Whether you’ve just received your new Fetch box, or you’re a Fetch veteran, chances are you have some questions. From managing your Fetch account online to troubleshooting, here’s what you need to know.
The first step to setting up your Fetch STB is connecting to the internet. Here are the ways you can connect your STB to the internet.
Both the Fetch Mighty and Mini are Wi-Fi enabled. Fetch is also compatible with AC Wi-Fi for even faster connectivity.
Your Wi-Fi modem isn’t close to your Fetch box and you have reliable Wi-Fi connectivity in the room where you’ve set up your Fetch box.
Running an ethernet cable from your modem to your Fetch box is the most reliable connection method.
Use this option if your modem is set up close to your TV. Remember, you’ll need a minimum broadband connection speed of 3-4Mbps (SD stream). If your Wi-Fi speeds aren’t quite up to par, you should notice a difference over Ethernet
To put it simply, Power Line Adapters convert your existing electrical outlets into ethernet. Power Line Adapters do away with the need for messy cabling and offer a considerably more stable connection than Wi-Fi.
Power Line Adapters are super handy if your modem isn’t set up close to your TV. If you’re after an experience closer to that of a hardwired Ethernet connection, Power Line Adapters are your best bet.
You can purchase a single or twin pair of powerline adaptors online via your My Account. Download speeds and WiFi performance in your home can be affected by your equipment and local area network performance, settings, hardware, software, internet activity, the location of the content you’re accessing and network capacity.
A WiFi connection may not be as fast or reliable as a wired device, and in some instances PLA devices may be required instead of WiFi to effectively deliver the service.
You can purchase a single or twin pair of powerline adaptors online via your My Account. Powerline adapters are not included in the Fetch Mighty or Mini packaging we send you.
Are you being prompted for an activation code? Find your Fetch activation code online by logging into your My Account.
Note - for customers with account numbers that begin with the number 6, please contact our team on Live Chat.
Before you get started with setting up your new Fetch box, you’ll first need to register it via your My Account.
Subscribe to a premium channel pack(s) via the Fetch subscriptions menu.
Note : If you have an Optus broadband plan that came with one Fetch premium Channel Pack included and you didn’t select it at point of sale but you’re receiving a subscribe prompt.
Subscribe to one of the following channel packs: Vibe, Variety, Knowledge or Kids by following the instructions above as the cost of 1 of these Channel Packs is built into your broadband bundle that includes Fetch.
Multiroom is a nifty feature that allows you to connect up to three Fetch boxes on one account in your home. That means you can share channel pack subscriptions, movie/TV show purchases and recordings across all your Fetch boxes (Gen 2, Mini and Mighty).
You can upgrade your Fetch Mini or Gen 2 to a Fetch Mighty at any time. To organise an upgrade, reach out to us on Live Chat and we’ll pop through your order. There are a couple of things you’ll need to remember:
For customers with an existing Fetch device, if you re-contract to the Optus Ultra Entertainment or Optus Reach Entertainment you can upgrade to a Mighty – a $99.00 charge will apply. We’ll also allow you to upgrade without recontracting by paying a $99.00 fee.
You’ll need to return your current Fetch box to us, we’ll send out a pre-paid return kit along with your new Fetch box. Not returning your old Fetch box to us may result in a non-return fee.
Any recordings saved to your existing Fetch box will not be available on your upgraded Fetch box. You’ll still be able to access all the content you’ve purchased from the Fetch Movie and TV Stores.
If I sign up to a plan that includes a Fetch Mini, can I upgrade to Mighty?
If you sign up to the Optus Ultra Entertainment plan (available on Optus DSL Direct, Cable & NBN), or Optus Reach Ultra Entertainment plan (available on Optus DSL) , That’ll come to a total monthly cost of $95.00, or $85.00 when bundled with an eligible mobile plan).
Lost or need to replace a faulty Fetch Remote control? No sweat, message an expert and we’ll arrange for a new remotes control to be sent out to your preferred address. A new remote can be purchased for $14.95 + a $15.50 delivery fee. Upfront payment isn’t necessary as we’ll simply add the charge to your next bill.
If for whatever reason you need to cancel or return your Fetch set top box, contact us over Live Chat. It’s important to remember that if you decide to leave Optus or cancel your plan, you will need to return your Fetch set top box.
To make things easier, we’ll send out a prepaid return satchel. We’ll also send your instructions, so you know how to return your Fetch set top box. If we don’t receive your Fetch STB within 30 days of having cancelled your service; a non-return fee may apply.
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