home internet up and running again.

The Kit includes:

  • Huawei E5573 4G Mobile Broadband Wi-Fi modem that connects to the Optus 4G network and has a battery life of 6 hours
  • Optus Prepaid Mobile Broadband SIM card
  • Modem battery
  • Modem charging cable

The SIM card is preloaded with 50GB of complimentary data that can be used for email and general browsing. As it is a WiFi modem, you can connect multiple devices wirelessly.

Note: The 50GB allowance expires 28 days after activation.

Optus Sport: If you also have an Optus Sport subscription, you can connect your mobile device via WiFi to the modem and Optus Sport via the app on your mobile device.  

Fetch: You won’t be able to connect your Fetch box to the Mobile Broadband Wi-Fi modem.

Your Optus assistance modem.pngHuawei E5573 4G Mobile Broadband Wi-Fi modem

How to set up your Internet Assistance Kit

Important: To activate your SIM card online, you’ll need the following:

  • An alternate internet connection (such as a mobile phone internet connection)
  • ID (Passport/Driver Licence, Paypal, Credit/Debit Card)

Here’s how to set up your Optus Internet Assistance Kit:

 Inserting your SIM card and battery

  1. Pull the back of the modem off. Look for the grove in the bottom left hand corner of the modem
  2. Take a note of the SSID (Wi-Fi network name) and Wi-Fi Key. You’ll need to use this to connect your devices to the Wi-Fi once your SIM is active

    Also, note the Password ‘admin’. This will be used later to log in to your WiFi settings online.

    Huawei Modem SIM slot.JPG
                SSID and Password   Huawei E5573 4G Mobile Broadband 

  3. Pop out the Standard size SIM card. This is the biggest SIM card size.
    Important: Be careful not to accidentally pop out the smaller sim card sizes.
  4. Insert the SIM card face-down into the modem.
  5. Insert the battery into the modem and replace the back cover.
  6. Insert the charger into the bottom of the modem, plug into a power source and switch ON. The modem will take 12 hours to fully charge, but you can start using the modem while it’s charging.


Activating your SIM card

1. Activate your SIM card online via our online SIM activation portal

You will need an alternate internet connection (such as a mobile internet connection). You’ll also need your SIM number and an ID (Passport, Driver Licence, Medicare Card). You can find your SIM card number on the card you popped your SIM out of.


2. Follow the prompts online to activate your SIM card. If you’re using a Paypal or credit/debit card as ID, don’t worry, you won’t be charged. The 50GB Start-Up Data is included complementary in the Optus Internet Assistance Kit

3. You’ll receive a text message when your SIM becomes active (between 15 - 4 hours)

Connecting your devices to the internet

1. Press the power button the front of the modem

2. To connect your devices to the WiFi, go to your device’s WiFi settings. If you need help finding the WiFi settings for a mobile or tablet, you can find instructions here.  

3. Select the WiFi network. It’s the SSID number you noted earlier under the battery.


4. Enter the WiFi Key as the password. You can also find the SSID and WiFi Key in the modem’s Menu: Click Menu at the top of the device > Device Info > SSID and PWD.

Managing your WiFi Settings 

You can manage your WiFi, including checking for software updates and changing the WiFi Key online:

1. Type into an internet browser and log in. The default username and password are both admin.

2. Alternatively, you can connect your modem to a computer using the USB charging cable.

Remember: you can connect up to 10 WiFi compatible devices at a time. If you’re connecting one device via USB, then 9 other devices can be connected via WiFi. If you’re using the device as a WiFi extender, then only 9 WiFi enabled devices can be connected.

Frequently asked questions

How do I check my data usage?

You can keep track of your data usage via the My Account or My Optus app.

My Account 
  1. Log in to the My Account
  2. Select the Prepaid Mobile Broadband service under Data usage
  3. You’ll see your data usage under the Usage tab
My Optus app 

To view your usage in the My Optus app you’ll need to link your services – follow the instructions here.

Once your services are linked:

  1. Log in to the My Optus app
  2. Select the Prepaid Mobile Broadband service from the left side menu


    See your uage in the My Optus app.JPG

  3. Select the Service tab from the bottom menu

    Service tab in the My Optus app.JPG
How do I add additional data to the device?

Your data is used in 1KB increments and includes both uploads and downloads.

The Optus Internet Assistance Kit includes 50GB of complementary data. If you wish to add additional data you’ll need to recharge for a cost.


You can recharge your device online. You can also recharge directly from your bank, at a participating 7-Eleven store or set-up Auto Recharge.

