Looking to upgrade? Read this first.

by Online Community Manager
Posted by (Online Community Manager)
13th Aug 2018, 11:35am

If you think you might be coming to the end of your contract, or you’re getting excited about the looming release of a new handset, here’s some advice on your next steps.

Check your contract end date

You’ll need to check when your current contract expires. You can do that by checking in My Account or the My Optus app for your service summary/plan information. You can learn more about the My Optus app here.


All you need to do is look at the ‘contracted until’ date. If your contact has expired you can look at getting an upgrade whenever it’s convenient for you.


If your account number starts with a 62, follow the steps below to view your contract end date, plan and Critical Information Summary (CIS) details:


My Account:

My Optus app:

My Account & My Optus App asset 3.PNG


For all other account numbers, to get your contract end date:


My Account:

Bill image.JPG


Get Credit for your old unwanted phone(s)

Did you know that you can trade in some devices with us and get credit towards a new one? Search for your device and see if it is eligible.

If it is, you can fill in some details about the condition of your device, get a quote, organise getting the device to us, and then you’ll receive credit on your bill.

Simple. Much better than popping it in a drawer and forgetting about it.

Always have the latest and greatest with our new phone trade up option

Tired of waiting till the end of your contract? Jealous of your mates parading their new device? Our My Plan Plus include no plan cancellation fees as well as New Phone trade up.(for eligible plans)

  • Trade up to a brand-spanking new handset for a one-off $99.00 or $149.00 trade up fee (depending on your phone plan)
  • You can also keep your old handset. Pay out the full remaining cost of your phone (including any amount Optus was going to cover) and jump onto a 24-month plan with a new phone. 


Interested in the iPhone? Find out more. 


Not sure what handset to get? The Yes Crowd team love to give a device a test run so you can benefit from our experience. Check out these reviews:

...and lots more.

If you have any questions about upgrading your phone, please comment below 😊

by Moderator Dan_C
‎2018-08-22 12:08 PM

 It's a question that's come up in the past! Personally, It'd be great if we could get customers involved in the testing process. 



by New Contributor Pony64
‎2018-08-22 12:42 PM

Customers should do real time testing, every customer is different and the way they use their phone. Personally being on the wrong end of buggy firmware and stuck in the battle between manufacturer and provider, the issues i have unearthed i have been told by Huawei and Optus they have never encountered the issue before. Example:- I can no longer voice dial from my 2017 Nissan Navara, when used in my 2017 Renault Megane i get the dash message "Please connect a compatible smart phone". Tested on two cars failed on both, so i have top touch my phone while driving due to the firmware bugs. My Nexus P6 which is a 2 years old but has newer firmware i can voice dial from both cars. Who would have allowed a phone to be marketed and sold knowing those bugs exist (allowing users to contravine road laws), i guess they were tested by engineers driving their desk and not real people.

by RetiredModerator Felicity_YC
‎2018-09-14 09:53 AM

Okay hands up who is tempted by the new iPhones and is contemplating a pre-order... @Dan_C@Megan_YC?

by Blog Author Megan_YC
‎2018-09-14 10:12 AM

Haha I'm acutally so tempted @Felicity_YC Smiley LOL It looks awesome!

by Moderator Dan_C
‎2018-09-14 10:34 AM

Me Me Me! Not pre-order though, I'll wait it out.


I'm still tossing up between the Xs and the Xs Max. 


The Max is looking very tempting though. 



by Contributor Rubofthegreen
‎2018-09-25 04:55 AM

I upgraded my phone after the consultant stated I was eligible without any extra payments (current plan expires next month) but after reading this I am wary of recieving extra charges (one of $99 fee and pat out the old phone).

by Moderator Aman_B
‎2018-09-25 06:32 AM

Hi @ Rubofthegreen - Sorry for any inconvenience caused. You can certainly upgrade anytime after the 12 months with a $99 fee, but with this you'll have to return your handset in good working order, this is the trade up offer. You can upgrade without the trade up offer as well, in this you'll be charged the handset payout  less any handset credits being applied for the remainder of the months of your contract. Feel free to PM us if you want us to check your  account and get the details. You can PM us Here

by Occasional Visitor RCol3167
‎2018-10-15 11:05 AM

I am looking to purchase the new HTC U12 plus. One of the features listed is "Dual Nano-SIM (4G + 4G) ".

Is this an issue with the sim I have for the HTC One?

I have a sim only plan.

by New Contributor Laoma40
‎2018-10-15 12:40 PM

Hi team I have a HTC U11 never had any update at all since I bought it new. Its on Nov 2017 security patch. I do use it for Google pay etc. So it concerns me the phone not getting any updates.


Was considering of trying and get a phone that get some updates but it will cost 99 dollars .  I was hoping flagships would get updates at least once every 6 months. I suppose a 24 month contract does not guarantee any security patch updates or should it? I keep an eye on the blog. 


This phone is not yet 1 year old.