Changes to Third Party Content Charges for Optus Postpaid and Prepaid mobile customers

by Online Community Manager ‎2017-12-19 03:19 PM
Posted by (Online Community Manager)
19th Dec 2017, 3:19pm

Notice - 17/10/18


We’re undertaking a comprehensive review of customers affected by this activity and will be providing refunds to those customers affected, taking into consideration the fact that some customers may already have been refunded.


Customers that want to raise a complaint regarding a premium SMS/direct carrier billing service, please use our online complaints form →


  1. Enter your name and preferred contact method
  2. Tell us when you’d like to be contacted
  3. Please make sure you answer, “direct carrier billing,” under the question “which account are you experiencing issues with.”
  4. Leave us with a description of your issue
  5. Submit your complaint 



We constantly review our relationship with Third Party Content Providers to ensure we’re offering our customers the best mix of services and content offerings. After receiving ongoing customer feedback relating to Third Party Content charges, we’re no longer allowing customers to purchase certain subscription-based Third Party Content from 31 January 2018 through their Optus mobile services that use the Optus network.

What this means is that certain Third Party Content Providers will no longer be permitted to charge new mobile content subscriptions to customers through their Optus mobile service that use the Optus network.


This will not affect one-off purchases such as charity donations, TV voting and TV competitions. The changes will also have no effect on existing subscriptions or new subscriptions set up prior to 31 January 2018.


By no longer allowing payment for certain subscription-based Third Party Content Providers through Optus mobile services on the Optus network, we’re working to reduce the number of customers who find they’ve been charged unexpectedly.


If you think you might be affected by the changes we’ve outlined, take a look at our list of FAQS below.


What are Third Party Content charges?

Third Party Content charges appear on your Optus bill or come out of your Prepaid credit when you subscribe to online content such as mobile games and quizzes provided by Third Party Content Providers. We’ve listened to feedback about how frustrating it can be when an unexpected Third Party Content charge appears on your Optus bill or comes out of your Prepaid credit and this is why we are making the changes outlined above.

I am an Optus mobile customer with an existing Third Party Content subscription being charged to my bill or deducted out of my Prepaid credit. Will I be impacted by this change?

No, if your existing subscription was set up prior to 31 January 2018, it will continue to be charged to your Optus bill or deducted out of your Prepaid credit. There is no change to such existing subscriptions charged by Optus on behalf of the Third Party Content Providers.

I am an existing Optus mobile customer and want to subscribe to new Third Party Content provided by Third Party Content Providers. Can I have this charged to my Optus mobile bill or deducted out of my Prepaid credit?

From 31 January 2018, it is no longer possible to have new ongoing subscriptions charged to your Optus bill or deducted out of your Prepaid credit from certain Third Party Content Providers.

Will these changes impact how I subscribe to my video or music streaming services like Netflix, Spotify and Google Play?

The following content will not be affected and can still be charged to your Optus mobile bill or deducted out of your Prepaid credit:


      • Netflix
      • Spotify
      • Google Play (Post-paid customers only)
      • Yes TV by Fetch
      • Optus Sports
      • One-time third party purchases (e.g. charity donations, TV voting and competitions)

Since some of my subscription content can no longer be charged to my Optus bill or deducted out of my Prepaid credit, can I pay for it in other ways?

Yes, each Third Party Content Provider provides a range of payment options for you to utilise, such as PayPal and credit card payment.


Will I still be able to enter competitions and have those charged to my Optus bill or deducted out of my Prepaid credit?


Yes you can. The changes we are making will not affect one-off Third Party Content purchases such as charity donations, TV voting and TV competitions for Optus mobile customers.


For information on how to check or manage Third Party Content, click here.

To chat to one of our Pre-paid mobile or Postpaid mobile agents please click here.

If you’re unable to contact us via Live Chat, head to our Contact Us page here where you’ll find alternative ways to get in touch with us.

by Esteemed Contributor
‎2017-12-19 03:46 PM

Well that's a start.

by Occasional Contributor CountryGal
‎2017-12-19 07:38 PM

OPTUS - congratulations - a very good move (albeit overdue) and one that we hope all Australian telcos emulate - but you're the first - so KUDOS.!!


Have been very careful to ensure that a $0 limit has been in place on each of our services in order to avoid issues with premium SMS - but not everyone is that cautious or savvy - so to lock out the parasites is a logical step on your part. 

by Occasional Visitor Gryphonn
‎2017-12-19 11:37 PM

Good move. I use some Google Play services but have always been diligent in ensuring those rip-off premium services don't trick me into a recurring payment nightmare. I believe it is up to the user to carefully check what they're doing on their phone, but also understand that in this 'not my fault' society, telcos need to cover their butts as much as possible. This will hopefully lock out those rip-off services that use subterfuge to make money.

by New Member BlueBarber
‎2017-12-20 10:53 AM

This is the only reason I'm with optus. No spotify and I'm out. I'll be changing providers in the new year. 

by Moderator JustinB
‎2017-12-20 11:53 AM

Hi BlueBarber,

Just to clarify for you above, Spotify will not be affected. The service will continue as normal Smiley Happy

by Occasional Visitor Trafalgar26
‎2017-12-20 12:56 PM

Does this affect my premier league viewership? If not,then I don’t mind.

by Moderator JustinB
‎2017-12-20 01:00 PM

I can confirm that there wont be any impacts to you being able to watch the Premier League with Optus @Trafalgar26. Let us know if we can help with anything further!

by New Member Dankestdrunkest
‎2017-12-20 01:03 PM
As long as there’s Spotify I’m a happy man can’t imagine life without it 😅✌️
by Occasional Visitor aszneescootnu
‎2017-12-20 03:54 PM

I use my pre-paid credit to pay for games on g2a using boku mobile pay service. Will this not be available anymore? What will I be able to do with my credit once this is implemented? I am on the supercharger prepaid plan @Optus @JustinB

by New Member Hbester
‎2017-12-22 05:34 PM

So Netflix will still be data free??