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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.

Exciting changes to My Optus Community

Online Community Manager
Online Community Manager
13 17 27.5K

Yes Crowd banner.png


Our site is your first port of call if you need help and support with Optus products and services or you want to find the latest Optus news and announcements. You can ask and answer questions in our forum, read our latest lifestyle posts and even post your own WIKI (how-to) guides.


We’ve come a long way over the past year and our growing community continues to evolve every day. To celebrate this evolution, we’ve made some exciting changes to our site that will make it even easier for you to find the support you’re looking for.


New nameOptus Yes Crowd Badges2.png

We’re thrilled to announce that My Optus Community is now known as Yes Crowd. Our new name reflects our fresh approach to customer support and commitment to driving topical conversations.


New look and feel

With our new name, comes a bespoke look and feel that brings you a clean, uncluttered and fully-responsive user experience.


Simpler navigation

Content is easier to find with simpler navigation, allowing you to find exactly what you’re looking for, fast.


New avatars and badges

Choose from a range of exciting new avatars and earn new badges by answering questions and helping fellow community members in the forum or posting your own WIKI guides.


Got feedback?

We’re delighted with our new site but we want to know what you think too. If you have any feedback, tell us in the comments below.




Yes Crowd Team

Crowd Champion MiCCAS
Crowd Champion

Looks awesome - nice work team!

New Contributor Toni
New Contributor

Looks amazing. So clean and fresh. Well done.



Respected Contributor
Respected Contributor

Wow, amazing!Heart

RetiredModerator LucyS

Love it! Heart

Member gracem

I have just received email notification of a new message from an Optus moderator in a pre-existing Private Message thread. However, with the update of Optus Community to Yes Crowd I have searched hard but cannot find any navigation link to my Private Messages and have not been able to read the message.  Please help.

Forums Community Manager

@gracem Sorry for the confusion. When you're logged in, at the very top of the page in the header, you should see your screen name with a small person icon to the right of it. Clicking on that will display a drop down menu which includes the ability to access your private messages. 


Frequent Contributor
Frequent Contributor
All looks very nice,....BUT...! I go into the broadband / NBN pages to look for some particular information and every page is the same as the first page. Is the 2200 odd listed figures just there for show,? are there just that many words? why have 24 pages of the same stuff or is this a glitch in the new system...??
Contributor BenF

Looks like there is a problem with the paginatio and it's not unique to the NBN board -  thanks for bringing it to our attention @Jiefu 

Esteemed Contributor
Esteemed Contributor

Hmm with so many new badges I might have to roll up my other sleeve. Smiley LOL

Occasional Contributor Britespark
Occasional Contributor

Looks slick and a real improvement, but not real easy to navigate on a small screen / phone. Noted a few small issues: like @gracem the link from an email to the forum didn't land me in the email...confusing and you might get used to it, maybe! Also entering the username in this email resulted in a pop-up that's mostly off-screen, and didn't return the name in the search results.  Also can't screen tap to move the cursor in this box, need to press n hold. IPhone5 on latest iOS. 

Frequent Contributor
Frequent Contributor

So if I want to look at all the messages I have ever posted, how do I do this in the new layout? (EG I may want to review/add to one of my previous threads without remembering the exact keywords/subject used). In the old format, I could just click on my user-id on the home screen after log-in.

Contributor BenF

Hey @Tuzzaman, I think what you're after is to just click your username from the top right ->settings , then in the 'Latest Posts' section, click the 'View All'  button.

Frequent Contributor
Frequent Contributor

Do you mean "My Settings / Subscriptions & Notifications / My Subscriptions" .


I can't see a Latest Posts section under My Settings.


This is really obscure to previous design. Suggestion....why not just have a "My Posts" in the drop down list under your user name at the top right?

Contributor BenF

Sorry, my instructions were for desktop. Ogre just had a look on mobile and out it seems that it's different. From the hamburger menu in top left, click your username and then 'profile' and you'll see the latest post section.

Frequent Contributor
Frequent Contributor

OK, I am actually using the desktop version, but I have just found out that my Latest Posts are under Profile, (not Settings) as per your reply.


Occasional Visitor Rossc12345
Occasional Visitor

I have a samsung s4 ..... how long before we get the NEW [by the time we get it it will be OLD]

marsmellow 6 OS?

New Contributor rollerrocker
New Contributor

It may look pretty to some people but I rather be color blind if I do not finish this message soon.


I still have issues all over the board and it is a bugger to get any help without spending hours of my time being insulted with a "choose your own adventure for more information at every click" type set up you have.


Why does my name have to be all IN BIG BLOCK CAPITAL LETTERS ?? 

DOES IT ????



About the Author
Hi I’m Lucy, Yes Crowd's Content Editor - I write and manage most of the articles that you see on the blog. On a personal note, I’m a self-confessed Instagram addict who loves to take photos, drink tea and watch trash TV.