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Brand new channel packs to choose from on Yes TV by Fetch

by Online Community Manager ‎2017-02-27 01:59 PM
Posted by (Online Community Manager)
27th Feb 2017, 1:59pm
Optus

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From 27 February, you’ll be able to tailor your Yes TV by Fetch Channel Pack subscriptions based on the content you and your family or friends like to watch.

 

There’s a huge range of content for you to choose from, all neatly bundled up in five exciting new Channel Packs: Kids, Knowledge, Vibe and Variety for just $6 each per month or the combination of all four in the Ultimate Pack for $20 per month.

 

Kids - $6/month

 

Offering the very best in children’s entertainment, this pack provides non-stop fun and learning for kids of all ages. Filled with characters they’ll love and stories that’ll ignite their curiosity, enjoy kid-friendly favourites including CBeebies, Nickelodeon and Disney Junior, plus loads more.

 

Knowledge - $6/month

 

The Knowledge pack brings you the most compelling documentaries, the best lifestyle content across home, travel and food plus the latest news from around the globe. Access BBC World News, National Geographic, The Food Channel and more.

 

Vibe - $6/month

 

Filled with music, sport, comedy, reality TV and fashion, Vibe is the pack for the latest games, shows, songs, looks and laugh from top channels including MTV, eGG and ESPN.

 

Variety - $6/month

 

Packed with top TV shows from around the world, Variety is a tantalising mix of crime drama, classic picks, action and comedy. Get more of the TV you love with channels such as BBC UKTV, Universal Channel, SyFy and more included.

 

Ultimate - $20/month

 

Enjoy endless entertainment for the whole family, all together in one great value pack that includes every channel from Kids, Knowledge, Vibe and Variety.

 

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If you’ve already got Yes TV by Fetch, you can easily purchase the new Channel Packs through your set-top box. Not a Yes TV by Fetch customer yet? To check out or purchase our Yes TV by Fetch set-top boxes or for more information about the exciting Premium Channel Packs, head here

 

Please note:

 

On 27 Feb, the new Premium Channel Packs can only be subscribed to via your Yes TV by Fetch Gen 2, Yes TV by Fetch Mighty or Yes TV by Fetch Mini set-top box. Please head to Menu > Manage > Subscriptions to subscribe. Once you subscribe to any of the new Premium Channel Packs or the Ultimate Pack, you won’t be able to resubscribe to the Entertainment Pack.

Comments
Khun_Tilt
by Frequent Contributor
‎2017-03-10 11:27 AM

The old entertainment pack DID include MTV Classic. It was my favourite channelas it had all the oldies I was used to. I watched it all the time. Had it running in the background just to hear all the old tunes. THEN it was deleted a few months ago and replaced with a rubbish Comedy channel.

NOW it appears again on my channel list but with a "S" next to it saying it is a subscription channel, meaning I now have to pay extra for what was once included.

So I jump online to see what exactly the entertainment pack now included, i.e. what else has bee rejigged, and to my surprise, listed in the enetertainment pack is MTV Classic as one of the 41 channels. I get the other 40 no problems, but not this one.

Someone at Optus tells me I should be getting it as they too looked it up and saw it on the list. They put me through to technical who say no it is not included. So a clear conflict between what Optus states on its web site (still ther as of 11:15 am 10 March 2017 as part of the entertainment pack)  and what tech say.

OK. Let's assume it is no an extra. What do I get for my money in the variety pack? Nine channels. But 7 of them are already included in the entertainment pack I have. So for my money I would get MTV Classic - which I used to have anyway - and 13th Street which I have interest in having.

Add to this the confusion where it states above "Once you subscribe to any of the new Premium Channel Packs or the Ultimate Pack, you won’t be able to resubscribe to the Entertainment Pack". So does this mean that if I subscribe to the variety pack I will lose my entertainment pack, i.e. the variety pack will not be added on but will replace it. That is what this wording implies. So not happy having something well used removed and replaced with rubbish. If comedy central is such a good channel why couldn't MTV Classic be left where it was and comedt central added to the variety pack?

AND the mighty box STILL doesn't get YouTube, despite the comment from casey further up this thread!!

CliveD
by Occasional Contributor CliveD
‎2017-03-13 03:42 PM

Hi

I have been asking for ages for Fox News. All that is offered is CNN, which is so shallow and biased that the news coverage is pathetic. All my requests have been ignored. Do Optus and Fetch care about customers? Anyone out there that would like a broader news channel selection?

 

Thanks.

Pal
by Occasional Visitor Pal
‎2017-03-13 04:24 PM

Hi @Casey_ , I read the above comments you made about only paying $5.00 extra for the ultimate pack if you already have the entertainment pack included with your optus plan.  Ive just joined up to the $110 entertainment plan but pay 90 because i have 2 mobile sims linked to the account.    http://www.optus.com.au/shop/broadband/home-broadband/plans?category=EntertainmentPlan&defaultButton...
 
I was told on the phone by a representative that i would have to pay the full $20 on top. She didn't seem sure though.  Is this correct?
 
I would like to get the Ultimate but not payiing a full $20 for it.
 
