The Network Boundary Point (NBP) is the end-point of our network, and where our legal responsibility ends. Anything beyond the Network Boundary Point is the responsibility of the building owner or the customer.
The location of your Network Boundary Point will depend on a number of factors, including whether you are in a residential single dwelling unit (such as a house) or a multi-dwelling unit (such as an apartment or office block).
The location of your NBP will depend on a number of factors, including whether you are in a residential single dwelling unit or a multi-dwelling. Anything beyond the network boundary point is the responsibility of the building owner or the customer.
Technician Call Out Fee
If we attend your premises, or somewhere else, for a fault condition requested by you but our investigations find that there is no fault in the Optus network or the fault is caused by private equipment or cabling, we may charge you a fee of $150 for attendance.
The responsibility for issues on the customer side of the Network Boundary Point rests with the property owner, landlord, or other entity such as a Body Corporate or Strata Management group in the case of Multi-Dwelling premises.
Any faults found to be within the Optus network will be restored by us at no charge
In a House
The most common Network Boundary Point in a house is the 'first socket'. The first socket is the one that the lead-in cable from the street connects to first, and is not necessarily the most conveniently located phone socket in the premises, or one that is even in use.
Some houses and units have an external telecommunications box, often referred to as a Network Termination Device (NTD). Where this is present, that is where the Network Boundary Point will be. There are other factors that may influence the location of the Network Boundary Point. The specific location of the NBP will be determined by a technician, if necessary, during investigation of the line.
In a Multi-Dwelling Unit
Multi-dwelling units—such as apartment buildings and unit complexes—often have a centralised telecommunications cabinet or room. This is the Main Distribution Frame (MDF) and this is where the Network Boundary Point is.
Responsibility of the cabling and equipment between the MDF and the first socket within your premises will generally lie with the Building Owner, Body Corporate or Strata Management.