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Closure of Home Zone

Online Community Manager
Online Community Manager
6 361 53K

AN UPDATE ABOUT OPTUS HOME ZONE - 01 APRIL 2016

 

Last month we advised Home Zone customers that this service would close at the end of March.

 

While Optus understands that some customers are disappointed by this decision, we thought it was important to provide some more information about why the Home Zone service has ceased.

 

Our current technology platform that supports Home Zone is reaching its end of life, which means things like software updates, technology developments or even spare parts will no longer be available.

 

While Optus no longer supports Home Zone services and cannot guarantee service availability and reliability, some customers may be able to use their device intermittently in the short term, but will be unable to do so beyond April.

 

We apologise for any inconvenience, and are happy to discuss with customers specific options to ensure they are able to stay connected. 

 

If you have a Postpaid Mobile call us on 133 937 or 133 343 for small business customers (8am - 7pm Monday to Friday and 9am - 5pm Saturday AEDST).

Corporate, Enterprise and Government customers contact us here

 

 

-----------------------------------------------------------------------------------------------------------------------------------------------

 

CLOSURE OF HOME ZONE

 

Our Optus 3G Home Zone product has been improving customers’ mobile in building experience for some time now, but some important changes are about to happen to this service that you need to be aware of.

 

From 31 March, 2016 our Optus 3G Home Zone service will no longer be available. 

 

This is due to technology rapidly changing and our ongoing Mobile Network investment.

 

We have been working hard to improve the mobile experience and have developed a new app that will deliver the benefits of Home Zone, with increased flexibility and ease of use.  

 

WHAT DOES IT MEAN FOR ME?

 

If you are currently using the Home Zone device, it will stop working on the 31 March 2016.

 

As a replacement, Optus has developed a new service called WiFi Talk and it is currently available to Optus customers who have compatible handsets, which are iPhones running iOS version 7.0 or above, or Android handsets with version 4.0 or above.

 

So if you still find yourself with limited indoor mobile coverage, as long as you have WiFi available*, WiFi Talk will keep you connected with no mobile signal necessary!

 

Any other people that connect to your Optus 3G Home Zone will also need to download WiFi Talk, so make sure you tell them in advance.

 

WHAT IS WIFI TALK?

 

WiFi Talk is an app from Optus that lets you make and receive calls and texts using your Optus mobile number over a WiFi connection.

 

You can use WiFi Talk to call and text when you’re at home, in the office, or out and about in places where you can access WiFi*

 

The calls you make and text messages you send using WiFi Talk will be charged to your mobile bill with the same inclusions and rates as your normal mobile rate plan.

 

 

 

 

* subject to WiFi availability in the building/area, and firewall settings for that WiFi connection.

 

HOW DO I GET WIFI TALK?

 

WIFI Talk is available to Optus customers through the App Store and Google Play

 

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HOW DOES WIFI TALK WORK?

 

Download the app - Visit the App Store or Google Play and download the app. You’ll need an iPhone running iOS version 7.0 or above, or Android handset with version 4.0 or above

 

Just add WiFi - WiFi Talk uses WiFi to connect your call. Just add your WiFi network – When the handset is in idle/standby mode (open and running in the background) and does not receive or make any calls it uses approximately 80kB per hour. When the app is making or receiving a call WiFi Talk can use approximately 300kB per minute.

 

Talk and Text like normal - Use WiFi Talk to make and receive calls and texts using your Optus mobile number when you’re connected to WiFi. The person you’re calling or texting does not need WiFi Talk and won’t even know you are using it, and they can call and text you on your mobile number as they normally would.

 

No Additional Fees - The WiFi Talk app is free to download. The calls you make and text messages you send using WiFi Talk will be charged to your mobile bill with the same inclusions and rates as your normal mobile rate plan.

For more information about WiFi Talk check out the FAQ’s here.

 

WHAT IF I DON’T HAVE A COMPATIBLE HANDSET?

 

If you currently do not have a compatible iPhone or Android handset, you could be eligible to upgrade to a compatible handset, just choose your service below to find out the details on how to upgrade.

 

If you're an Optus Business customer and are interested in a compatible mobile device, contact your account manager.

 

If you are not able to, or do not want to upgrade your handset at this time and wish to discuss your account with us, please contact us on 133 937

 

WHAT DO I DO WITH MY HOME ZONE?

 

We request that you please dispose of your Home Zone as you would any other small electrical appliance. Many councils hold e-waste collections, so contact yours about their collections and other preferred disposal methods.

We do not need you to return the device back to us.

 

NEED HELP?

 

Simply comment and ask the community below.

 

Our friendly team is here to help.

If you have a Postpaid mobile call us on 133 937 or 133 343 for small business customers (8am –7pm Monday to Friday and 9am – 5pm Saturday AEDST).

 

Corporate, enterprise and Government customers contact us here

 

 

NITTY GRITTY

The Fair Go policy applies to your use of the app. WiFi Talk is free to download for Optus mobile customers. Some functions in the app may use data when roaming. You will be charged your usual mobile plan rates for making calls or sending texts whether over the mobile network or over WiFi Talk. To use the service, you will need to have a valid Optus mobile phone number and access to a WiFi connection. Some public and corporate WiFi connections may have specific firewalls and settings that might mean WiFi Talk won’t work. We cannot guarantee each specific WiFi connection will allow access to the app. Emergency calls are supported via WiFi Talk if there is no mobile network available however we recommend that you use your normal phone service in an emergency to provide a more accurate location to the emergency services. WiFi Talk has features that measure your network experience including signal strength and network speed. You can switch this setting off via the settings/options menu. Full terms and conditions are available in the App

 

361 Comments
New Contributor tapmemp
New Contributor

I believe Optus is ignoring the needs of small business in this poorly orchestrated move to close a valuable business tool. If an app was the solution to coverage problems, we would all use Skype, which provides not only local coverage and SMS but international coverage at competitive rates. But like WiFi Talk, Skype has its limitations and foibles. How many people are using Skype when their coverage is poor?

A purpose designed and built system such as Home Zone is always going to perform better than an app which relies on the host smartphone to function as the designer intends. One only has to compare similar function iOS and Android apps to realise how differently the final outcome can be. Apps perform differently between hardware configurations, too.

Find an alternative, Optus!

Occasional Visitor harveyk
Occasional Visitor
I noticed my homezone stopped working over the past week and by accident discovered the discontinuation and change to Wifi Talk. Not happy about the change and even less happy after several hours trying to get 2 phones and an iPad to work at my home. THEY DON'T. No SMS (failed to send) no phone (one bar) terrible audio quality. Even if Wifi Talk did work - AND IT DOES NOT - I'm am totally unimpressed with the idea of managing an additional login to Wifi Talk, paying extra charges and reducing my battery life. I still haven't worked out how to hookup my iPad but that doesn't matter BECAUSE THE QUALITY AND FUNCTIONALITY OF THE SERVICE IS UNACCEPTABLE. IT'S TOTALLY UNACCEPTABLE to be 5 minutes from the heart of the Chatswood Business Centre and have no mobile reception. IT'S TOTALLY UNACCEPTABLE to be offered a crippled second rate service in the place of the HomeZone service that operates perfectly. I want HomeZone back NOW! Or I want another service provider.
Frequent Visitor Greggles
Frequent Visitor

@Shae Your feedback about the issues is interesting but useless.