Thanks

RONALD106
by Contributor RONALD106
‎2017-03-13 09:21 PM

 CliveD  don't hold your breath  Fetch does not listen to its customers , we are not real people to them  as we are Optus customers  and Optus will not say any thing to them on our Behalf.

Khun_Tilt
by Frequent Contributor
‎2017-03-13 10:26 PM

@Ronald. You are 100% correct. Optus is Fetch's biggest customer but is totally unwilling to push for whst we want. If it wasn't  for EPL I'd be long gone.

CliveD
by Occasional Contributor CliveD
‎2017-03-14 05:49 PM

Sad that so many people are frustrated with Optus lack of response, but they simply don't care. Do they not read what people write? I know the Cistome Care team don't care. I have asked so many people about Fox News, run out of ideas on how to get their attention>

 

Khun_Tilt
by Frequent Contributor
‎2017-03-14 06:12 PM

Sorry @Pete but you are not correct. The old (original) Entertainment Pack DID definately include MTV Classic. As I have posted elsewhere it was one of my favourite channels. I still have the brochure of channels from when I originally subscribed. It was removed only a few months ago and replaced with Comedy Central. It has now come back but now part of the Variety Pack. So to get it I have to subscribe to this pack when I had it before. I actually shows as of right now, today, this minute, on the Fetch website that MTV Classic is part of the Entertainment Pack. Check it out on http://www.optus.com.au/shop/entertainment/tv-movies/fetch-tv/channels.  Scroll down to Entertainment Pack and click the button see all channels. It is second from bottom in second column. There in all its glory as one of the 41 channels in this Pack. As I have stated earlier I get all the other 40.

As I also pointed out earlier all but two of the channels in the new Variety Pack I already get in the Entertainment Pack so what would I be paying for/ MTV Classic which I used to get and which yuour own web site says I should still get and 13th Street - a channel in which I have no interest looking at its content.

I have also pointed out in another post the comment printed above which says "Once you subscribe to any of the new Premium Channel Packs or the Ultimate Pack, you won’t be able to resubscribe to the Entertainment Pack." This would imply that if I subscribe to the Variety Pack I will lose my entertainment pack and basically be forced to take up the Ultimate pack. I have not received a response on this point as yet.

 

PhilC
by Moderator PhilC
‎2017-03-16 03:05 AM

Hi @CliveD, @Khun_Tilt and @Pal we certainly do care and apologise about the delayed response. Please bear in mind we're not a live chat service and we can be a little slow getting back sometime due to a heavy workload. 

 

As Fetch is not a product we own we're unable to add channels at our discretion however we're happy to pass the feedback on in regards to a broader news selection. 

 

If you upgrade to the Yes TV by Fetch Ultimate Pack (via your set top box), you’ll automatically be unsubscribed from the Entertainment Pack and won’t be able to resubscribe to the Entertainment Pack. The Ultimate Pack includes all of the channels in the Kids, Knowledge, Vibe and Variety Packs. To subscribe to the individual Kids, Knowledge, Vibe or Variety Packs, you will have to unsubscribe from the Entertainment Pack first and then add those packs afterwards.

 

If you currently have the Entertainment pack included in your plan to upgrade to the Ultimate pack means you will only be charged an additional $5 per month. 

 

For more information please take a look at the FAQ's listed at the bottom of the page here →http://www.optus.com.au/shop/entertainment/tv-movies/fetch-tv/channels.

Khun_Tilt
by Frequent Contributor
‎2017-03-16 09:31 AM

@PhilC.  I can see the need to have the new channel packs for new subscibers who may feel they do not want, and pay for, the whole entertainment pack. They can now select the pack of their choosing. Fine. But for existing subscribers there shopuld have been no change to the entertainment pack. At all. Just leave it as it is. It is only available to existing subscribers so new subscribvbers are irrelevant. But to remove a channel from the existing entertainment pack and include it in variety pack and offer this new pack to existing subscribers at an additional cost is both insulting and illogical. Of the nine channels in the variety pack 7 are still available in the entertainment pack. Existing subscribers are already getting them so what whould they be paying for? $6 per month for a channel they always had included and should never have been removed. A similar thing has happened with the removal of Cartoon Netwoork from the entertainment pack and its inclusion in the new Kids pack along with Disney Channel, Disney Junior Nickelodeon, Nicj jr, etc tyhat cointinue to be available in the entertainment pack.

Come on Optus. It's time you went to Fetch and said put these channels back into the entertainment pack that people subscribed to. Existing subscribers are not likely to jump to the new variety and kids packs. And new subsribers will not have access to the entertainment pack. So no harm, no foul. No adverse affect to Optus, Fetch or anyone. If there is a maximum number of channels that can fit in a pack (currently the entertainment pack has 40 despite the Optus website saying 41) then I am happy to shed BAby TV, Fashion TV, Al Jazeera or the Christian channel to make room.

TezzaP
by Frequent Contributor
‎2017-03-17 09:35 PM

This is totally Awsome!!!! na  honest it is ..  if we didnt have congested low bandwidth CVCs to deal with!!!!

 you still take our money though!!!!!!

 

What about fixing the congestion issues by increasing the CVC bandwith in our local CVC's so we can use this service .. this is like taking a kid to a lolly shop and making them look at lick the glass.   its bloody discusting !!!   

 

not happy !!!!!