cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here

Important information about the Velocity Frequent Flyer rewards program and Optus

Online Community Manager
Online Community Manager
0 0 327

In November 2019, we announced that as an existing Velocity Frequent Flyer rewards member you could now earn reward points if you sign up or re-contract to an eligible Optus plan. In light of Virgin recently announcing that they’ve entered voluntary administration, we wanted to reach out to our customers of whom are also members of the Velocity Frequent Flyer rewards program.

We can confirm that eligible customers will still be awarded their Points and customers who have received Points will retain them. Velocity Frequent Flyer’s Points redemptions are temporarily paused for a period of 4 weeks from 21 April 2020.

Check out the below FAQ’s for more information about the current state of Velocity Frequent Flyer rewards program and the Optus Velocity points offer:

Velocity Frequent Flyer and General Information

Q: What happens to the points I have in my Velocity Frequent Flyer account?

A: Velocity Frequent Flyer,while owned by the Virgin Australia Group is a separate company and not in voluntary administration. For information on your points and updates on the Velocity Frequent Flyer program, you can go to Velocity Frequent Flyer website.

Q: I have tried to use my points on the Velocity Frequent Flyer site but wasn’t able to do anything - why?

A: Velocity Frequent Flyer  have communicated their decision to pause all points redemption activity. We understand that the pause came into effect on the 21st April 2020 and will initially last for 4 weeks

This means that you will not be able to redeem your points for flights or any other items in their program for the time being. For the most up to date information on your points and updates on the Velocity Frequent Flyer program, visit the  Velocity frequent flyer website.

Q: My points were about to expire at Velocity – do you know if this will still happen?

A: Velocity have communicated to their members that existing Velocity Points will not expire through this period. Velocity will be extending the expiration date of your existing Points by the length of time that redemptions are paused. For information on your points and updates on the Velocity Frequent Flyer program, you can go to the Velocity Frequent Flyer website.

Earning Velocity points on an Optus plan

Q: I have recently signed up to an Optus Plan which I was entitled for Velocity Points, will I still receive them?

A: Yes you will, provided you stay connected for 3 months (89 days) from the time of connection, (for broadband plans) or activation (for all other Eligible Plans).

I need further help

If you have any further questions about your Optus plan and the Velocity Frequent Flyer program, please message us via the My Optus app.