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How to improve your internet experience at home

Online Community Manager
Online Community Manager
0 1 30.4K



There are a few things that can affect the speed and quality of your internet experience at home. Below you’ll find a list of the main factors as well as our tips and advice on how you can improve your connection.





Connect Direct to Modem


If you’re watching entertainment at home on your TV, you might be using a Yes TV by Fetch Mighty or Mini set-top box, Apple TV or your Smart TV. Whatever device you’re using, you’ll have the best experience if you use an Ethernet cable to connect the modem/router to your device.


Recommended for best results:


  • Connect your set-top box to the modem with an Ethernet cable
  • Use port “1” or “2” on your modem



Use a Power Line Adaptor


Internet speeds can also be affected by poor electrical wiring in the home. To fix this issue, ensure the Power Line Adaptor is plugged into a power socket and NOT a power board.


To learn more about Power Line Adaptors click here



Using Wifi


 Your WIFI connection can be weakened if you are too far away from your modem/router. If you’re experiencing a poor WIFI connection, try moving closer to the modem/router as floors, walls and line of sight can all impact your internet experience.


Likewise, if you’re streaming entertainment through your set-top box to your TV, make sure your WIFI modem and set-top box are in close proximity. The further away they are from each other, the slower your internet speed will be.


A WIFI Extender can be used if your set-top box is too far away from your modem. 


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Reduce the Number of devices using the Internet


If there are lots of people using the internet in your neighbourhood at the same time, your internet at home can be impacted. Typically busy periods include: when the kids get home from school, when you’re on the way home from work and/or after dinner.


You might also experience slower internet speeds if multiple people in your household are using the internet at the same time.


Please note that during busy times we prioritise some content over others, so important things like Voice Over Internet Protocol (VoIP) voice calls come first – akin to a bus lane on the freeway.


For more information on what factors can affect your internet speed, click on one of the specific technologies below:






  • Cable networks work by grouping customers into areas known as “nodes” – customers within these nodes share one pipe for all their internet data
  • Cable customers may experience slower speeds in peak times
  • If your home is cabled and your device is on a different floor or in a different room, use an Ethernet cable between your device and the cable outlet
  • To access the top end premium internet speed, you’ll need to have our latest modem DOCSIS v3.0
  • Also, you do require our latest fancy modem to be able to access the top end premium speed.
  • For More information on Cable Speed Packs click here






NBN Fibre to the Premise

  • With fibre, distance from an exchange is not important like in ADSL and customers are not grouped into nodes like cable networks.


NBN Fibre to the Node/Basement

  • Speeds may vary due to outside factors such as temperature, weather and distance from node.
  • With fibre connection all the way up to a street corner or basement of a building this reduces the effect extreme heat or rain has on your Internet connection.
  • These technologies still use copper for the last few meters to connect your home or business, but usually provide more reliable speeds than ADSL2+ broadband.


NBN Fixed Wireless

  • The NBN Fixed Wireless network works a little like mobile broadband but helps to deliver a more stable service.
  • NBN Fixed Wireless is built to service a predictable number of users, who are not changing location. With mobile broadband, the number & location of users connecting is unpredictable, which can sometimes result in slower connections from time to time.
  • NBN Fixed Wireless can be affected by extreme weather conditions like heavy rain which can reduce the broadband signal strength received by your home.







  • Download speeds can get much slower the further you live from an exchange
  • The age and quality of the copper running to your premises can also affect speed




Home Wireless Broadband

  • The speed of your Home Wireless Broadband will depend on a number of factors including internet congestion (lots of people using the internet at once), location, local network conditions, hardware, software and general internet traffic
  • The Home Wireless Broadband service uses our 4G network, however it is designed to be used in the home therefore it’s data speeds are different to mobile and mobile broadband speeds on the 4G network
  • In metropolitan areas where there is 2300MHz coverage at your nominated address, download and upload speeds of up to 12/1Mbps are available. If 2300 MHz coverage is not available at your nominated address, download and upload speeds of up to 5/1 Mbps are available





If you have any questions or need some help, simply ask your question below.

1 Comment
Occasional Visitor
Occasional Visitor

I was having problems with loading emails using the Optus web mail app (Windows 10). Sometimes in excess of 60 seconds after I signed in. If I wrote an email, the lag time to send it was about the same.


I use GMAIL for an association emails, to write an email and insert the contacts into the address line was excessive too. Many times it was in excess of 3 or 4 minutes just to compose a GMAIL email. There has been a big improvement using GMAIL, too.  Now it is a very short time factor.


The paragraph about the power line adaptor gave me an idea to remove my surge protector and expansion board. I plugged the router and modem power supplies directly into the wall socket, and since then no problems. Within a second or two, the emails are displayed. I tested it several times during the day and the emails load in a flash.


We have a smart TV and there seems to be a big improvment in loading the EPG.


So I suggest that if you are having problems with delays, remove the surge protector and power board.