Android Software Updates - 07/02/2019

[Optus]

Latest Android updates

When a new Android Operating System update is announced by Google there are a few steps that take place before it becomes ready for your device. The manufacturer receives the update and customises the software for the device and mobile carriers in each country. Once this is completed they’ll send the update to the carriers for testing.

For more info on this process check out our page: 

Android Device Updates - What's The Process?

The below table provides information on the latest Android updates we’ve received for testing and approval as of the 07/02/2019. If no information is listed, it means we haven't received the build or any new details from the manufacturer.

When a version is marked as completed it means testing has been finished on our end and approved.  Each manufacturer has a process for releasing updates to devices and once we approve the update, it’s sent back to the manufacturer to be released through their standard update processes. Generally, updates are rolled out progressively, for example the manufacturers might make the update available for a small number of users (i.e. 5%) initially; then if no unforeseen problems pop up, it’ll gradually be made available to more and more users over the following weeks.

Manufacturer & Device	Current Version	Next version and Latest Information
HTC
One M7	5.0.2
One M8	6
One M9	7.0
10	8.0
U11	8.0
Huawei
Nexus 6P	8.1.0
Y6	8.0.0
Ascend P7	4.4.2
P9	7.0
P10	8.0.0
P10 Pro	8.0.0
Mate 9	8.0.0	Android 9.0 upgrade, version 9.0.1 Status: Testing Predicted release: Early - Mid Match
Mate 10 Pro	9.0.0.168
Mate 20 Pro	9.0.0.122	Upgrade to 9.0.0.183 Status: Testing Estimated testing completion timeframe: mid-late February
Nova 3i	8.1
Google
Pixel 3	9.0
Pixel 3 XL	9.0
LG
LG G3	5
LG F70	4.4.2
LG G4	6.0
LGG5	7.0
OPPO
AX7	8.1.0	Google security Patch update Build: CPH1903AU_11_A.07
A73	7.1.1
R9s	6.0.1
F1	5.1.1
F1S	5.1
R11	7.1.1
R15	8.1.0
Samsung
Galaxy Ace 3	5
Galaxy A3	6.0.1
Galaxy A8	8.0.0
Galaxy A5 (2017)	8.0
Galaxy Nexus	4.3.0
Galaxy Note 4	6.0.1
Galaxy Note Edge	6.0.1
Galaxy Note 5	7.0
Galaxy S5	6.0.1
Galaxy S6	7.0
Galaxy S6 Edge	7.0
Galaxy S7	8.0
Galaxy S7 Edge	8.0	December Google CVE’s for Android 8.0.0. + Samsung experience 9.0
Galaxy S8	8.0	January Google CVE's for 8.0 Status: Testing completed
Galaxy S8+	8.0	January Google CVE's for 8.0 Status: Testing completed
Galaxy S9	8.0
Galaxy S9 +	8.0
Galaxy Note 10.1 FG	4.4.2
Galaxy Note 8	8.0
Galaxy Note 9	8.1
Galaxy Tab S2 9.7	5.0.2
J2 Pro	7.1.1
J1 Mini	5.1.1
J5 Pro	8.1.0
Sony
Xperia Z1	5.0.2
Xperia Z1 Ultra	5.0.2
Xperia Z2	5
Xperia Z3	5.1
Xperia Z3 Compact	5.1
Xperia Z5	7.0
Xperia Z5 Premium	7.0
Xperia XZ Premium	9.0
Blackberry
Blackberry Priv	6.0.1
Alcatel
Optus X Sleek	6.0
A3	6.0
5033T X Start	8.1.0	Google Security updates Build: 02004 Status: Testing Update: SIM detection failure identified after upgrade Predicted release: Late Jan – Early Feb

[garvanii]

Thanks for the update.

What happened to 9.0.0.146 for the m20p??  It now states "Upgrade to 9.0.0.183" which im sure we are all grateful for but no mention of .146 as previous version states. .126. Hopefully just a typo?