You have stated that your developers have been working on resolving the Wifi Talk app issues for 6 months - I work in the IT industry and if our developers took that long to fix issues as bad as these then they would be sacked and the project would be fully revised.

You make reference to VoLTE however according to press reports Optus wont be ready to roll this out until next year -

http://www.cnet.com/au/news/voice-over-lte-volte-australia-telstra-optus-vodafone/

Optus is totally ignoring it's loyal customers - it's time to admit that Optus have stuffed up and roll back the decision to turn off Home Zone until a properly functioning solution is available.

 

Visitor off_to_telstra
Visitor

1. Consult your CUSTOMERS

 

2. Consider your CUSTOMERS

 

3. Give a reasonable/usable replacement when changing something.

 

4. Don't fix it if it ain't broke.

 

5. (It's now broke)

 

6. I'm off to telstra. It sucks, but its the only sane way forward. I've seen the feedback on here regarding the app (thanks peeps) and not putting myself through it.

 

7. You guys suck. Home Zone was such a good thing for people in the sticks... and in the burbs... and the city. Well, anywhere your black spots are.

I recieved my "Homezone dear John letter today" and Initially for me with a Windows phone I thought :-

 

no homezone = go to Telstra

 

But having read above posts even with an Iphone or Android phone for me:-

no homezone = go to Telstra

 

Member gracem
Member

I am trying to get a question about the app resolved. Though I wish you would retain Homezone, this could be a positive. Please answer, Optus:

 

When overseas and on a WiFi network can we call/text Australia and be treated as if we were in Australia for billing purposes. Does the WiFi app take out the international roaming factor and treat us when on a WiFi network and using WiFi Talk as if we are in Australia?

 

This will save me money on calls/SMSs back to Australia from overseas that I now make using Skype calling/SMS, as with my Unlimited plan my Optus calls/SMSs are effectively free when in Australia.

Frequent Visitor thegregsons_1
Frequent Visitor

It is very clear that the app is in beta form Optus by reading comments from this forum.

The Telecomunications Industry Ombudsman should be very interested in how Optus is treating its customers with utter contempt.

I live in an eastern suburb of Melbourne and in the 21st century need home zone.  Cannot believe that Optus is ignoring such crappy coverage, had it rectified by home zone and is now sabotaging its own business.

Visitor cpope001
Visitor

It takes time and effort to complain to try to rectify this. It's much quicker to vote with your dollars and go to Telstra! Running a small business I can't afford the potential lost sales to stay and fight.

Frequent Visitor Mike_Telstra
Frequent Visitor

Think we should all raise a compliant with the Tele Comm Ombudsman - I think this is the only way that Optus will wake up to their foolishness.

Heres the link https://www.tio.com.au/making-a-complaint

 

 

Visitor chrisf
Visitor

@Shae thanks for at least replying,

The reasons you state for the urgent turning off of the Home Zone simply dont make sense.

1. "the 3G/4G cross over issue". Why would Optus turn off a system because of an issue as you state "only a small segment of customers" are experiencing? Would would you simpl

2. "VOLTE rollout" - So to be clear, you are turning off a system today effecting many of your customers, due to a potenital issue with systemthat you havent even commeced rollout yet?

 

As a constructive suggestion, why don't you do like many of your competitors would do, and put Home Zone into the "end of support" bucket, rather than turn it off entirely.

 

That way, existing users can continue to use it until such time that your "upgrades" to our network create an  actual conflict with its function.

 

 

 

New Contributor moomad78
New Contributor

Unless you used their Internet optus made nothing from data usage with homezone. With this app it doesn't matter what wifi you use it is all charged to your mobile data. It's the $$$$

Member Mekon
Member
If it is only money moonmad 78 I am surprised they don't levy a charge for Homezone, ie we pay because they can't deliver decent coverage even in big cities. Anyway I have lodged a complaint with the Telecommunications Ombudsman and suggest you all do likewise.
Member gracem
Member

I repeat my unanswered question to Optus....

 

Can WiFi Talk be used on an overseas WiFi network?

 

If the answer is yes, this might be the only positive with the app. Calls from overseas back to Australia treated as if they originated in Australia. 

New Contributor skullyboy05
New Contributor

What a complete disgrace from Optus. This will be the straw that breaks the camels back. It says you need a little bit of signal... GUESS WHAT I DON'T HAVE EVEN A LITTLE BIT OF SIGNAL WHY DO YOU THINK I WOULD GET HOME ZONE. Not even much notice and it's being replacedwith an inferior product.

Respected Contributor
Respected Contributor

@gracem no, you can't use it overseas to avoid international roaming charges. Optus have answered this previously just not on this post

Member Gbell
Member

Optus sells Microsoft phones.  Is Optus now advising potential purchasers of Microsoft phones that there is no app to address the many Optus coverage black spots?

New Contributor Spodger
New Contributor

I suggest that Optus need to once and for all state whether existing users of Home Zone will be able to use their Home Zone after 31 March 2016 or not?

 

My letter states that the Home Service will close on 31 March 2016 and be replaced with WiFi Talk, no ifs or buts.

 

Here in the Illawarra area of NSW there are so many places where there is no Optus coverage, the service is crap, we need Towers not WiFi.  When the internet goes down, as it so frequently does lately, so does the Home Zone and so of course will the WiFi, consequently no service, so what's the improvement?

 

Having read the replies to this topic I'm not at all happy, I'm in my 80's and I don't want or need those complications in my life, I just want to pick up my mobile and operatate it exactly and as simply as I do now.

 

Certainly agree with some on here who express the view that Optus should fix all the problems before switching off Home Zone. to not do so is crazy.

 

I can't even work out if my mobile, Samsung Galaxy S III 4G will be able to use the app, btw be nice to be able to get 4G in the home area instead of 3G.

 

Perhaps I should switch to Telstra at least the coverage is good around here, I have been giving that option some thought.

 

 

Member Gbell
Member

@Spodger, unfortunately this is the response I received from Optus via Facebook:

Hey Gbell, can appreciate your concerns but I can confirm the Home Zone services will be discontinued as per the letter. We are constantly working on improving our Network & the WiFi Talk App. I have passed your feedback on - if you'd like to discuss this further you can also contact customer service on 133937.

RetiredModerator George_M
RetiredModerator
 
Sorry to hear of your issues, have you tried checking your handsets notification settings?
 
You may be able to adjust your sound notifications in the handset settings
 
Regards,
 
George
Visitor cpope001
Visitor

Optus keep saying they're working on the bugs with this Wifi Talk App, but the big issue is not a bug, it's a major aspect. Integration. People want their phone to work perfectly, or appear to regardless of if a background app is working. But having to login to an app, having messages and call history separated from the main phone, is just not the go. And I haven't even tried to see what happens if you start a call in a wifi zone and then walk out of that area (but with good mobile coverage). Does the call drop out or jump to the mobile network?

