New Community Feature – Badges!

[MattJ]

Drum roll please! We’re so excited to announce our brand new community feature- badges! Badges will be awarded to our finest community members recognising their contributions and sometimes just for being totally awesome.  When you earn a new badge, we’ll let you know via a notification, just as you would when you get a private message or reply and things like that (except for badges you’ve already earned).

Over time we’ll continue to add more badges for you to earn,  so if you think you’ve got them all – you might like to know we’ve got some great stuff in store for you down the track!.

If you want to view which badges you've received so far simply take a look at your community profile by clicking on your username in the top right hand corner (you'll need to be on the homepage for this).

How many badges have you got so far? What are your thoughts?

[Bubba]

Wooooo -- they look awesome Matt!

[MattJ]

 An impressive haul of 17 badges already there @Bubba! We're going to have to get cracking on the next release to make sure you don't run out!

[caaf]

More badges than a bades factory

[MiCCAS]

Loving all of the improvements made to the site recently - nice work team!! Now to collect more badges.... 🙂

[jabbajaws77]

We wants it, we needs it. Must have the precious!

Looking great guys! nice work 

Jabbajaws77

[Shae]

More badges than me jabbajaws77, maybe start a conversation on a subject you're passionate about to get that sweet, sweet Ice Breaker badge!

[W33ALS]

I would rather I could get the problems sorted than get a badge

[budgie102]

Thank you for my new badge send me more please joke,,, but i, m very happy with my optus service best over all tried telstra 4 18 years but i cant say how disapoited with that internet service provider, i, mean every word

[Raz]

Keep on being an awesome member of the community and we'll keep giving you badges budgie! I'm glad you're super happy with your service, that's what we love to hear!

[billber]

Looks good will come back for another look.

[budgie102]

Hay Bubba can  you  tell me your secret on  getting all them badges ill keep your secret?

[RICHNET]

I like the badges Idea makes it fun!

[RICHNET]

If you could invent another badge what would you call it, what would it look like and what reward would be attached, be creative im interested in what people can come up with.

[marion2]

Forget the badges. I would rather have reliable coverage and effective support.

[Nghi]

Doesn't sound too good marion2 😞 Have you spoken to our tech support team to get that investigated on 131344?

[Memihir]

Only getting badges for the comments i post, no real response from any Optus team member.

[Esther]

I've responded to your own post Memihir

[Keithb]

Keep your badges.  Pathetic.  Fix my problems...maybe even be so polite to call back...or somehow make me not wait on hold for over an hour before cutting out....and I will give you a badge!

Seriously pathetic by Optus.  I can't believe there is a company out there that thinks giving out internet badges is useful.

[Gen_R]

Hi Keithb - we can't look at your account or contacting you using your MOC log in details. Please chat with us here so we can take a look. 

[Keithb]

Hi Gen_R.  thanks for your message.  I clicked on the "here" link to get a live chat.  Once again, I got this message "We're sorry but our chat team are all busy at the moment."

However I did just get through to Optus after 70 minute wait, so working on the problem

[Gen_R]

Ah okay. Glad to hear it.

[philburnham]

Dump the badges and give us helpful and reliable service,  please!

[Dave]

Can't see that you've posted in any other threads philburnham.

Suggest creating a thread with your experience/what you need a hand with so the community can help.

[WestAussieGlen]

I have just been awarded a badge for having five posts on the cancelling HomeZone page. All of which were very negative about Optus, what a joke.

[Outbackgirl]

As a new member, love the concept and hope to acculumate loads!

[mryole]

Please stop sending me messages about stupid badges. I don't want them, I just want my problems solved.

[Sinky]

Screw the badges, concentrate on fixing your service without ripping customers off

[Alex_H]

Hey @Sinky - Sorry you feel that way 😞 What's going on with your service? Alex

[spudd57]

Keep your badges; after experiencing the worst customer experience with optus after 27 years ... and being insulted for the last time... I am now preparing to go else where... going where the is better service and integrity... good bye

[Derick888]

Drum roll please! We’re so excited to announce our brand new community feature- badges! Badges will be awarded to our finest community members recognising their contributions and sometimes just for being totally awesome.  When you earn a new badge, we’ll let you know via a notification, just as you would when you get a private message or reply and things like that (except for badges you’ve already earned).

