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How to use Yes Crowd

by Online Community Manager
Posted by (Online Community Manager)
31st May 2018, 5:00pm
Optus

Yes Crowd (1).png

 

If you’re new to Yes Crowd and are wondering how to use our online community to get the most out of your service with Optus, this article is here to help.

 

There are three parts to Yes Crowd: the Forum, the Blog and the WIKI. All three offer help and support on Optus products and services and below you’ll find a brief explanation of how each section works.

 

The Forum

 

If you have a question about Optus products or services, you can ask it in our Forum. Start by typing it into the search bar and chances are, your question will already have been asked by another Yes Crowd member. If that’s the case, you can usually find the answer you’re looking for amongst the search results. If you can’t, you can submit a new question to the Forum by clicking the yellow ‘Ask the Crowd a Question’ button. Your question will then be answered by another Yes Crowd member (usually another Optus customer) or a Yes Crowd Champion. If your question doesn’t get answered within 24 hours, one of the Optus team will help you get to the bottom of your issue.

 

The Blog

 

The Yes Crowd Blog is where we post the latest Optus news, announcements, competitions, offers, product reviews and tech articles. If you want to find out how to get Optus Sport, what the best shows on Fetch are or information on the latest smartphones, you’ll find all the details on the Yes Crowd blog. To join the discussion on one of our blogs, you can leave a comment below any of the articles and we’ll be more than happy to chat.

 

The WIKI

 

The WIKI is home to our “how-to” guides. These guides are written by Yes Crowd members and offer step-by-step help with Optus products and services. If you’d like to submit your own WIKI article, you can do so by clicking the yellow ‘Submit a WIKI Article’ button. You can also submit requests to update or review existing WIKI articles if you think they could be improved.

 

You might also have some questions about Yes Crowd so we've done our best to answer the most common ones below:

 

Why should I ask a question on Yes Crowd?

 

Yes Crowd is a community full of other Optus customers so chances are your question has already been asked by another customer or we’ll have a blog post with answers and information for you. Of course, we know that sometimes you’ll have a particularly tricky issue. If so, Yes Crowd is the best place to ask your question, because our members will do their best to help you out. If they can’t answer your question that’s when one of the Yes Crowd team will step in and help.

 

Badges & Rankings

 

When you contribute to the community, by asking a question or commenting on a blog, you can earn badges and climb the ranks; that way the whole Yes Crowd community can see how you've helped when they visit your profile.

 

What’s a Yes Crowd Champion?

 

You might have noticed that we talked about “Crowd Champions” earlier on but wondered who they are and what they do on Yes Crowd. Yes Crowd Champions are members of the public who are hand-picked by the Yes Crowd team. We recognise that they have lots of knowledge and advice to offer fellow customers and they give up their time to give help and support to other Yes Crowd community members.

 

Crowd Champions offer help and assistance, but it’s important to remember that they’re not Optus employees. If a Crowd Champion hasn’t been able to solve your problem, one of the official Yes Crowd team will step in.  

 

Does anyone from Optus work on Yes Crowd?

 

Yes – we have a dedicated team who are employed by Optus and know all about our products and services. If you ask a question in the forum and fellow Yes Crowd members or Crowd Champions can’t answer it, one of the Optus team will assist.

 

Meet the Yes Crowd team:
 

@Felicity_YC - Community Manager

@Ray_YC - Community All-rounder

@LucyS - Blog Writer

@AlistarS- Blog Writer

@Megan_YC - Community All-rounder

 

And our Community superstars who are your go-to guys for any questions other Yes Crowd members can't answer:

 

@Dan_C 

@Toomey 

@Shauna 

 

What’s a private message and how do I send one?

 

If we need to investigate an issue, sometimes one of the Yes Crowd team will ask you to private message (PM) us with more details (i.e. your service number) so we can look into things. Private messages are exactly that – private – so only you and the recipient will see the message. You can private message anyone on Yes Crowd so it’s a great way to interact with other community members as well as providing info to the official Yes Crowd team. To find out more about what a private message is and how to send one, just head here.

 

How can I thank someone who has helped me on Yes Crowd?

 

If you ask a question on Yes Crowd and someone responds or helps to answer it, you can thank them by giving them a ‘Kudos’ and marking their answer as an Accepted Solution if the problem was resolved.

 

Kudos

 

Kudos are our way of recognising the contribution of a fellow community member, similar to ‘likes’ on Facebook. Giving Kudos can be used to let people know you agree with their opinion, they’ve provided useful information or just deserve a pat on the back.

 

Accepted Solution

 

If someone helps you by answering your question or solving your problem in a Yes Crowd thread, you should also mark their answer as an Accepted Solution. By doing this, other users who come across the thread can go straight to the Accepted Solution for the answer instead of reading all the replies if they wish. Accepting a solution is a way to pay it forward to the next person experiencing something tricky.

 

You can read more about Kudos and Accepted Solutions here.

 

Are there any rules to follow?

 

We’re not a strict bunch, promise, but we do have a set of guidelines for our members to follow so that everyone has a great experience in our community. 

 

And that’s it! 

 

If you have any questions about Yes Crowd, go ahead and leave a comment for us below.