Bonus Gear VR from Samsung with every Galaxy S7 & S7 edge

Posted by (Online Community Manager)
11th May 2016, 1:43pm

Samsung S7.png

Samsung are shattering the boundaries of what a phone can do and now you can too.


Take your viewing experience to the next level with a bonus Samsung Gear VR headset when you buy a Samsung Galaxy S7 or S7 edge from a participating retailer between 1st May – 30th June 2016.


Simply redeem your bonus headset within 14 days of purchasing your eligible Samsung GS7 or GS7 Edge.


For more information or to redeem your Gear VR, head to:


Bonus Gear VR Offer: Offer is available via redemption from Samsung.  Promotion starts at 9.00 (AEST) 1 May 2016 and ends at 11.59pm (AEST) 30 June 2016. Claims must be submitted within 14 days of purchase.  See for full T&Cs and further details.


by Occasional Contributor zafgev
‎2016-05-12 04:03 PM

Well - it seems you'll be lucky to receive your Gear VR headset. I'm still waiting for mine after 2 months of waiting for it. The delivery promise was 4 weeks after I received my handset - which was the 12th March. I'm still waiting. I hate it when Optus puts up promotions like these they fail to honor.


by Moderator Marie
‎2016-05-30 11:54 AM

Oh no! Really sorry to hear that zafgev.


Can you please PM us your details & we'll chase it up for you. 

by Occasional Visitor o418422n
‎2016-06-04 06:03 AM

Still haven't received mine either

by RetiredModerator Alex_H
‎2016-06-13 12:10 PM

That's not good to hear @o418422n Smiley Sad If you can PM us with your details including the full name + DOB on the account, I'll follow this up for you. 

by Visitor adztig
‎2016-07-05 06:02 PM

Still haven't received mine either. Have been waiting for a little over a month. Smiley Sad

by New Contributor DanLaffas
‎2016-07-09 08:27 AM

 Marie, I haven't received mine yet either. PM sent. 

by Occasional Visitor larag95
‎2016-08-02 02:59 PM

I still haven't received mine either Smiley Sad 

by Occasional Visitor TigerKraw
‎2016-08-17 03:30 PM

I didn't receive mine either and followed it up today after waiting the two months that they said it would take. It turns out that they apparently sent me an email in May to say that the photo was unclear of the IMEI number so that they actually had no proof of purchase and could I send another photo through. I do not recall receiving this email but either way it is too late and I am no longer eligible to receive the VR Headset. I am extremely disappointed as that was the main reason for going for the Samsung 7edge. Smiley Sad 

by Visitor adztig
‎2016-08-17 03:45 PM

I guess I should feel lucky. I just received mine last Friday. (August 12). I submitted my claim on the 3rd of June and received a similar email to TigerKraw's saying the photo of the proof of purchase was not clear enough on the 15th. I resubmitted a claim on the 15th of June and didn't hear from them until last week. But yeah, at least it arrived.


by New Member Cheeko90
‎2016-10-04 02:34 PM


I have been waiting for mine since the 31/03/16. It is now the 04/10/2016. 


I upgraded my phone to the new Samsung s7 and received a card in the box to say that I would be receiving a VR sent straight to me. 


A couple of months ago I reached out to optus and spoke to someone on chat. After transferring me 4 times to the right agent they said that my VR was on it's way and will be with me shortly - still nothing.....


A big thumbs down for the service I've received, especially after being a loyal customer of nearly 15 years. 


by Valued Contributor
‎2016-10-05 10:03 AM

@Cheeko90, really sorry to hear that this is still ongoing for you. Could you please send through a PM with your full name, date of birth and account number so we can chase this up for you? Thank you.

by New Member hippo27
‎2016-11-15 02:09 PM



ive been waitin for over 6 months, still waiting.

by RetiredModerator Thane
‎2016-11-15 02:25 PM

Hi hippo27,


Sorry to hear you've not received yours! Smiley Sad


Have you been in touch with Customer Service to follow up why it has not been received?

by Occasional Visitor SunShine9
‎2017-01-22 10:47 AM
Hi guys, I've been waiting since May 2016
by RetiredModerator AlexRH
‎2017-01-23 03:30 AM

Hey @SunShine9, sorry to hear this Smiley Sad That's a long time to wait! Can you please PM us with your mobile number, full name and DOB? 

by Occasional Visitor SunShine9
‎2017-01-23 10:19 AM
Where's the link to PM?
by Valued Contributor
‎2017-01-23 03:52 PM

Hi @SunShine9 - Just click on the name of the moderator and it should give you an option for private message.