Over time we’ll continue to add more badges for you to earn,  so if you think you’ve got them all – you might like to know we’ve got some great stuff in store for you down the track!.

If you want to view which badges you've received so far simply take a look at your community profile by clicking on your username in the top right hand corner (you'll need to be on the homepage for this).

How many badges have you got so far? What are your thoughts?

[Derick888]

Drum roll please! We’re so excited to announce our brand new community feature- badges! Badges will be awarded to our finest community members recognising their contributions and sometimes just for being totally awesome.  When you earn a new badge, we’ll let you know via a notification, just as you would when you get a private message or reply and things like that (except for badges you’ve already earned).

Over time we’ll continue to add more badges for you to earn,  so if you think you’ve got them all – you might like to know we’ve got some great stuff in store for you down the track!.

If you want to view which badges you've received so far simply take a look at your community profile by clicking on your username in the top right hand corner (you'll need to be on the homepage for this).

How many badges have you got so far? What are your thoughts?

[WestAussieGlen]

Re the comment by Derick888 at 11:58 on 6th Dec. Either it is totally tongue in cheek or he works for Optus.

If he works for Optus he should be sacked. Has he actually read any commnets in this thread? He gave me a Kudos for my early comment where I say the whole thing is a joke.

Optus please remove me from this rediculous blog or whatever it is called and go and do some thing useful like figure our why some of my sms's take 24 hrs to reach me. 

[Gmillsy]

Do we get physical badges in the mail to wear around with pride? 😛

[Shauna]

@Gmillsy - Would be cool if we did 😛 

[Naadje1406]

Nice all these badges, but I'd rather have the help desk reply to and fix ongoing issues that are being reported! For example in this super long thread 

"Cable wifi dropouts on Apple MBP 15"

thx. 

[Shae]

Hey Naadje1406, I can see Marie has responded to your post in the thread. If you can get back to us there, we'll do our best to help out.

[nh2]

Love them or hate them I have to say that my post on "Yes Crowd" brought a very satisfactory conclusion to my problem in a quite acceptable time frame.

[Esther]

Glad to hear they were able to have your query sorted out nh2 & thanks so much for taking the time to share with us 🙂 Hope you have a great day ahead!

[ultrakazuki]

I live in Japan. I want to cancel my plan. How do I do?

[Mike-N]

Hey @ultrakazuki. If you send us a private message with your phone/ account number, full name and date of birth, we'll happily assist with your cancellation 🙂 

[MikeHunt]

If Optus don't resolve my issue (not receiving billing notification via email) any time soon, you can take your badge and stick it where it fits!!! 

[Mizan]

Very very frustrated with the service of Optus in the first day. So poor customer care. I have spent 4 hours talking to different people in the customer care but none could solve the problem and still my SIM card is not activated. 

[Sueydoz]

earning badges without feeling the stress ! loads of fun!

[vandeinsen]

My order say "open" and "negotiation" does this mean I have been approved,what is the back end sales team?

[GuyCS]

Hey @vandeinsen - if you're having issues with an order, it'll be best to get in touch with our Sales Support team (back-end sales).

We'd recommend sending a message to our Live Chat team via the My Optus App or via this link → http://www.optus.com.au/shop/notices/service-chat for immediate assistance. Please select "Track Your Order" to be put through to the correct team.

[QeyboredWarrear]

Hi guise,

Where do we get to sees these badgas list?

I liek badgas.

[Dan_C]

If you head to your profile section, you can check out all the badges you've collected! 

You'll also be able to see all the other badges up for grabs.

[crankycustomer]

Fix my problem.Oh great a badge.

Stop treating us like children.

What? Another prize for participating.

Grow up optus.

[Mymof4]

What a great incentive. Thank you! 

[MurBen]

Less badges more solutions!

[PBMB1]

A far better result would be an acceptance that the service is not what I expected. The response I need is for a TECHNICAL response to why OPTUS is unable to provide the correct time (Daylight Saving Time) when it has been provided in the past.

And you might let your call centre people know that it can be done in the network or if not let me know why not.

[z_hook]

We do apologise for the ongoing experience you've had with this, @PBMB1.

Are you able to update the date/time on your handset to reflect the correct timezone?

This isn't something we're able to change on our end.