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Introducing the Yes TV by Fetch Mighty from Optus

Online Community Manager
Online Community Manager
4 21 15.8K

It’s your one-stop shop for entertainment, say hello to the Yes TV by Fetch Mighty.

                                

Our latest set-top box allows you to watch free to air TV, record up to 6 channels simultaneously and comes with a huge 1TB hard drive (that’s 585 hours of SD TV).

 

And with the Yes TV by Fetch’s fast processor, you can load and stream your favourite shows even faster. Plus there’s no need for more cables because you can now connect to the modem via Wi-Fi.

 

                                                  Fetch TV mighty standard.png

Features

  • Easy access to Optus Sport (where you'll find the Premier League) and Entertainment Channel Pack (subscription fees may apply)
  • Faster processor (hello, faster loading)
  • Connect via Wi-Fi (goodbye, cords and cables)
  • 4K Ultra High Definition video capable
  • Pause and rewind live free-to-air TV or subscription channels
  • Record up to 585 hours of standard definition TV
  • Watch one channel while recording up to 6 others
  • Rent or buy* must-see movies and buy TV series
  • Easily access Netflix, Stan and Presto (subscriptions needed), and use other apps such as YouTube. Please note: Netflix access will be available on Yes TV by Fetch Mighty in July
  • Enjoy ABC iView, SBS On Demand, PLUS7 and TENplay catch-up TV
  • Use the handy companion app to record and watch while on the go

*Buying content gives you a non-transferable right to use that content, provided you maintain your Yes TV by Fetch service.

 

The Yes TV by Fetch Mighty is available to all customers on the My Entertainment Plus Bundle. Not got this bundle yet? Find out how you can upgrade here*. 

 

For plans and pricing head here

 

The Details: *The Yes TV by Fetch Mighty is only available to customers who sign up or recontract to the My Entertainment Plus bundle.

 

Yes TV by Fetch eligibility & equipment: You need an Optus post-paid mobile or fixed broadband account, an active fixed broadband internet connection and a download speed of at least 3Mbps, and access to free to air digital television services. Download speeds and Wi-Fi performance in your home can be affected by your equipment and LAN performance, settings, hardware, software, internet activity, the location of the content you’re accessing and network congestion. A Wi-Fi connection may not be as fast or reliable as a wired device, and in some instances PLA devices may be required instead of Wi-Fi to effectively deliver the service. Please note the Yes TV by Fetch Mighty pack we send you doesn’t include any PLA. You can purchase an adaptor from us for $40.00 if purchased at the same time as your Fetch order. If purchased separately it will incur an additional $15.50 delivery fee.

21 Comments
Visitor glingam
Visitor

My query is in regards to the THREE[3] blue lights in the FetchTC box
1. the first light which is apparently related to REMOTE only seems to be "on" for 30 to 45 minutes everyday at AEST 6.30 pm or so?

2. I have monitored this quite closely and am very curious. The system workd fine anyway

Visitor Brightey3677
Visitor

How do existing customers on entertainment bundle get the new fetch box? 

New Contributor Snickersma
New Contributor

Hello. I signed up to Optus Entertainment Pack earlier this year and was sent the Fetch TV Ver 2 box. Will I be able to update to the new Fetch TV box with my current contract for free?

 

If not - how much will it cost to do the upgrade as I would like a faster version of the Fetch TV Box that I was sent.

New Contributor PeeGee
New Contributor

I am an existing optus customer of very long standing and have the top Optus pack with Fetch TV. What I want to know is why is Mighty Fetch being offered to new customers and recontracting customers only. Surely loyalty must count for something.

In fact I was having problems with buffering on Stan TV which I reported in late May. After trying several different things unsuccesfully, your representative thought that it could be the Fetch STB and sent me another Series Two box which arrived on June 6 2016, and did not fix the issue.   Then a couple of weeks later I find out that Mighty Fetch 3 was available to new and recontracting customers only. Not a good long term idea Optus.

New Contributor Snickersma
New Contributor

 

PeeGee .. I contacted Optus via telephone and was able to upgrade to the new Mighty Gen 3 box without re-contracting. 

 

There was a one-off fee of $129 - and you lose funtionality of your existing Gen 2 box for the period it takes for them to post you the new one. They said that would be 2-5 business days .. but by current Gen 2 box hasnt stopped working yet. 

 

I also made sure to query whether I still keep the 35+ channels I already have with the Gen 2 box and they told me that it would be exactly as I have now - with a one off $129 - for the new Gen 3 box. 

 

I am annoyed that I have had to pay a one-off fee for an upgraded product as I have only had the NBN contract I am on for roughly 2-3 months. However apart from recontracting this was the only option. The rectontracting would be $140 /month plan ($120 for me as I have a mobile with them). 

 

So maybe try that with them.. I have read on Whirlpool that the upgrade fee was waived for at least one poster there.. but that was upgrading from Gen 1 to Gen 3  .. Good luck!!

Occasional Contributor Cariad
Occasional Contributor

I have just received the 3rd gen Fetch tv box, but it doesn't have a Youtube app, like the 2nd Gen does, I believe.

