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How to use Yes Crowd

Optus
Online Community Manager
Online Community Manager
22 41 90K

Yes Crowd (1).png

If you’re new to Yes Crowd and are wondering how to use our online community to get the most out of your service with Optus, this article is here to help.

There are two parts to Yes Crowd: the Forum and the Blog. Both offer help and support on Optus products and services and below you’ll find a brief explanation of how each section works.


The Forum

If you have a question about Optus products or services, you can ask it in our Forum. Start by typing it into the search bar and chances are, your question will already have been asked by another Yes Crowd member. If that’s the case, you can usually find the answer you’re looking for amongst the search results. If you can’t, you can submit a new question to the Forum by clicking the yellow ‘Ask the Crowd a Question’ button. Please remember that this is a public forum, make sure you don't post any personal information such as your service/account number, date of birth, e-mail address, etc.  Your question will then be answered by another Yes Crowd member (usually another Optus customer) or a Yes Crowd Champion. If your question doesn’t get answered within around 24 hours, one of the Optus team will help you get to the bottom of your issue. If your question involves needing to access or look at your account or order placed you will need to contact Optus directly for support.


The Blog

The Yes Crowd Blog is where we post the latest Optus news, announcements, competitions, offers, product reviews and tech articles. If you want to find out how to get Optus Sport, what the best shows on Fetch are or information on the latest smartphones, you’ll find all the details on the Yes Crowd blog. To join the discussion on one of our blogs, you can leave a comment below any of the articles and we’ll be more than happy to chat.

You might also have some questions about Yes Crowd so we've done our best to answer the most common ones below:

Why should I ask a question on Yes Crowd?

 Yes Crowd is a community full of other Optus customers so chances are your question has already been asked by another customer or we’ll have a blog post with answers and information for you. Of course, we know that sometimes you’ll have a particularly tricky issue. If so, Yes Crowd is the best place to ask your question, because our members will do their best to help you out. If they can’t answer your question that’s when one of the Yes Crowd team will step in and help.

Badges & Rankings

 When you contribute to the community, by asking a question or commenting on a blog, you can earn badges and climb the ranks; that way the whole Yes Crowd community can see how you've helped when they visit your profile.

What’s a Yes Crowd Champion?

You might have noticed that we talked about “Crowd Champions” earlier on but wondered who they are and what they do on Yes Crowd. Yes Crowd Champions are members of the public who are hand-picked by the Yes Crowd team. We recognise that they have lots of knowledge and advice to offer fellow customers and they give up their time to give help and support to other Yes Crowd community members.

Crowd Champions offer help and assistance, but it’s important to remember that they’re not Optus employees. If a Crowd Champion hasn’t been able to solve your problem, one of the official Yes Crowd team will step in.  

 Does anyone from Optus work on Yes Crowd?

Yes – we have a dedicated team who are employed by Optus and know all about our products and services. If you ask a question in the forum and fellow Yes Crowd members or Crowd Champions can’t answer it, one of the Optus team will assist.


Meet the Yes Crowd team:

@AlistarS  - Community Manager

@Ray_YC - Community All-rounder

@Dan_C   - Blog author  

How can I thank someone who has helped me on Yes Crowd?

If you ask a question on Yes Crowd and someone responds or helps to answer it, you can thank them by giving them a ‘Kudos’ and marking their answer as an Accepted Solution if the problem was resolved.

Kudos

Kudos are our way of recognising the contribution of a fellow community member, similar to likes on Facebook. Giving Kudos can be used to let people know you agree with their opinion, they’ve provided useful information or just deserve a pat on the back.

Accepted Solutions

If someone helps you by answering your question or solving your problem in a Yes Crowd thread, you should also mark their answer as an Accepted Solution. By doing this, other users who come across the thread can go straight to the Accepted Solution for the answer instead of reading all the replies if they wish. Accepting a solution is a way to pay it forward to the next person experiencing something tricky. You can read more about Kudos and Accepted Solutions here.

Are there any rules to follow?

We’re not a strict bunch, promise, but we do have a set of guidelines for our members to follow so that everyone has a great experience in our community. 

And that’s it! 

If you have any questions about Yes Crowd, go ahead and leave a comment for us below.

