We’re reviewing our changes to the Voice to Text feature. At this stage the planned closure of this service has been postponed. Customers can continue to use their Voice to Text feature as usual. We’ll let you know about further developments in this space as they become available.
From 31 March 2019, Optus will no longer be providing the ‘Voice to Text’ feature.
Voice to Text is a $6.99 per month subscription VoiceMail feature that converts spoken VoiceMail messages into text and then sends them to your mobile handset as an SMS.
This decision reflects changes in the mobile landscape and customer demand.
What do I need to do to be ready for this change?
If you’re currently subscribed to Optus Voice to Text
You can opt to remain subscribed until 31March 2019, after which you will no longer be able to use the Voice to Text service and convert VoiceMail messages into SMS messages. You will only be billed for your subscription up to 31 March 2019.
If you are hearing impaired and would like to cancel your mobile service, please contact us.
If you’re not currently subscribed to Optus Voice to Text
You will no longer be able to purchase and activate this feature after 31 March 2019 on your Postpaid or Prepaid Service.
What is my alternative to Voice to Text?
As an alternative voicemail feature, you can opt to take up Optus Voice to MMS. Voice to MMS sends you a playable audio file of received voicemail straight to your mobile as an MMS. This is provided as a month to month subscription of $4.99 per month.
How do I purchase and activate voice to MMS?
You can purchase and activate Voice to MMS via My Account online.
To Activate via My Account select the following:
You can also call 369 (free of charge) from your mobile to activate or receive more information on this service by following the prompts.
If you have any questions about the change, please leave a comment below