[MrYJDrake]

I'm seconding @garvanii here.. 

Are we just pretending .146 doesn't exist now? Information on last week's update seems to indicate testing was completed, and people who'd spoken with Huawei were just waiting on the green light to deploy it, 

@Dan_C can we get a firm timeline on what's going on with that? 

[garvanii]

Oh dear..

From XDA: Poster received this from optus rep
This is what I recieved internally from our Tech devs,

For Australian carriers, Huawei will release MR every 2 months. They do not know the release details until about 1 month before the release. They have skipped .146 and .183 because they did not meet Optus requirements. We are going to get .188 for testing which is the later version than .183. The only way for the customer to get .183 is to buy an open market handset.

[garvanii]

We really need some official comment dan_c. Because that supposed email contradicts the above update of .183

You havn't just canned the 0.146 update, theres going to be blood in the water if you have. As the next update will be what 3 months away?

[Dan_C]

Hey guys just to clarify,

" The only way for the customer to get .183 is to buy an open market handset. " that's in regards to having it already before the curent testing that's underway for .183

[MrYJDrake]

Can I put my hand up at this point and point out that I'm a tester for a living, and I'd be happy to join your testing team to get this out for the Mate20

[garvanii]

Ok by completely avoiding the .146 questions i think its safe to assume its been cancelled.

You are a brave man dan_c ill give you that, im sure the decision has absolutley nothing to do with you and your just the messenger but wow. I thought the backlash on these updates was already bad enough but you've outdone yourself here.

Michaeljacksonpopcorn.gif

[Dc20011]

Wonder what @Dazkatmaka11 thinks of all this

[VooDooD]

Hey @Dan_C, the tech email says that .183 has been skipped as it didn't meet Optus' requirements.   What requirements did it not meet?   It doesn't say that it's being tested as per the blog entry so it would be nice to get a clear and consistent answer.   

With regards to getting hold of the .188 base firmware (LYA-LGRP-OVS 9.0.0.188), it's been available for weeks online but if you dont have it yet, when are you expecting to get it and how long to test before acceptance and application of your branding?  We obvioulsy can't just apply the stock firmware due to not having the Optus CUST and PRELOAD files (or rather we can, but things like Google Pay wont work) so we are trapped here.

We know that this is not something that the TIO will handle as this stuff is classed as a commercial decision but it's definitely not helping your brand.   If your testing guys did what they needed to do with .188 quickly and turned it around you could go from being the slowest authoriser of critical updates to the fastest.   Even better, debrand as part of the next update and then it wont be your issue later on. 🙂

[TechEnthusiast]

What does this mean for the Mate 20 Pro? Daily I'm being frustrated with the constant bugs of camera crsshes (can't connect to camera error), pictures not saving, multitasking bugs, the list goes on. Did I mention I'm paying a premium price for a flagship device? Look at the support and updates Huawei is releasing for the device, they're doing the best the can to show off the device in the best light possible well after launch, and yet here in Australia we pay top dollar for a second rate service. Do a google search for "Optus Mate 20 Pro update" and any reasonable person could see why so many customers are frustrated with a passion. There is no excuse about not meeting standards, every other major carrier is miles ahead of Optus. I highly suspect the heavily delayed update deployment is due to understaffing in the Optus android department.

[garvanii]

They are now updating to the second most recent update. However in the process of doing so they scrapped the .146 update that was supposed to go live last week.

The $$$ question now is how long before this update is available.

[MrYJDrake]

9.0.0.186 in Feb 2020

[tuloks]

If you want to try on your own risk I was able to update my Optus M20 Pro to .187 using OTG method through dialler codes *#*#2846579#*#* found it on XDA. Restored my data and now testing for any issues, so far so good.

[Dazkatmaka11]

This is just too funny.

https://drive.google.com/file/d/1BJbmvu3KWPHOIiYhVSrCwc_AmQmNXm9w/view?usp=drivesdk

[SteveV]

Results @tuloks Google pay certifications etc? 

