We’re undertaking a comprehensive review of customers affected by this activity and will be providing refunds to those customers affected, taking into consideration the fact that some customers may already have been refunded.
From 31 January 2018, we’re suspending certain subscription-based Third Party Content to give you a better experience.
Third Party Content charges can happen when someone subscribes to online content such as mobile games and quizzes. And we know it can be frustrating when an unexpected Third Party Content charge appears on your Optus mobile bill.
In 2016 we introduced a strict set of consumer safeguards for Third Party Content Providers to follow. We constantly review our relationship with content providers to ensure we’re offering our customers the best mix of services and content offerings. But we’ve also listened to examples that you have experienced in regard to Third Party Content so from 31 January 2018, we’re suspending certain subscription-based Third Party Content providers on all mobile services that use the Optus network (except Virgin Mobile Australia customers).
What does this mean?
Certain Third Party Content providers will no longer be permitted to charge new mobile content subscriptions to customers on the Optus network (except Virgin Mobile Australia customers).
For customers on the Optus mobile network, this will not affect one-off third-party content purchases such as charity donations, TV voting and TV competitions. The changes will also have no effect to existing subscriptions or new subscriptions made prior to 31 January 2018.
There will also be no change for customers on the Optus mobile Network to any subscriptions and purchases via Google Play, Netflix or Spotify.
For Mobile Broadband and Home Wireless Broadband customers on the Optus network, one-off and subscription purchases (including subscriptions set up prior to 31 January 2018) to all Third Party Content providers will cease entirely.
If you wish, customers on the Optus mobile network (except Virgin Mobile Australia customers) can continue to purchase subscription mobile content using alternative payment methods made available by the Third Party Content providers.
By suspending certain subscription-based Third Party Content providers, we’re working to reduce the number of customers who find they’ve been charged unexpectedly.
If you have any questions about these changes, please leave them below.