Did you know that there are five types of NBN fixed line access technology and two wireless technologies associated with the nbnTM? With homes in various stages of development, things can get a bit confusing, and when you’re a renter it can layer an extra level of trickiness on to getting connected to the nbnTM network. We’ve put together a quick handy list of the most frequently asked questions by renters and landlords alike.
The first step is to run your address through our Broadband Service Checker so you can confirm that the nbnTM has been rolled out to your area and the type of nbn access technology that’ll be used to deliver service to your home. Also check out our Getting Started with Optus nbnTM landing page.
The next step
If you’re renting, reaching out to your landlord to let them know that nbnTM is available. Ask for their consent for any work that might be needed before we can connect you to the nbnTM.
Depending on the nbnTM access technology available at your address, further work may be required to complete the connection. Verbal permission from the homeowner is required for nbnTM to install the following equipment:
- Fibre to the premises (FTTP): A utility box is installed on the outside of the home (PCD) and a connection box on the inside on the home (NTD). Generally, this requires drilling a small hole in your external wall to allow the cable to pass through.
- Fibre to the node (FTTN): Fibre to the node connections utilise your existing copper lead in cables. If it’s a newly built home, confirm if copper cabling has been laid. nbnTM can install a new copper pair, however a new line installation fee will apply. If you’re about to move into a newly built home or new development, it’s a good idea to speak with your landline or body corporate to ensure that the required phone line cabling has been laid.
- Fibre to the curb (FTTC): Fibre to the curb connections utilise your existing copper lead in cables. If it’s a newly built home, confirm if copper cabling has been laid. nbnTMcan install a new copper pair, however a new line installation fee will apply if you’re about to move into a newly built home or new development.
TIP – Our team members will let you know if any further work is required in your home. If you’ve already had nbnTM equipment installed, you’ll be sent an Optus supplied modem and it’s simply plug & play.
Check for installation costs
The New Development charge was introduced on 1 April 2016, for homes and businesses that are in new developments without any existing phone or internet infrastructure. Check if the new development fee applies to you. If the fee does apply to you, you will be notified by a team member before we progress your install.
Existing nbnTM connections
If you have an existing nbn connection at your current address, you may elect to relocate the service to your new address. Simply pop in a request to relocate your service online.
We’ll make your move as painless as possible. If any additional installation fees apply, you will be notified.
TIP - It’s not always possible to keep your phone number. If we’re unable to relocate your phone number, we’ll assign you a brand-new home phone number.
What to take with you
The only equipment you need to take with you is your Optus supplied modem. Any hardware that’s securely fastened to the wall does not need to be removed.
If you’re connect via NBN -HFC, you’ll have both an nbn supplied Arris modem and an Optus supplied router. You’ll only need to bring your Optus supplied router. New customers will be given a brand-new nbnTM ready modem.
Proof of occupancy
Optus may ask you to supply us with a proof of occupancy. We may require that you send us a proof of occupancy if the previous tenant hasn’t disconnected their nbnTM service. Once we’ve received your proof of occupancy document we can request for nbnTM to cancel the previous tenant’s connection.
Prepare for installation
Depending on the type of appointment required, your landlord may want to be home on your nbnTM installation appointment date. Once you’ve placed the order, we’ll let you know if someone needs to be home on the day of your appointment.
Who to contact for support
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