Member paulyrobins
Member

Yeah, my showstopper is that the message notifications cannot be distinguished from other app notifications. I should only get woken up by SMS, not every other app on my phone. I need to be able to select a persistent message tone as well to ensure I wake up. I don't think this is possible with app notifications.

Occasional Visitor MW_1
Occasional Visitor

I also received the letter advising the Home Zone service was closing down. After reading the comments on this blog I raised my concerns with Optus.

 

This was their response:

 

"Thank you for your email.

Optus has already decided to stop Home Zone service. Rapidly changing technology and our commitment to our ongoing Mobile Network investment means we're looking for more innovative solutions and this is why we come up with WiFi talk.

Unlike the home zone device, WiFi talk is a free APP that you can download on your phone which you can use anytime if you've been on a place with less coverage with just connecting to WiFi service.

We can't guarantee that we'll be bring Home Zone back and if you may have problems with WiFi app you can always contact us at 13 13 44 or via chat http://yesopt.us/cx and we are more than happy help you out with this app."

I'm concerned the response does not acknowledge the problems with the app and Optus is obviously not entertaining retaining Home Zone.

 

This will be a real own goal if a lot of customers leave which I suggest is a real possibility.

Frequent Visitor Normandy
Frequent Visitor

THANKS FOR DELTING MY PAST POSTS !Smiley Mad 

Visitor off_to_telstra
Visitor

I made comment on Wed 16th at 23:40 hours. Prior to my comment there were over 3 pages of others. Now my comment is near the top of the list. 

 

Optus customers, be aware Optus has sunk to a new low - not only are they ripping home zone away from us they're deleting the community posts. There are thousands of angry people, posts being made on here every 10 minutes. 

 

Ive already contacted the ombudsman, suggest you do the same. They might be forced to backtrack on the closure or at least compensate/let people out of contracts. 

 

"Yes", Optus?

"Yes", disgraceful. 

Visitor off_to_telstra
Visitor

Ps. Check out boost mobile departing Optus peeps. They now do Telstra 4G which might help at least some peeps out. Without the Telstra price tag. ($40pm for unlimited calls and text, plenty of GB)

Occasional Visitor MW_1
Occasional Visitor

I downloaded the app but found I couldn't make local calls to landlines. I think I'm suppossed to go and put the area code into all my contacts which for 500 odd contacts is not realistic.

 

I've uninstalled the app and will be looking for an alternative solution.

New Member Haz72
New Member

How can you get rid if homezone and force people to get a smartphone? I'm physically disabled and cant use a touch screen. Now you're saying tough if you don't have a smartphone you cant use your mobile phone in your own home. Serious discrimination. I shall be filing a complaint. So disappointed in Optus after being a mobile customer for over 20 yrs.

Member flat6estate
Member

@George_M

My notification settings are correct, cause everything works perfectly when the phone isn't connected via the wifitalk app.

 

It's the app that has the problem.

Please read the comments above. I'm not the only one.

RetiredModerator George_M
RetiredModerator

@flat6estate,

 

I'm only trying to help.

 

I was just trying to make sure your notification settings are correct.

 

I realise there are some frustrated customers and I can understand why but we do not delete posts and we have not deleted any in this thread.

 

If you are not getting notifications then we need to log a fault.

 

PM me some details and i'll get a fault logged for you.

 

Regards,

 

George

 

 

RetiredModerator George_M
RetiredModerator
 
Your comment is still there and there is still 3 pages of comments.
 
I understand the frustration but I can assure you we are not deleting comments.
New Member smallbizman
New Member

My wife and I both run businesses from home and we have had nothing but difficulty with the Optus network since moving to Marrickville (East), Sydney 4 years ago. Everyone in our street with Optus gets zero-1 bar of reception and that is only if they stand in the street. Reception inside (fibro) houses here is non existent. 

The Homezone was a lifesaver! It gave us crystal clear reception throughout the whole house and all messages came through when they were actually sent. To think that Optus firstly can't provide adequate mobile reception in 2016 (!) to an inner Sydney suburb which is only 8 kms from the Sydney CBD is unbelievable. For Optus to end the Homezone option (which is the only thing keeping me with Optus in spite of being a loyal and continuous mobile and internet customer for over 10 years), is beyond bad service. It is a deal breaker. My wife will not be renewing her contract (after also being a loyal customer for 8 years) and I will compain to the ombudsman and also seek to cut my contract early as this is not a mobile service, it is a business farce. 

 

We have used wifi talk and it is substandard in too many ways to mention. Low quality sound, constant interference, having to log on to the app to use it, lack of synchronicity with propriety phone design, clunky app design (not disimilar to optus site) and overall, a below average alternative/precursor to homezone.

 

We are very disappointed in this decision and will take our years of business elsewhere to a service provider who actually provides a credible standard of service for what we pay. Terrible decision

Occasional Contributor junk_moderated
Occasional Contributor

I received my notification yesterady and was facing the same issue as everyone else here.

 

When the HomeZone was released I thought, Wow, a telco that cares. I finally had a mobile phone provider I could use (as there is no reception from any mobile network where I live). I then moved all my accounts across to Optus starting telling my friends and family about it, who are now all with Optus as well.

 

Obviously Optus have decided they don't care now, otherwise they would have consulted their customers. I agree with everyone else here, the WiFi Talk app is ridiculous. Take that literally and ridicule the people that think typing a PIN in to receive calls on your own phone every time you walk in your own is a good idea.

 

Optus really are stupid for not really that the HomeZone kept a large portion of their customers happy, and by extension, a large number of satisfied customers telling others about Optus. Now they have converted all the customers overnight into customers of their competitors, ready to tear down the Optus brand every chance they get. I certainly include myself in this if Optus don't change their mind quickly.

 

Just to reiterate, Optus: the ONLY reason I'm using your service is the HomeZone. Taking it away is equivalent to pushing people away from your sales counters. Are you really this stupid?

Frequent Visitor Yutenji
Frequent Visitor

Installed Homezone, at our expense, to compensate for Optus feeble coverage even though we live in populous area. Now it gets withdrawn with no compensation for the device cost, and 'replaced' with quite possibly the worst App (technically and user experience) I've ever seen.

 

Other posters: I don't believe Optus will respond to anything less than our bulk movement to other carriers. In the meantime, I strongly encourage you to register your complaints with TIO.

 

https://www.tio.com.au/making-a-complaint

 

 

Occasional Visitor poyndexter68
Occasional Visitor

Yep, to add my voice to all the other complaints.....got the letter yesterday, downloaded the app. This is the app that Optus assured me would be up and running by June last year.

 

It is so appallingly bad that essentially my phone does not work at home. There is no way I could rely on it if I am on call for work. Switched back to my homezone to make phone calls. I'm living in Buderim on the Sunshine Coast, not some distant remote area. Would be better off with 2 cans and a piece of string.

 

If Homezone is turned off at the end of the month, I guess I'll just have to switch all my accounts over to someone else (Telstra I guess, something I said I would never do again).