Note: Unused Data Allowance (MyData) will roll over to the next recharge as MyData Rollover if you recharge before credit expires. If you accrue over 50GB of MyData Rollover, you will forfeit any data over that limit. MyData Rollover will be used after any Data Allowance (MyData) you have on your current recharge. 

What do I do with the kit once my home internet is working?

The Optus Internet Assistance Kit is yours to keep. You can use it as a mobile WiFi device while travelling, share it with family and friends or keep it in the car for on the road internet access.

If you experience another fault, you can use the kit again. Just contact us and let us know you already have a kit.

Note: If you don’t add any data to the device within 200 days of activating it, your SIM Card will deactivate. You can order a new SIM here.

How long does it take for the Optus Internet Assistance Kit to be delivered?

For Metro areas, the kit should be delivered within 1-2 working days

For Regional areas, please allow 2+ working days

If you would like to check the status of your delivery, please enter the order number sent to you via SMS into our tracking site:

How many devices can I connect to the modem at the same time?

You can connect up to 10 Wi-Fi compatible devices at one time. If you are connecting one device via USB, then 9 other devices can be connected via Wi-Fi. If you are using the device as a Wi-Fi extender, then only 9 Wi-Fi enabled devices can be connected.


Have any questions? Drop us a comment below 🙂 


Hi Guys, Am I missing something? What does it cost? Looks like there is a chunk of information missing? 




Hey there @anthony, there would be no charge for customers who are experiencing a full loss of their internet service during an MSD 🙂 

New Member
New Member

I'm on an unlimited plan. Do I still have to pay if I use up the 10 gigs and my home internet hasn't yet been fixed? And will I get charged for using my mobile phone data while waiting for the unit to arrive? I'd rather continue to watch Netflix then talk to loved ones.


New Member
New Member

Yes. If 10gigs are used up. You need to pay for additional data.


Hi Team 


Please can you advise whats the support line for customers that receive this product . IF a customer needs phone assistance on setting up this device please advise thanbks 



Hey @Nago you'd just need to get in touch with our Technical Support team 🙂 You can get ahold of them on 13 13 44 or through Live Chat.

Occasional Contributor
Occasional Contributor

Activation process dosen't move ahead . it fores to select a  plan.. i was told  internent assistance kit comes with prepaid plan plug it and use it...


I am blocked for more than a week because of miscommunication on optus side and  still waiting....



New Contributor
New Contributor

Hi team, does appear the MSD number in the SMS doesn't work for tracking in the Startack site. Any ideas on how I can get this working?

Retired Employee
Retired Employee

I've given it a test from my end and I'm experiencing the same issue. I've tried a range of different tracking references to no avail. I'll see what information I can dig up 🙂 

Occasional Contributor
Occasional Contributor

Hey Dan 


Why don't you reply to my PM and comments 


You were very active in replying for couple of days 


I still don't have service activated it's been more than three weeks issue has been escalated 


Btw I have now put complaint with TIO for Optus not being able to provide service 

Occasional Contributor
Occasional Contributor

Hi Guys, I’m trying to activate the OIAK on my iPhone and I get to the stage where I have to choose a new phone number. 


Obviously I don’t want to change my iPhone number so I think I’m doing something wrong. 


Could someone please help an old fool?




New Member
New Member

how can i check my home phone usage.  Made an international call on home phone & want to see how much it cost, to use further.  Where do I go to get this info???

Occasional Visitor
Occasional Visitor

we have lost access to 2 email addresses even when  contact optus by phone.

Retired Employee
Retired Employee

What's happened exactly? You've suddenly lost access to your Optusnet email addresses? When you've called up, we've advised that we can't help you?

As you're probably already aware, our support teams are only handling critical enquiries.


If you've cancelled the services which had an Optus email attached i.e. Broadband service like NBN, the email address stays active for a period of 90-days, after which it's automatically cancelled. 

Occasional Visitor
Occasional Visitor

The internet assistance kit is irrelevant in this case because it appears to only apply smart phones.  I need email access through a PC but I cannot reset the password and Optus can't either (3 attempts all fail).

New Member
New Member

Hi can you plug the modem in to power. 6 hours battery life isn’t long. 


Hi there, @Vegan.

Thanks for your question about charging the Mobile Broadband modem that comes as the Internet Assistance Kit. 

The kit will have included a USB cable. This can be plugged into a computer to charge via USB or into an AC plug that takes USB cords. This will then charge the modem for you. 

It can take up to 12 hours to fully charge your battery, but you can still use the modem while it’s charging.