Our thoughts go out to everyone affected by the terrible events that have taken place at the Ariana Grande concert in Manchester, UK. In light of this tragedy, Optus will provide free standard calls to the UK for our customers between 24 May – 28 May.
Post-paid and fixed (landline) customers
From 12:01am AEST on 24 May 2017 until midnight AEST on 28 May 2017, Optus consumer post-paid and fixed customers will receive free standard voice calls to the United Kingdom. ‘Standard calls’ includes calls to both landlines and mobile numbers. Calls made to the UK during this time will not be charged on your next bill.
Pre-paid mobile customers
From 7.00am AEST AEST on 24 May until midnight AEST on 28 May 2017, Optus pre-paid customers will receive zero-rated standard voice calls to the United Kingdom. ‘Standard calls’ includes calls to both landlines and mobile numbers.
Please be aware that a high volume of incoming calls to the telecommunications network around Manchester may have an impact on whether calls can get through. You might experience busy tones, recorded voice announcements or the calls might go straight to voicemail during busy periods.