As of 26 April 2017, we’re reducing the number of hours of operation for our Fixed customer service team so that we can improve our customer experience. From 26 April 2017, our Fixed customer service line will no longer be available on Saturdays so that we can allocate more staff during peak times on weekdays.
Of course, you can still contact us via Live Chat which is open from 10am-9pm on Saturdays and Sundays and 8am-11pm on weekdays. Or alternatively you can use our self-service channels, My Account and My Optus App for online help at any time. Technical support also remains available 24/7.