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Fetch Free-to-Air Troubleshooting Steps

Online Community Manager
Online Community Manager
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If you’re experiencing issues watching free-to-air TV via your Fetch Mighty set-top box, these troubleshooting steps are here to help.

Why am I unable to watch Free-to-Air TV on my Fetch Mighty set-top box?

The primary reason this may be happening is because the free-to-air signal in your area could be weak. This may not be noticeable when plugging your aerial directly into your TV as this sends the signal to a single TV tuner. Unlike the standard TV with one TV tuner, the Fetch Mighty set-top box has four tuners, this is what allows you to record multiple channels at once. Therefore, breaking up what may already be a poor signal across multiple tuners, may result in some pixelation or channels not being found when performing a channel scan.

How can I fix this?

It’s best to consult a professional TV/aerial Technician for any free-to-air reception issues. They may perform a series of checks to assess:

  • The quality of the signal strength in your area
  • Whether your antenna is pointing the right direction
  • If you require a signal booster
  • Whether all your components are correctly installed

A common outcome of a technician visit is that a signal booster or masthead amplifier is installed.

What is a masthead amplifier?

When there is poor free-to-air signal in an area, a signal booster (aka a masthead amplifier) is often installed in homes to boost the signal so that your house can receive a full free-to-air TV signal. This equipment introduces power through your home’s TV cabling to help boost the free-to-air signal.

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Can a masthead amplifier cause interference with my TV devices?

In some cases, the power that the masthead amplifier is injecting interferes with your TV devices.

When installed correctly, the masthead amplifier is located up in the roof, as close as possible to the antennae. The power injector (which powers the amplifier) should also be in the roof as close to the amplifier as possible. However, in some instances, the power injector is installed into one of the TV aerial sockets inside your house and this is when the power may interfere with some TV devices.


What can I do and fix interference with my TV devices?

There are a few options available that can resolve this issue:

Option 1

Correct the configuration of the masthead amplifier and power injector. If you have located the power injector in one of the aerial sockets in your home and you are having issues with your TV devices, you can move the injector to the aerial socket which your TV device is plugged into. If you’re unsure of how to configure this equipment, we recommended seeking professional assistance from a TV technician.

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Option 2

If you have another device, (e.g. DVD/Blu-ray player or TV) with ANT-IN and ANT-OUT (or RF-IN and RF-OUT) ports, it can be used to resolve this issue by doing the following:

1. Connect an aerial cable to the aerial socket on the wall
2. Plug the other end of the aerial cable into the ANT-IN or RF-IN port of your device (e.g. DVD/Blu-ray player)
3. Connect a second aerial cable into the ANT-OUT or RF-OUT port of that device
4. Plug the other end of the second aerial cable into the ANT-IN or RF-IN port on your Fetch box


Option 3

If you cannot locate the power injector, you can purchase a 2-way non-power pass splitter. This helps to block the power that the injector is introducing into the cable system from interfering with your TV devices. The can be easily purchased through your local electronics store or can be purchased online.

NOTE: If you would like to try using a splitter to resolve your issue, you’ll need to purchase the below components to attach to your Fetch Mighty set-top box:

  • 2 x Aerial cables
  • 1 x Two Way TV Splitter with Power Pass with F Connectors
  • 2 x F-59 Plug to Female PAL TV Socket adapters


How to set up a splitter:


Option 4

If none of the above solutions have resolved your issue, we recommend you consult with your local TV technician and arrange a visit to diagnose and determine an appropriate solution based on your specific TV set up.

Please comment below if you have any questions Smiley Happy



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