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How to Redeem Your Bonus Huawei Mate20 Pro FreeBuds and Huawei Wireless Charger

Online Community Manager
Online Community Manager
3 7 2,304

We have no doubt that you’re looking forward to receiving your new Huawei Mate20 Pro handset – and what better complement to your amazing new smartphone than with the bonus Huawei FreeBuds and Wireless Charger.


Customers that pre-ordered a Huawei Mate20 Pro between 17th October 2018 and 31st October 2018 from participating Optus stores are eligible to redeem their bonus Huawei Freebuds and Wireless Charger from Huawei.  Huawei has recently extended the offer eligibility for purchases until 9th November 2018.  

If you’re wondering how to claim your gifts, just follow these simple steps:


  1. Purchase the Huawei Mate20 Pro between 17th October and 9th November 2018 from Optus (or another participating retailer);

  2. Go to Huawei’s promotions page at and complete the online claim form between 14 to 30 days from the date of your qualifying purchase, with the day of purchase date counting as day one. Make sure you have your purchase receipt and information handy;

  3. After submitting your claim, you’ll receive an email either confirming your redemption or rejecting it with an explanation why;

  4. Upon successful validation of your claim, expect to receive your gift within 10 working days via recorded delivery. If you want to track your claim, use the claim ID supplied to you by Huawei.


If you have any questions, please contact Huawei. You can also leave a comment below Smiley Very Happy

New Contributor Jight
New Contributor

I recontracted and on my delivery bote I can't see any receipt number... I don't know what to use.

Moderator Tris

Hey @Jight, can you send me a PM with your full name, number, DOB and a contact email address please? I'll send your proof of purchase from my end - Tris

Occasional Contributor whiteythomson
Occasional Contributor

Hi, I had my phone delivered today and have the delivery note as proof of receipt but I'm not sure what/where the receipt number is to provide for this offer. Could someone help me out please?

Moderator Tris

I've looked into this a bit further guys, I think the order number can be used as the reference number in this case. You'll also need to attach a screen shot of the proof of purchase in the form, so should be fine 🙂 Give me a shout if you have problems 

New Member Astrohawke
New Member

How come Optus isn't an option in the "select retail store" field?

New Member har76old
New Member



I recontracted also. Could I send you my details to get the details required to redeem.





Blog Author

Hey @har76old - as Tris mentioned, all you'll need to redeem is your order number (to be used as the reference number) and to attach a screenshot for the proof of purchase 🙂 Were there any other details that you needed us to confirm for you?