 

Frequent Visitor Normandy
Frequent Visitor

Options are simple :

 

1. Leave home zone on or 

2. Give us all cel fi pros Or 

3. Provide wifi over cellular technology like other networks do around the world with the long term view to, 

4. Actually install more towers, repeaters etc to cover all the people who needed home zones ( happy for you to put a repeater in my roof) 

 

 

this wi fi app is useles, period ! 

 

Your call optus, the decision is easy. Pick one ! 

Member kel_liam
Member

3 pages of comments and climbing.

 

Come on Optus. Leave the HomeZone alone. The App doesn't work as well. Your reasoning for turning it off this early is weak at best.

 

1. Leave home zone on or 

2. Give us all cel fi pros Or 

3. Provide wifi over cellular technology like other networks do around the world with the long term view to, 

4. Actually install more towers, repeaters etc to cover all the people who needed home zones ( happy for you to put a repeater in my roof) 

Member Yossijoe
Member

Just tried it again - a text message received on the app does not appear in your normal messaging app. So if you're going in and out of phone reception your text messages are split in 2 locations. That's a massive fail, I just missed some messages but not others.  

 

With a rooted device it wasn't straightforward to get the app to work ....

 

Optus this is terrible.

Occasional Visitor jrutt
Occasional Visitor
I'm going to have to leave Optus for this ill-sighted move. Well over a decade of custom lost. I'm lucky to receive any mobile signal inside my home just outside Adelaide's CBD and the Home Zone was the only way I could make & take calls - I run my small business from home. Why on earth would you disable something that worked adequately well? Stupid, stupid idea and shows a complete lack of insight into how people just need their gear to work seamlessly.
New Contributor skullyboy05
New Contributor

Just so everyone knows, Telstra have an offering that seems pretty similar to HomeZone check it out:

 

https://www.telstra.com.au/coverage-networks/our-coverage

 

I'm making enquiries today. That'll be $500 p/m going elsewhere Optus.

Frequent Visitor harcombed
Frequent Visitor

I am pretty dissapointed with the decision to cancel the service.

 

I would like clarification on a number of things here.

 

1. Will optus definately be cancelling the home zone service to existing customers as there has been some suggestion that it will continue to work for existing customers in previous posts.Was this from outdated posts as optus states "If you are currently using the Home Zone device, it will stop working on the 31 March 2016."

 

I would like to see clear clarification of these details along with a formal public explanation as to why the product will stop working and which current working solutions exist. Wifi talk is not a solution.

 

P.S. thanks for the 14 days notice.

 

2. Will optus intend to enable VoWifi instead of the useless app?

 

I understand that there may be some conflict with loss in international call fees to optus as it is possible to use it in different countries however this could be fixed with ip adress restrictions.

 

I think the number of customers that optus will lose in the coming months will be greater than any possible costs incurred from VoWifi

 

Also note that telstra intend to release VoWifi soon. http://www.gizmodo.com.au/2016/02/telstra-is-adding-voice-over-wi-fi-and-video-calling-to-its-networ...

 

Can optus provide an expected time frame if so.

 

3. Will there be a replacement product similar to the telstra smart antenna?

 

4. Would anyone be willing to make a list to make optus aware of the number of clients they are about to loose? Perhaps optus may like to view all the numbers on thier customers home zone accounts and subtract the contract values from next years income. (This page has nearly had 13k views to date).

 

5. I would consider using call redirect again in worst case scenario however I recieve a lot of work notifications via text. I would prefer however to have one mobile phone working as it currently is.

 

Finally,

All the people on my home zone rely on the service for work. I would expect my losses from missed calls would cover any contract cancellation fees required to change providers rather quickly.

 

I would think that wifi talk may be a poor interim solution that would be acceptable if VoWifi was expected to be delivered.

 

Most customers use MMS, do not want to punch in a pin number to recieve a call, do not want to have two message locations and have massive battery drain due to poor mobile signal.

 

Frequent Visitor Mike_Telstra
Frequent Visitor

Just a thought but has anybody contacted the media about this? Some heat from the SMH or TV which get someone in Optus to wake up?

Member Mekon
Member
Mike_Telstra, I have sent a letter to the Editor of the Herald Sun in Melbourne as well as a complaint to the Telco Ombudsman. The letter was not in the paper this morning but I hope they print it and get a journo on the case. If anyone knows media people contact them to see if they can get this investigated.
Occasional Contributor AV8R767
Occasional Contributor

I would suggest you contact channel nine In your state and tell them. I have just done it in Perth and they are onto it now.

Secondly go into you data settings and make you mobile cdm / GSM instead of 4 g, that way you may pick up the signal better. Thirdly contact TELSTRA  as they have a wifi booster similar to celfi called the mobile smart antennae. This may help if you change over to them..

Do not call ombudsman if you are out of contract as they can't help you, I have tried already.

Member kel_liam
Member

I've also sent an email to Delimter & Renai Lemay who is an IT newsreporter.

Frequent Contributor
Frequent Contributor

Reported to TIO...no response as yet.

Have informed journalist who writes for Sydney Morning Herald...already working on a story.

Just advised Channel 9 News Desk in Sydney.

 

If HomeZone stops working on 31st March, bye bye Optus after > 14 years.

 

 

Visitor rebeccastowe
Visitor

So this is my third avenue of complaint - I have just had a very important call through the wifi talk app, during the conversation I had two drop outs and terrible sound quality. I am so angry that you have replaced a reliable efficient technological tool with this backward app. I am so disappointed in the lack of forethought or obvious planning not to mention the utter disregard for your customers. You have lost any customer loyalty I'll be moving to another provider as soon as I am able to finalise my worthless contract. I will also be contacting the telecommunications ombudsman.

Occasional Contributor Bob_m
Occasional Contributor

I'm just another expendable customer to Optus apparently as I have also been using the homezone device for years (have even had to replace a unit due to years of use) and now they drop this useless app which is nowhere up to the standard of the homezone device. The voice quality of calls is very poor and is seems to be easily affected by other wifi devices using the network which I never used to get while on the homezone. For those that haven't tried it, I am on the Telstra Velocity Network (FTTP Community: Probably as fast as any home user can get in Aus) at home even with the speed boost and if someone starts using the net the calls over WIFI Talk start to crap out but it never would on the homezone. 

 

Face it, the app is a POS and if you disconnect the homezone I will have no other alternative other than to go take my mobile connections to the Evil Empire. My question though is this: It seems rather a coincidence that you send this letter of homezone disconnection right after pre-orders of what is probably going to be your most popular new phone (Samsung S7 series). Given my wife only just renewed contract under this and has been using the new phone for a week now, will you be taking the handset back and cancelling the contract for me to port or are you going to expect that paying the handset in full to be my problem? I normally wouldn't feel the need to ask this question, but if the powers that be in Optus are capable of not giving a %$^% about their customers coverage I wouldn't run it past them to try make me pay the handsets out.