Is this standard? I'm suprised not to see it. Plus I'm having difficulty finding user guides (other than setup) on the new 3rd Gen box. Would really appreciate some advie Smiley Happy

New Contributor Sucrose
New Contributor

Online manager Please assist:

 

I had a fetch gen 2 and ordered a fetch gen 3 as upgrade after talking to one agent who promised me that optus would not switch off my service on 23 June 2016.A few minutes after putting the phone down,my service was switched off.I jumped back on my  phone and I was told there is nothing that couild be done to reconnect my service.From the 23 June 2016 to today (21/07/16),I have not received a replacemnet fetch  box(gen 3).I do not have fetch  gen 2 box since I was asked to sent it back to optus.I have spoken to customer service heaps of times and someone promises they will call me back and ensure my issue is resolved.Nothing has happened.I missed on euro games, copa america and english premier league is coming.I have a contract that I am entitled to have an entetainment package on the box but optus does not care.This is just to let other customers know that optus does not care and they are taking advantage of monopolising english premier league.

 

I am seeking help to anyone about dealing with this issue.I have the belief that someone with knowledge would come acrosss this posting and inform the weak customers like me being short changed by big coporate company optus.If there is any one in politics or who can ensure that optus does not monopolise premier league please help.For the love of premier league I cant move to another provider.

 

Customers try to sign a contract that is easy to come out especially if you do not love soccer.Disapointed.

RetiredModerator Nghi
RetiredModerator

@Cariad The new Yes TV by Fetch Mighty box doesn't have YouTube or Netflix Apps yet. Our development team are working now to get them on there at the next software update. We're sorry for the inconvenience.

 

@Sucrose I've replied to your other post here. Please keep conversation within a single thread so we can keep track of the conversation. It will also allows us to assist more efficiently.

Occasional Contributor Cariad
Occasional Contributor

Thank you Nghi for the help, it's greatly appreciated 🙂 I have another question, and I hope I'm asking in the right place (newbie here 😄 ) I turn my Fetch tv  box off at night, it forgets the network and requires my password when I switch it on the next morning.

Isn't there an inbuilt timer for recordings etc. and remaining connected to the network? Surely I don't have to leave it switched on all the time? There's just no user manual available for the 3rd gen, so it's all guesses.

Thanks in advance.

RetiredModerator Nghi
RetiredModerator

Hey Cariad, how are you turning off the box? Are you pressing the STB button and putting it into standby? There should still be a light on the box to tell you it's getting power and still connected to internet. Or are you taking the power out of the box? It will need to be connected to electricity at all times for scheduled recordings to go ahead.

 

What password is it asking for every time? Is it your WiFi password or your box activation code?

Occasional Contributor Cariad
Occasional Contributor

Hello again Nghi,

I am using the STB button, and a red light remains, indicating it has power. The password it requires is my Wifi password. The box was activated remotely through tech support, as the activaton code wasn't 'active' when I received it, I don't know if this is affecting it or not, doesn't seem connected to me.

RetiredModerator Nghi
RetiredModerator

Oh I see. It really should be remembering your WiFi password. You could try doing a factory reset of the box and setting it up again from scratch. Though that would wipe all recording on it and you'll need the activation code again.

Occasional Contributor Cariad
Occasional Contributor

Thanks Nghi, I appreciate that. I'll call tech support and make sure that activation code is going to work before I do a factory reset. Cheers 🙂

Contributor MattBucko
Contributor

This STB doesn't work, read the 'streaming issue' thread on the Yes Crowd site, almost 8,000 customers have read it and are probably wishing they had known about the issues before signing up with Optus.

RetiredModerator Nghi
RetiredModerator

Hey MattBucko, some boxes would be faulty and our tech team are replacing them for affected customers. Not all boxes are affected and that error message can arise from several different scenarios. Our Tech team would need to investigate and organise a replacement box if required.

Contributor MattBucko
Contributor

Nghi, have you searched the Streaming Issue in the TV& Entertainment Yes Crown forum? Its the number 1 trending thread at the moment, 10% of all Yes Crowd members have read about the issue, thats more than have read the EPL thread.   

 

Optus are not replacing the STBs, they are asking us to hang on until mid October and a firmware update is being pushed out which they hope will fix the problem just like they thought the August firmware update would fix it. Fingers crossed it works this time round.

 

I strongly suggest you do your research before making comment.

Trusted Contributor
Trusted Contributor

 

MattBucko - While I can appreciate that you may have received info that the cause of this issue for you personally is the firmware on the device, which is something that other users with this issue have also had confirmed; given the nature of this forum, we're not able to assume that's definitely the cause of the issue. We wouldn't like to see a situation where other customers are having the issue and don't get in touch with us and wait for the update, only to find out the issue isn't resolved by the firmware update and their issue could have been resolved by getting in touch with us and going through the troubleshooting process. I hope all is well for you on the release of the update. Please let us know if you needed a hand in the future.

Occasional Contributor eeycee
Occasional Contributor

My Mighty keeps resetting. Often right in the middle of a movie (paying for Netflix and Stan) No error message - screen goes black then I get the box resetting message. I'm plugged into the wall. This has been happening for months and I've tried completely unplugging overnight & allowing system reset in morning - nothing works for long & the problem is getting worse. Help appreciated. Thanks, Elle

RetiredModerator Hannah-L
RetiredModerator

Apologies for the delay in response, @eeycee. Have you spoken with Tech Support for your Fetch issue, since posting? Here is some basic troubleshooting guide if it helps. If the issue still exists then jump on to Live Chat here for more assistance.

New Contributor emmal78
New Contributor

SBS changed Viceland HD yesterday to SBS World Movies, but I can't find it on my app or on my TV guide. When will this be updated please?

 

Online Community Manager
Online Community Manager

Hi, @emmal78


I'd try performing a channel scan. That should do the trick


For any new FTA channels, a Fetch update shouldn't be required. 


Menu> <Manage> Settings > Channels > Full channel scan