AN UPDATE ABOUT OPTUS HOME ZONE - 01 APRIL 2016
Last month we advised Home Zone customers that this service would close at the end of March.
While Optus understands that some customers are disappointed by this decision, we thought it was important to provide some more information about why the Home Zone service has ceased.
Our current technology platform that supports Home Zone is reaching its end of life, which means things like software updates, technology developments or even spare parts will no longer be available.
While Optus no longer supports Home Zone services and cannot guarantee service availability and reliability, some customers may be able to use their device intermittently in the short term, but will be unable to do so beyond April.
We apologise for any inconvenience, and are happy to discuss with customers specific options to ensure they are able to stay connected.
Corporate, Enterprise and Government customers contact us here
CLOSURE OF HOME ZONE
Our Optus 3G Home Zone product has been improving customers’ mobile in building experience for some time now, but some important changes are about to happen to this service that you need to be aware of.
From 31 March, 2016 our Optus 3G Home Zone service will no longer be available.
This is due to technology rapidly changing and our ongoing Mobile Network investment.
We have been working hard to improve the mobile experience and have developed a new app that will deliver the benefits of Home Zone, with increased flexibility and ease of use.
WHAT DOES IT MEAN FOR ME?
If you are currently using the Home Zone device, it will stop working on the 31 March 2016.
As a replacement, Optus has developed a new service called WiFi Talk and it is currently available to Optus customers who have compatible handsets, which are iPhones running iOS version 7.0 or above, or Android handsets with version 4.0 or above.
So if you still find yourself with limited indoor mobile coverage, as long as you have WiFi available*, WiFi Talk will keep you connected with no mobile signal necessary!
Any other people that connect to your Optus 3G Home Zone will also need to download WiFi Talk, so make sure you tell them in advance.
WHAT IS WIFI TALK?
WiFi Talk is an app from Optus that lets you make and receive calls and texts using your Optus mobile number over a WiFi connection.
You can use WiFi Talk to call and text when you’re at home, in the office, or out and about in places where you can access WiFi*
The calls you make and text messages you send using WiFi Talk will be charged to your mobile bill with the same inclusions and rates as your normal mobile rate plan.
* subject to WiFi availability in the building/area, and firewall settings for that WiFi connection.
HOW DO I GET WIFI TALK?
HOW DOES WIFI TALK WORK?
Download the app - Visit the App Store or Google Play and download the app. You’ll need an iPhone running iOS version 7.0 or above, or Android handset with version 4.0 or above
Just add WiFi - WiFi Talk uses WiFi to connect your call. Just add your WiFi network – When the handset is in idle/standby mode (open and running in the background) and does not receive or make any calls it uses approximately 80kB per hour. When the app is making or receiving a call WiFi Talk can use approximately 300kB per minute.
Talk and Text like normal - Use WiFi Talk to make and receive calls and texts using your Optus mobile number when you’re connected to WiFi. The person you’re calling or texting does not need WiFi Talk and won’t even know you are using it, and they can call and text you on your mobile number as they normally would.
No Additional Fees - The WiFi Talk app is free to download. The calls you make and text messages you send using WiFi Talk will be charged to your mobile bill with the same inclusions and rates as your normal mobile rate plan.
For more information about WiFi Talk check out the FAQ’s here.
WHAT IF I DON’T HAVE A COMPATIBLE HANDSET?
If you currently do not have a compatible iPhone or Android handset, you could be eligible to upgrade to a compatible handset, just choose your service below to find out the details on how to upgrade.
If you're an Optus Business customer and are interested in a compatible mobile device, contact your account manager.
If you are not able to, or do not want to upgrade your handset at this time and wish to discuss your account with us, please contact us on 133 937
WHAT DO I DO WITH MY HOME ZONE?
We request that you please dispose of your Home Zone as you would any other small electrical appliance. Many councils hold e-waste collections, so contact yours about their collections and other preferred disposal methods.
We do not need you to return the device back to us.
Simply comment and ask the community below.
Our friendly team is here to help.
Corporate, enterprise and Government customers contact us here
The Fair Go policy applies to your use of the app. WiFi Talk is free to download for Optus mobile customers. Some functions in the app may use data when roaming. You will be charged your usual mobile plan rates for making calls or sending texts whether over the mobile network or over WiFi Talk. To use the service, you will need to have a valid Optus mobile phone number and access to a WiFi connection. Some public and corporate WiFi connections may have specific firewalls and settings that might mean WiFi Talk won’t work. We cannot guarantee each specific WiFi connection will allow access to the app. Emergency calls are supported via WiFi Talk if there is no mobile network available however we recommend that you use your normal phone service in an emergency to provide a more accurate location to the emergency services. WiFi Talk has features that measure your network experience including signal strength and network speed. You can switch this setting off via the settings/options menu. Full terms and conditions are available in the App
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