 

 

New Contributor lamlam
New Contributor

I contacted Optus a few times and it doesn't look like homezone will stay. Sad as I was happy when they included international calls in their plans. I called telstra today and will be switching over. You can lodge a complaint with the ombudsman and media but it won't help you run your business from 31 March when they switch it off. Jump ship before it's too late.

New Contributor Michelleisangry
New Contributor

Wow, I'm totally surprised and a bit speechless at the moment...

all of a sudden my Homezone has been switched back on!  I hadn't gotten a chance to take it down yet and all of a sudden it kicks back in just like it is supposed to...

if they keep it on for existing customers, I will be a happy camper 😊💃🏽😊

 

The next 13 days will be appreciated but we will wait and see what happens on April Fools...

 

no matter what I will NOT be using the Pathetic App!  Optus, you need to find a solution not bandaid.  If Homezone has problems, upgrade it and spend your time & money developing it!!!

 

for the interim Thank You for my 13days

New Member ChrisC
New Member

This (wifi talk) is a clumsy very backward step. Not something I would expect from a proffessional organisation.  Very disappointed Optus.  

Visitor off_to_telstra
Visitor

Spoke to Optus yesterday. I'll be moving my service as its out of contract but enquiried about my partners' whose still has 9 months. 

 

They are letting people out of contract but they have to pay the handset repayments, so quite pricey. 

 

9 months remaining on a 24 month contract and still $350 on a Sony Z3 compact. Or you can give the handset back (that you've effectively paid half of) and walk away. 

 

Definitely switching - Telstra Prepaid is awesome value or boost equally good. 

Occasional Visitor harveyk
Occasional Visitor
Wifi Talk is a flawed app. I am still unable to get it to work consistently after 4 re-intalls and 45 minutes on the phone to a great aussie support guy (who is also upset that he is losing homezone from his home service). I missed a msg from my son who was waiting on a dark street corner to be collected from his coaching class. That would not have happened with homezone. Even if it did work, it is so substantially flawed that I am not prepared to accept the reduction of service. I'm moving to Telstra. That's home phone, broadband and four mobiles (my partner and children). I will be contacting the ombudsman for advice on breaking my contract on the basis that the future service the company is intending to provide is substantially different from what was offered in their contract. The disregard of this company for their customers needs is staggering.
New Contributor Spodger
New Contributor

Hi all,

 

Thought I'd mention the answer I got from Optus when I originally complained to Optus about the crap mobile signal reception in my home, in my locality and in other places in the Illawarra area of NSW.

 

Answer: I was told by Tech Support that it was due to the Tower being overloaded with users.

 

That was at the time when I received a card in my mailbox from Optus stating they had improved the service in my area, "you can do so much more now", absolute B S, nothing had changed, exactly the same crap coverage around here.

 

I have been told many times in the past that Optus will be improving coverage "in your area" but nothing has happened.

 

As I stated earlier, what's needed around this part of NSW are Towers, it's indicative of a crap service when so many people  in the Illawarra have to depend on devices like Home Zone and Apps and to think that Optus will subject us to using an App that is so flawed is apalling, customer satisfaction zero.  I reckon that one tower located on the escarpment would see most if not all of the areas in the affected part of the Illawarra and indeed cover quite a large area.  We shouldn't have to depend on devices such as Home Zone or Apps, it's not as though we are tucked away at the bottom of some Gully/Ravine.

 

I'd like to remind Optus that those of us who have to use Home Zone to get a useable signal strength would very much like to get the 4G service that other Optus users get for the same money, instead of the 3G we get with Home Zone.  Also to remind Optus that 'Internet down = no WiFi = No mobile coverage' just like Home Zone.

 

If Optus have any regard at all for customer satisfaction they will cancel the March 31 Home Zone closure until the bugs in the App are sorted out, better still cancel it altogether and start a programme of building much needed Towers, Unless of course they are not concerned about a lot of disgruntled customers and by the way the shortness of notice of closure stinks!

 

Rant over, time for a coffee.

 

 

 

 

 

 

Frequent Visitor Normandy
Frequent Visitor

so if you were told for your old home phone to provide your own cable, dig a tench and run it down the exchange at your own cost, people would be screaming, well Optus you are asking us to do the same thing! provide all your own infastrutcure so you can make a phone call, you wi fi, your data (doube dip data), and it sorta works maybee. But pay full price for it... I DONT THINK SO!

 

reverse this decsion now !

New Member kat1969
New Member

Surprise !! gee thanks for the short notice pocktus (recieved yesterday 18/3/16 ) !!!! like every other single person commenting on here THIS IS JUST BS !!!! sooooo out of touch with your customers needs its not funny !!! you cant provide me with reception at home due to being in a black spot, you tell me I need to upgrade to a smart phn (3yrs ago) still this makes no difference ! you then swear black and blue your working to improve the non exsitent reception in my area... BS!!! , 3 yrs after moving here NOTHING has changed ...!!  your full of it !! as is HELLSTRA ! your all the same you only give a crap about lining your pockets and saving on costs ,costs that affect your loyal customers and NOW your getting rid of the ONLY way I can get reception on my mobile phn  and replacing it with some crap that clearly is inconvienient and clearly does not work ! ....SMART real smart !!... so just an FYI I rely heavily on my mobile phn to get WORK , work that pays for my POCKTUS phone bill !!! if I cant recieve calls / txts 24/7 I wont get any work which means I wont be able to pay my bills ....go figure !!.....p.s IDIOTS!!

Occasional Contributor AV8R767
Occasional Contributor

It would be nice if some one from Optus could actually read the forums and respond with something decent instead of the standard line..we are looking into it and will pass onto our stupid wifi talk app,designers so they can try to make an app that works and is better than homezone .

optus u are dreamin...

:By the end of the year TELSTRA will have in place similar tech to homezone. If you read thru the posts their is an email link to Gizmodo site. Only issue is it won't work on cable only NBN or ADSL2.

Occasional Visitor jrutt
Occasional Visitor
OPTUS, SORT IT OUT! Why would you CANCEL a service that is working well and people are paying for? Literally burning bridges and forcing some of us to Telstra while we 'dispose' of your homezone device in e-waste as per your instructions. Lose-lose situation, nobody wins here.
Occasional Contributor junk_moderated
Occasional Contributor

I've been using the app before the deadline to see just how useless it is.

 

Yesterday I forgot about the need to ente a PIN every time I walk in my front door and missed a bunch of phone calls.

 

Today I've received the same text, sent once from a customer, every ten minutes for the last hour. I don't know when it will stop. It is being received both in the WiFi Talk app and the phones normal SMS app.

 

One point that Optus would never have thought of is battery life. My battery now runs at in about six hours because it is continuously searching for a cell tower. When I had the HomeZone running the cell tower was right in my house and my battery lasted around 30 hours. Optus, any tips on restoring my battery life?

Member Gbell
Member

I can only guess that this decision by Optus indicates financial trouble or it is attributed to deap-seated incompetence, perhaps both where one factor is driven by the other.  Even if Optus had excellent reasons for shutting the service down, they do not communicate it on a level that customers can appreciate.  And which company, unless financially desperate or incompetent, withdraws a working service without a suitable replacement to address their serious infrastructure deficiencies?

