Hi, I’m Dave and this is the second of my blogs discussing my experience in switching over to the NBNTM. In the first blog I discussed my household requirements and researching for an NBNTM plan which would meet my needs. In this blog, I will discuss connection day and whether the NBNTM has met my expectations.
Choice of plan
The more I looked at the plans offered, Optus Ultra Entertainment was the plan that fitted all my needs. As an existing customer I already had a Fetch Mighty and discovered with information found on Yes Crowd that I could keep it rather than having to take the Mini. This is advised on the NBN plans page if you click on the drop down menu titled Important Info then refer to the Fetch section.
Ordering the plan
I went to the Optus website for Broadband and NBNTM plans and placed my order. Immediately I received a system generated email from Optus confirming my order request:
Prior to connection
I rang Optus and it was confirmed that my order had been accepted and I would be connected within 7 to 10 business days.
That evening I received an SMS from NBNTM confirming the appointment of an NBNTM technician to connect to the network in six days’ time and stating that I would need to be present at this time.
48 hours before the NBNTM technician was due to arrive I hadn’t heard any news about the delivery of the modem, so I rang the Optus contact number. I couldn’t get the answer I was after, so I sent a PM to one of the Yes Crowd Moderators and with their assistance, the modem was delivered the day before the NBNTM technician was due to arrive.
The day has come, less than two weeks since I placed the order. The NBNTM technician was booked to arrive between 1pm and 5pm. At 12.45pm he rang to inform me he will be at my house in about thirty minutes, and so he was.
Upon arriving he introduced himself and asked where I would like the cable point installed. After a little discussion of how he will get the cable to where I require it, we agreed on under the house and up through the floorboards, with the cable point affixed to the skirting behind my television. This is where I had the phone point to connect my modem to ADSL. After a little over an hour the NBNTM connection box was plugged into the cable point and the modem connected. I am connected to the internet.
I was left to connect my home telephone to the modem. Within 15 minutes I receive an SMS from Optus to tell me my Optus Voice service is now ready. All working.
Next is the task I was the most anxious about because I use my own modem which I connect from the LAN1 port on the Optus modem to the WAN port on my modem. I do this because I use a Smart DNS service, so I need to amend the DNS addresses and I also need to add some static routes to force my Chromecast devices to use these amended addresses which cannot be changed on the Optus modem. No problems, working perfectly. Now all I needed to do was connect my Fetch Box by ethernet cable. As I am using the same modem as before, all my Wi-Fi devices connect automatically. A quick check of the devices around the house and all is good.
What was left to do? Feet up and a glass of wine.
Has the NBNTM met my expectations?
The short answer is yes.
I am pleasantly surprised by how quickly the migration took place and how easy it was to reconnect all my devices.
Internet speeds are in line with my Optus plan of 40mbps and I did not expect my upload speeds to increase so dramatically. As I store most of my documents and photos in the Microsoft One Drive cloud, transfers and emails with attachments happen so much quicker than before.
and two weeks later:
As to reliability of the connection, to date, no dropouts and no buffering when streaming videos.
Smiles and tears
- Quick and easy to place online order
- Just 13 days from the placing of my order to connection
- Prompt and efficient connection by the NBNTM technician
- The biggest smile is because the internet is working without any problems
- Two weeks on without any internet dropouts and around 40mbps download
- Liverpool FC still playing well, and I am enjoying all the soccer coverage on Optus Sports with the subscription included in the plan.
- I had to chase up confirmation of the order from Optus
- Long wait times and transfers when calling Optus phone number
- Confusion over the delivery of my modem (fortunately, a Yes Crowd Moderator was able to intervene and resolve the issue for me).
Many thanks for those who have read my blogs and, please, I would love you to provide your comments below.
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