41 Comments
abrienne
New Member
New Member

Thanks for such blog that really help new users

hightide
New Member
New Member

I like to know what activity has taken place on the phone.   Knowing what the cost is does not sati

Jackie123
New Contributor
New Contributor

I had to contact Optus Tech. by phone yesterday afternoon to activate a new sim card for my existing account.Is the sensitive information given out safe and ease my mind as I am a novice to this information  age nearly 70 and a bit worried about my bank details over my phone.Thankyou for your help to ease my mind 

Jackie123
New Contributor
New Contributor

How long again do I have to wait for you to reply and is it by email or text or phone.

Jackie123
New Contributor
New Contributor

Sorry I know now.I ticked email.Thankyou 

Jackie123
New Contributor
New Contributor

Can I leave the site while waiting to be emailed back

pissedoff66
New Contributor
New Contributor
I have called Optus support and experienced no less than 4+ hours on hold and migrated to multi support levels. Additionally I have attempted to have a live chat with Optus support; however, the prompts do not work similar to their broadband service, basically dead; how disappointing . On three occasions on a live telecommunication interaction over the past 36 hours I have been promised a return call in Australia from a senior Optus support technician; regrettably this has never taken place; what a collective waste of our time. An extremely disappointing experience from a proportied leading edge ISP. My Optus reference number in case anyone from Optus reads these reviews which I doubt actually takes place is 15275589874 dated 28/03/2019. Good luck potential Optus customers. Rating: .00 Star of 5; absolutely shocking. Next step I will be connecting with with the Telecommunications Ombudsman Australia. That will definitely get some action. Sorry it has degraded this.
mountainmen
New Contributor
New Contributor

I have just joined the Yes Crown and posted but can't find a way to find my post ad edit it.

Anyone help  ??

Ray_YC
Online Community Manager
Online Community Manager

Hi @pissedoff66 

Disappointing to hear about your experience. 

This is not something that we can currently assist with here on the forum. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. If not, please chat with us (you may need to try another browser if it didn't work when you tried previously).
If for some reason it is still not resolved, please follow our complaints process.

jiji20
New Member
New Member

 I will be connecting with with the Telecommunications Ombudsman Australia. That will definitely get some action. Sorry it has degraded this.

Ray_YC
Online Community Manager
Online Community Manager

Hi @jiji20,


You haven't specified what your complaint is so we can try to help? Please feel free to post a new message to give the Yes Crowd community an opportunity to assist.

NannyR
New Contributor
New Contributor

I have just joined  Yes Crowd. How can I delete a question. Unfortunately I wish to review and delete it, but can't delete it, please help.

Ray_YC
Online Community Manager
Online Community Manager

Users cannot delete posts, please let us know which one you're wanting deleted and we'll action that for you.

Spurs1955
Visitor
Visitor

My password has never worked. Can someone please help

Ray_YC
Online Community Manager
Online Community Manager

@Spurs1955 We'll need you to please specify what your password isn't working for... your Yes Crowd one looks to be working just fine 🙂

norwich1
New Member
New Member

I am receiving hundreds of emails from MAILER-DAEMON re undelivered mail that I have not sent, anyone else had this problem, and what should I do to fix it, as the local optus shop are not very helpful.

Ray_YC
Online Community Manager
Online Community Manager

Hi norwich1,


Please see this thread for more info.

Kel49
New Contributor
New Contributor

Cheers

nathanlucas1990
New Contributor
New Contributor

hi i  am still wait for  same one to send me  my proof of purchase      

 

 

 

nathan lucas

Aron_YC
Moderator
Moderator

Hi @nathanlucas1990


If you visit any Optus store they can generate a proof of purchase for you.

amirhirecar
Occasional Visitor
Occasional Visitor

I can't contact the customers services please can i get someone o help me ?

Ray_YC
Online Community Manager
Online Community Manager

Hi amirhirecar,

What do you need help with? We may be able to assist here if it doesn't involve accessing your account.

Cassandra93
Frequent Visitor
Frequent Visitor

I cannot sign in on my app to activate the 20gb @Optus 

Ray_YC
Online Community Manager
Online Community Manager

Hey there Cassandra93,

Please see My Optus app troubleshooting tips.

susang1174
Occasional Visitor
Occasional Visitor

I’m on a plan with my mobile phone had it for years, upgraded phone to find out my old SIM card doesn’t fit so I brought a new SIM card for $2 at Woolworths. Now how do I get my old number into new SIM card so I can use my phone or do I need to go to a Optus shop

  

Ray_YC
Online Community Manager
Online Community Manager

Hi susang1174,

You need a SIM replacement, not activating a new SIM. You can also pick up a SIM from your local Optus Store. Make sure to bring valid ID.

mgale
Occasional Visitor
Occasional Visitor

I need to add my service to my login account so I can pay bills.
But you won’t accept the number. I also can’t get 24/7 support as I go around in circles logging in and out .
Please help.

z_hook
Moderator
Moderator

Hi @mgale,


You will need to register for a My Account here https://www.optus.com.au/my-account-login.