Occasional Contributor AV8R767
Occasional Contributor

Hey Optus..... Still waiting for some feedback, or are you hiding with embarrassment. Your customers are wanting answers and your not helping by staying quiet. Let's hear from the person who made the decision to scrap homezone. I dare you!

Occasional Visitor lfagan
Occasional Visitor

The App is not going to work, I am going to have to change providers.

 

You have to have the App open or you just don't get calls/ texts - so now I have to get home and check every single time that the App is open.

 

The Contacts lists does not include all of my contacts, plus it only shows first name and surname, my contacts in my phone is a mess and sometimes surname is in the wrong place so people are just not showing up, I have to write the phone number down to call someone

 

Then when a message came in it shows up completely differently to all other messages, so now I have message trails in the normal phone and message trails in the App...

 

I also feel like when you do make a call there is a bit of a delay and a slight digital sound. My husband works from home and can't be on teleconference calls with a low quality line.

 

I live in a forgotten blackspot (albeit in the middle of a residential area), whenever we call Optus they say we are not in a blackspot, but I can only call out from certain rooms, tradies have to walk to the end of the street to get receiption when I am making payments... Homezone is working and it doesn't feel like the App was set up as anything but a gimmicky tool, it doesn't have full functionality.

 

 

 

 

Occasional Visitor jrutt
Occasional Visitor
Hey everyone, looks as though Telstra has a system where you can use wifi to boost your signal internally, that doesnt run on a separate app, ie it works with your phone as normal. I'm not going to waste my time with waiting for Optus to sort their mess out while I cant even make business calls from home.
Member Gbell
Member

One action is to call the Optus mobile retentions department and provide them with your feedback, explaining why the app is not a suitable replacement and why you may be forced to move providers.  I did that today.  They are recording the calls and passing the feedback onto the marketing department, who hopefully care more about retaining their existing customers than creating social media content and promoting give-aways.

Frequent Visitor Retrowoman
Frequent Visitor

 

I live in one of those weird black spot / fringe areas and the only way I am able to get any mobile telephone reception with Optus is with the Home Zone. Once installed the Homezone offered an enviable 5 bar connection.

 

I received a letter a week ago that the Home Zone Booster would be discontinued at the end of March  and to be replaced with an app called Wifi Fi talk. I was open minded to try the app and attempted to utilise the devices finding very quickly that the app was not to be working at all and so I called Optus Technical Support. 

 

I worked closely with a “ Specialist Technical Support Officer” to find a way to resolve my connectivity issues,  it just didn’t work, any way I tried , 2G, 3 G, 4 G , standing on my head...The Technical support officer relented and sent a message to the “Retention” area to have my contract cancelled and my hand sets sent back for the trouble.

 

I consider that I  should not be penalised because of changes bought to my service  due to restructuring of the Optus communications network infrastructure. I believe that Optus communications is the one that have has broken their contract with me, by not being able to maintain a reasonable Network experience, or offer a suitable solution to rectify the incredibly poor signal strength and lack of network stability.

 

Come  March 31, when the lights are turned off on my Home Zone for the last time, I will be making the necessary, but reluctant call to switch to Telstra, who at least is able to offer better qulity Network capabilities than you are. Perhaps putting a bit of the money into improving your network is more prudent and visionary than a poorly designed app.

 

Optus, I have been with you, for many years, when you first launched into the Australian Market. I remember the heady days of my 33.3 kbps dinosaur of a modem. I have been a loyal customer to you for decades, and because you have decided to not take your customers needs into consideration, you obviously do not need my money either. yes Optus? no, catigorically, absolutely, unequivocally  NO.

 

Occasional Visitor mervd
Occasional Visitor

Please reconsider Home Zone. It has worked perfectly for years for me. We have no Optus coverage even though in the middle of Sydney. 

Have tried the app and it has many faults. It is totally unsatisfactory.  Been a Optus Mobile customer for 20 years and very happy until now. Will honestly have to find another supplier, which will be very disappointing. 

Frequent Visitor Retrowoman
Frequent Visitor

@mervd I totally agree with you the Home Zone should be allowed to continue until the mess is sorted but I so believe that Optus has now severed a business relationship with Acutel ( the makers of the Home Zone) due to money concerns.  The stance of Optus Communications to sever the Home Zone is short sighted and not customer focused and in the short term at least is set to lose a great deal of money through the loss of their "valued customer base". Home Zone was truly a wonderful product but honestly it was a band aid to cover the major deficits in the Optus Infrastructure. Optus well knows the areas where the Network is poor and that should have been the focus and would have been cost effective in the long term. The Home Zone sessation is not just affecting personal users but business people. My husband spoke to a local small business owner who is now having trouble with 4 mobile phones so what other options does this person have? I am sure that the upper Management of Telstra are rubbing their hands together with glee as the " valued customer base" from Optus jump ship.

Member Gbell
Member

@Retrowoman, do you mean Alcatel-Lucent?  If they severed the business relationship, I wonder how the Home Zone service can continue?

 

If Optus severed ties due to money concerns then I guess that means Optus are in financial difficulties and have already taken into account the collateral damage which will follow from this, at least on the surface, self-sabotaging decision.

 

If Optus is a business which is not financially viable and needs to make decisions which impact long-term loyal customers almost immediately, then I suspect the competition, while more expensive, represents the "you get what you pay for" scenario.

New Contributor Spodger
New Contributor

Well with reluctance I have gone over to Telstra for my mobile phone service.

 

I have been a loyal customer proven by sticking with them for around 15 years or more in spite of various problems but with the closure of the Home Zone service to be replaced with a much troubled WiFi Talk app, that coming on top of my Optus internet going down almost every evening for about the last three weeks and no iternet means no mobile signal (well one bar which is virtually no signal) it's just too much.

 

Over the years Optus reps have told me "oh yes we will be improving service" in your area but it's never happened, in spite of a card from Optus in my mailbox one or two years ago stating they had improved the service and "you can do so much more now" B S.  Does that put the working to remove the glitches out of the app in the same catergory as "oh yes we will be improving service in your area", something promised but never delivered?

 

I don't know if Optus will try and charge me a penalty but if they do I will take them to the Ombudsman.  I have type 2 Diabetes which means, should I have an emergency I will need a phone, if the power supply goes down then so does my landline phone.  This means myself and many more people in the same boat need a reliable Mobile service, not one that will be plagued with the internet down or unreliable WiFi apps.

 

It is a really sad situation and I feel very sorry for the Optus personell who are no doubt bearing the brunt of all the complaints, over the years I've found the Opptus front line troops a good bunch of people who have sorted most of my problems.

New Contributor Spodger
New Contributor

If my memory serves me correct isn't Optus partly or wholly owned by a foreign company?  I'm wondering if that's why the Optus Execs aren't, or not allowed to be, concerned about the customer disatisfaction with regard to the Home Zone closure.

 

I seem to recall a Singapore company (Singtel?) has stakes in Optus.

 

Occasional Visitor Tish
Occasional Visitor

As aged pensioners, with very little "Technology expertise", our phones are only used "to make phone-calls".    We do not use App's, and have no intention of doing so.     The Home Zone has enabled us to remain with Optus for many years despite a poor reception in our home.

  

My internet "plan" is the very bare minimum, and having my phone switched to "wi-fi" will drag down the usage and therefore limit my actual internet usage each month.

 

My husband only has an old Phone, with no wi-fi or "app" facility - he will therefore to unable to use his mobile phone to make or receive calls - even in an emergency. 

 

Please, please, please Optus, reverse this decision or we will have no alternative than to take our long-standing Optus account to Telstra in future.  

Frequent Visitor Retrowoman
Frequent Visitor

@Gbell I was told by two Senior Technical support people that Optus has severed their relationship with Alcatel-Lucent at the end of March due to financial issues ( was told it was too expensive to continue to provide the Home Zone device etc). Pity really, the collateral damage as you so aptly pointed out maybe me greater than Optus Communications have anticipated.  I am certain many will be watching the unfolding debarcle with much interest over the ensuing months as I will.

Frequent Visitor Retrowoman
Frequent Visitor

@Tish I feel your pain. We are in a similar situation this way, pensioner people, emergency phone needs, dont do much with the app thing. After a little research I have found some good plans with Telstra for my mobile phone with lots of data on a pre paid plan ( Unlimited talk and text with 6 GIG data not too shabby $40). I put the sim into the phone and it worked immediately with a nice strong 2 bar consistent signal ( better than no signal with Optus sans Home Zone). I truly wish the Home Zone would be reinstated but it would appear that an Excutive someone in Optus world  said no. Good Luck @Tish

Occasional Contributor DrunkenAntics
Occasional Contributor

Has anyone looked into repeaters such as this?

 

http://www.ebay.com.au/itm/900MHz-70dB-Mobile-Phone-Signal-Booster-GSM-3G-Extender-LTE-Repeater-AU-O...

 

I cant find any 4G ones for the 2300MHz spectrum. But probably what I am going to have to purchase, and far cheaper than that $1000 option someone posted prior.

RetiredModerator George_M
RetiredModerator

Hi @DrunkenAntics,

 

I have looked at the link in your post and can confirm that that type of repeater is not legal and can cause interference on the mobile network.

 

Please refer to this page for more information.

 

http://www.acma.gov.au/theACMA/mobile-phone-repeaters-information-for-consumers

 

So far the only legal repeaters are the cel fi's

 

http://www.cel-fi.com.au/cel_fi_models_optus.html

 

I understand that these are significantly dearer but they do not interfere with the mobile network, where as the one on ebay does.

 

Regards,

 

George

Occasional Visitor MW_1
Occasional Visitor

Hi All,

 

Having received the "We are closing Homezone" letter I ended up purchasing a repeater from Powertec.

 

The cost? - a hefty $1,103.

 

There are cheaper ones around but apparently they are illegal because they have the potential to interfere with the operation of the local base station and therefore impact on other mobile users using the same base station.

 

Anyway I received the Powertec repeater today and set it up and so far it seems to working well - better than Homezone in fact and certainly better than the half baked app Optus is pushing.

 

It's just a shame that Optus hasn't been upfront about the reasons they are closing down Homezone.

 

Hope this is useful.

 

 

Member Yossijoe
Member

Let me get this straight: we are all complaining because the mobile network is too weak to work, but we shouldn't use this device because it will interfere with that mobile network?  

 

Hi George, I'm assuming you're from Optus, correct me if I'm wrong - but why is that the only response from Optus?  

 

I also note that the link you provided states:

 

If you would like to improve the mobile phone reception at your home, it is suggested that you speak with your carrier. A number of carriers have products available that can be used by their customers to improve their mobile network coverage. These may include mobile phone repeaters.

 

Perhaps Optus can test out that repeater to see if it does interfere with the network (that is too weak to be functional).  We're happy to wait with our homezone devices still operational while Optus efficiently tests the options for us.  Or perhaps Optus can create a project that starts with customer requirements, then see if they can come up with a technical solution. (Hint - requirements - adequate mobile reception, including seamless transition where standard network is failing. Solution - please see Homezone device.)

RetiredModerator George_M
RetiredModerator

@Yossijoe,

 

You are correct, I do work for Optus.

 

I have replied a few times in this thread but I can only reply with what I know and can answer.

 

The reason I posted that that type of repeater is illegal is because I do not want to see any Optus customer/s receiving a fine for something they were not aware of.

 

We have technicians that drive around looking for these types of repeaters due to interference on the network after customers have reported a drop or loss in signal.

 

George

Occasional Contributor DrunkenAntics
Occasional Contributor

Thanks George, out of ideas how I can continue with Optus, next step will be a Telstra store.

I live in Sydney CBD and my house is a black spot, Optus kicks in 50m down the road.

Very annoying, Home Zone was perfect.

Member Gbell
Member

I called the Retentions department again.  Clearly the last call I made was a waste of time because this operator said there is no other solution to Home Zone (apart from the app joke) than to go to another carrier.  Have been with Optus for decades, so thanks for all the fish but I'm off to source another carrier and it's likely to be Telstra.

Does the Powertec repeater work for several phones or only a particular phone number?

Frequent Contributor
Frequent Contributor

So there is in fact an alternative to HomeZone and the useless Wi-Fi app, being this CEL-FI equipment.

I suppose it's too much to ask that if Optus is discontinuing HomeZone which they previously provided to customers in blackspots, then they supply this as a free replacement?

But why not for example offer the CEL-FI at a reduced price to Optus existing customers with the HomeZone equipment?

Member Gbell
Member

 

Unlimited talk and text with 6 GIG data not too shabby $40

@Retrowoman The plan you mention sounds good.  Where did you find it or did you speak to a Telstra rep?

 

I'm deeply disappointed that Optus is forcing us to move on such short notice and I'll try to turn it into an opportunity...

Frequent Visitor Retrowoman
Frequent Visitor

@Gbell Hi there its called  "Telstra Pre Paid Freedom Plus" $40 plan. Hope that helps you @Gbell 🙂 Cheers

Member Gbell
Member

Thank you @Retrowoman, most appreciated.  Does anyone know any disadvantages in using Boost, which also runs on the Telstra network?

 

Optus, please note:

 

If it is not patently obvious already, I am only asking questions about the competition's offerings because I am being forced to do so by your business choices.  As far as I can see from these community posts, none of us wanted to change providers at this time.

Occasional Visitor Tish
Occasional Visitor

 Thanks so much Retrowoman, I'll make enquiries.   The $40 pre-paid plan should suit me fine.

 

So it looks like Optus has just lost another customer - and if I'm happy with the Mobile service, they'll be losing ALL my business - despite being connected to Optus NBN only TODAY !!!!