If you do need any further assistance with this, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance. 

AndrewC1
Super Contributor
Super Contributor

@Alistar  This sentence below from the initial blog posting is NOT correct and as such needs updating as end users are assuming that this is correct when it is not:

"If your question doesn’t get answered within around 24 hours, one of the Optus team will help you get to the bottom of your issue."

 

 

AndrewC1
Super Contributor
Super Contributor

Makes me wonder what Optus really think about supporting end users when feedback on a pinned thread about how to use the forums is not action-ed or responded to after 7 days.

Takes me back to when I was looking after Logitech support in OZ and had to call Mountain View every few months to get level 3 support and got the same response if I did not get through to my contact, aka the run around and no support for complex issues that where too hard for level 1 support.

Rachel924
Contributor
Contributor
thanks for the information
johnno72003yaho
New Member
New Member

 I have tried all the options regarding the turning off the 159 service with no rewards could you please help thanks my name is Gregory hidden and dob is hidden and my service number is hidden thanks

Ness_YC
Moderator
Moderator

Hi @johnno72003yaho. We appreciate you reaching out to us here. To protect your privacy on this public forum, I have removed your personal details from this comment. 


If you have already reached out to us via the 24/7 Messaging Service on the My Optus App and via our 133 937 Customer Support number, please send through a Private Message on either our Official Optus Page on Facebook or Twitter where the Social Media Team will be more than happy to assist you with this request. 

Mike2345
Contributor
Contributor

Hi Guys 'n' Gals...

 

I see that if any difficult questions/problems are posted here, that the "Standard" response is to use

 

the Optus App or PM on F...book or Twitter or whatever.

 

As I do NOT use a smart phone....nor have any type of social Acct.,

the only way I & others in the similar situation is to get on the darn phone & hope to H%#@ that you get someone

that understands & knows the English language & that it doesn't take hours to get a +tve response.

 

It just ain't good enough from an/any ISP.

 

Get your game into gear.....OPTUS.

 

Ta for reading & stay safe.

 

Ellie94
Occasional Contributor
Occasional Contributor

I just got another badge 😀

uyfa
Occasional Contributor
Occasional Contributor

How rude are Optus?

Several times I have been asked to complete a survey, and I chose the option "yes when I am finished" 

Only to be railroaded into doing the survey there and then........

Do you reckon I gave a favourable response? 😆

Optus have absolutely no respect for their customers.

And just what do they do with these survey results? I can only guess if they were in paper form 🤣

shubharora734
Occasional Visitor
Occasional Visitor

hello,

Thank you so much for sharing this helpful information, it helped me alot

Thanks and regards.:)

Ness_YC
Moderator
Moderator

We are so glad that you found this information helpful @shubharora734!

Casey_YC
Moderator
Moderator

Hi there, @shubharora734.


Thanks for raising this here. 


It's possible that your email has been hacked or spoofed. 


This previous thread - Undelivered mail messages from Mail Daemon - has some handy tips that might help. 


In particular, changing password and setting up a rule to automatically delete the emails based on the subject of the email. 



Kuppa12
New Member
New Member

Very new to this forum. Just wanted to say of a very disappointing experience I had at an optus shop in Mandurah Australia. I wanted to update my iphone that already had an optus plan associated with it and wanted to buy outright a new iphone only to be told that optus cannot sell me a phone unless I changed my Plan.. YES we cant sell you a phone. Went to JB Hi Fi ...no problems.

Serena_YC
Moderator
Moderator

Hi @Kuppa12,

Thanks for taking the time to share your recent experience at your local Optus store with us here. 

Just to clarify, outright sales of the latest iPhones may not be possible instore due to stock availability. More information on this can be found on our Places to purchase and purchase options support page. 

That being said, I have tagged your post to be passed on to our internal teams for consideration as we are always on the lookout for ways to improve our customer experience and provide offers and options that appeal to our customers. 

Do feel free to reach out to us here at any time should there be anything we can lend a hand with.