Frequent Visitor Retrowoman
Frequent Visitor

@Tish glad to be of help and hope it all works out for you and your family 🙂 

 

I would also like to add, that if there is substantial amounts of money involved with the changing over for the customers there is always " Office of Fair Trading" or similar in your State or Telecommunications Ombudsman to look at the situation on a case by case basis 🙂 Good Luck All :)Smiley Frustrated

Frequent Visitor Terrey
Frequent Visitor

With the closure of Homezone, I think iPhone users need access to this http://www.howtogeek.com/229216/how-to-enable-and-use-wi-fi-calling-on-an-iphone/

Wonder when Optus will catch up with the rest of the world?

 

 

Frequent Visitor Normandy
Frequent Visitor

We have been asking for WI FI CALLING for years, and we have been SCREAMING for it, ever since they told us about home zone shut down. But Optus seems to be hell bent on letting people leave on mass for Telstra, and doing zero about improving COVERAGE or services! I think this constant posting is a waste of electrons, as Optus are done listing to us. 

 

I have seen ZERO improvement in my area for 7 years !

Member kel_liam
Member

Well we made the news:

http://www.watoday.com.au/technology/mobiles/optus-customers-on-hold-as-home-zone-blackspot-mobile-r...

 

After a long conversation with the retention team and 16 years of being with Optus they have agreed to release me from contract and only charge me for half of my remaining handset costs.

You just have to push hard. I'm sad to be leaving optus. I worked for an Optusworld store for 5 years. Switched people from Analong to Digital & CDMA. I was there when Onetel crashed and when a Nokia 5110 was the phone to have.

Frequent Visitor Mike_Telstra
Frequent Visitor

Same here in Sydney http://www.smh.com.au/technology/mobiles/optus-customers-on-hold-as-home-zone-blackspot-mobile-repea...

Worth jumping on this and supporting it with comments etc....

 

Going back to Optus George's comments on the illegal repeaters - sounds like a threat that they send engineers around searching for these devices. Given the incompentence of Optus I very much doubt they have the organisational smarts to do this. 

Also worth noting nobody to my knowledge has been prosecuted for having and illegal device. I wouldn't recommend them personally but just trying to balance the Optus comments. 

See ya Optus - Telstra here I come.....

 

 

RetiredModerator George_M
RetiredModerator

Hi @Mike_Telstra,

 

I'm sorry if it came across that way but I did not mean that we have people checking for illegal repeaters for no reason.

 

We have teams that looks for these type of devices when our customers report a drop or loss in signal in areas where there should be no issues.

 

Usually the interference is caused by these types of repeaters.

Frequent Visitor Normandy
Frequent Visitor

George_M

 

perhaps if you didnt turn off home zones, provided repeaters, or offered us good coverage people wouldnt need to resort to such methods, just a suggestion. 

 

Good luck checking for the explosion of repeaters being installed, thanks to this stupid decsion. 

 

Now the media is running with this closure expect more bad press comming Optus way, its just deserved !

Occasional Contributor simmomelb007
Occasional Contributor

So to confirm 100%, you will NOT be disconnecting existing HomeZone devices? I ask this you are not building a Window 10 Mobile Wifi calling app so you will be basically disconnecting our 4 phones when we are at home if you cancel the HomeZone service!

Member Gbell
Member

@simmomelb007 I think Optus are definitely turning it off on March 31.  I've not read or heard anything from Optus to the contrary.  Why did you think Optus are not disconnecting the existing Home Zone devices?

 

If that is the case, I wouldn't have to move providers, which would be enjoyably sane.

Member kel_liam
Member

@simmomelb007

 

I really hope this isn't the case. I've just arranged to move all my services to Telstra with effect the 31st...

Member flat6estate
Member

Interesting that the phone Call Register can log calls made to and from phone regardless of whether using the wifi call app or the normal phone function,  yet the app separates sms's into app received or phone received depending on the connection available at the time.

 

 

Battery usage cause by running the app all day is nothing short of HORRID.

 

As soon as Telstra officially finalise/announce their Voice Over wifi, I'll be going that way as well

Occasional Visitor sydsyd99
Occasional Visitor

ABSOLUTELY HORRENDOUS DECISION. PLEASE REVERSE COURSE!!!! Optus, how can you betray us like this?!! We live 13kms from the Sydney CBD. We get 1 bar of Telstra and zero Optus. That kind of random inequality for what are now ESSENTIAL SERVICES is scandalous. To make a call on Optus, I have to exit the house and walk about 50m across a road and climb way into my neighbour's front garden. I know this because it is what happens anytime someone calls me just before I get home. At least with Telstra I can stand in the street. But at least Optus was prepared to do the right thing by offering HZ, and for free. So I switched to Optus SOLELY for Homezone and on the whole it has been a live saver. I run a $350K pa business from home. I am stuffed without HZ.

 

And that joke of an App?! OMG it is the worst app I've ever tried. In my case, every time I wanted to use, I had to reregister as a user. That's right, EVERY time I just wanted to make any call to anyone, I'd have to create a username, password and that stuff. Unbelievably bad.I never got try out receiving calls because I abandoned the app too quickly. And even if that all could have been fixed, and I can see from other users' posts who are not encountering that problem it is still a GROSSLY inferior service, so much so that it isn't worth having. And as for Geoff, some coder or product developer who got on the blog and told that they're been working very hard to improve the app and provide customers with the best possible experience using the app, what sort of bozos does he take us for?!  Who cares how hard he's worked on it? If the app is a dud - and this app is the Don Bradman of duds - twice as bad as the next worst ever, then who cares about how hard Geoff has been working? My whole business is under threat and I'll be having to work much harder to earn the money needed to make other arrangements because Optus, among others, cannot provide essential services to someone living in Killara, just a few kms from the Sydney CBD and 5 mins from Chatswood FFS. Second, 'best possible experience' is just sophistry - it doesn't mean that the experience is anything less than appalling. If you've got any sense Optus (and I query that given the decision I'm complaining about), keep sophist Geoff and his team of world-class coders OFF this blog if you want to have any hope of containing the rage (it's called crisis management for dummies).

 

And a couple of weeks' notice is not good enough. 3 months shoud have been given. I'll now have to move (back) to Telstra as I have no alternative. I've got various arrangements to make for my business. This is a total disaster for me and my family.

 

If you want money for HZ, I'll pay for it. Please don't do this but rest assured that if you do, I'll be going absolutely berserk on Twitter, FB and accosting strangers on the train just them - anyone who'll listen - of Optus' BETRAYAL of its customers. For every $1 you save on infrastructure, you'll lose $5 in terms damage to goodwill in the market at large.

Frequent Visitor ccarmau
Frequent Visitor

As your question refers to how happy I was to visit the community forum I must say - I'm happy -

 

Especially after confirming what I had already feared. That Optus move to WiFi Talk App was going to be a nightmare for users.

 

The main reason we had postponed to change from Optus to another provider was because our mobile signal became just wonderful at home after installing the Home Zone device.

 

Now, out of the blue, you decide to shut it down, without consulting with us, your loyal customers.

 

What a lack of respect and consideration.

 

Logic move will have to do is to go with Telstra or other provider as practically our main motivation to continue with Optus was to relay on good reception at home given the fact that your signal on our area (as well as many others) is just crap.

 

So, thank you Optus for forcing us to leave.