[Dazkatmaka11]

New Huawei Camera update from apkmirror

https://drive.google.com/file/d/1fcQz-_JbaHqkZW1SJupR_nGjUsDdpkVv/view?usp=drivesdk

Has a fresh new looking interface

[tuloks]

@SteveV apparently Google pay doesn't allow me to add one. But it's alright I'm not using it anyways.

Everything's fine just noticed that the user icon is not showing on the settings/pull down.

[Dazkatmaka11]

@tuloks what about other banking apps, do you have any? Do they work?

[tuloks]

@Dazkatmaka11 yes I do but I reckon it will not work. There is a message saying about my phone being have a root etc. So yeah This firmware I have is not Google Play certified.

[Dazkatmaka11]

Previous link for Huawei camera was. 9.0.0.104

Here's 9.0.0.305 .from firmware version 9.0.0.153

https://www.apkmirror.com/apk/huawei/huawei-camera/huawei-camera-9-0-0-305-release/huawei-camera-9-0...

[garvanii]

Can someone test some before and after shots with the .122 version of the camera and the 153? Just wondering if it improves thigs

[Dazkatmaka11]

@garvanii Both version 104 & 305 only goes to close up no support for super macro mode.

[SteveV]

So essentially same effect as using FH method. The certification is a big deal in more than just google pay.

[garvanii]

yep ill be holding fire on sideloading an update, i rely on google pay etc too much.

Dan_C has been very quiet lately

[Dazkatmaka11]

This is why Australia doestdo get timely updates from Huawei, because they are too busy hacking Parliament House. 😂😂😂

https://amp.9news.com.au/article/e8518460-6dd5-4723-b8dc-19e8c8e5ee42#referrer=https%3A%2F%2Fwww.goo...

[Dazkatmaka11]

There are reports now on xda that for a few who have uoupdat using the .187 file that Gpay is now working. There is an issue with huawei id missing from settings and a cyst/preload issue which is why it didn't unbrand the handset.

[Dazkatmaka11]

Cust/preload

[Ender]

No Oreo update for LG G5 for Australia. Just read this article - https://forums.whirlpool.net.au/archive/2766904 and I would like to get a comment on that from Optus. Is it true that there will be no Oreo update for LG G5 owners?

[Smale]

Does anyone know how to fix the 4K jello effect that occurs????

[Dazkatmaka11]

@Smale  the .146 & .153 firmware was reported that it fixed the 4k issues however we are not getting that now so we have to wait for optus to finish farting around testing.188 we may see this released as a Christmas bonus.

[escaflo]

Anyone opening a betting pool to see when the Mate 20 Pro update is going to be released?

I got :

Late February

Early March

Mid March

Late March

Half a year later

A year later

Updates? What updates? * (That's what I am betting on)

Cheers

[Dazkatmaka11]

@escaflo True I think your on a winner. The next report will say .188 was not compatible with optus.

I don't see any reason why firmware would be "incompatible" it's designed for the handset, not an individual carrier network. 

[Dazkatmaka11]

This is just a big joke, now the blog states .183 mid to late February. But .183 has been scrapped and .188 is meant to be working on testing, but as stated in a message to me on Friday optus are getting 188 so highly doubtful from the speed optus work at that this is going to be anywhere close to late February probably April.

[Smale]

Does this mean we won't see any of the software upgrades from previous update versions?

[Dazkatmaka11]

@Smale Nope been scrapped, here's the message from Optus that I got Friday.

For Australian carriers, Huawei will release MR every 2 months. They do not know the release details until about 1 month before the release. They have skipped .146 and .183 because they did not meet Optus requirements. We are going to get .188 for testing which is the later version than .183. The only way for the customer to get .183 is to buy an open market handset.

[garvanii]

@ Dazkatmaka11 It always stated .183, hence why i was confused originally by there statement about testing 187.  However the date has now been added, mid to late feb.

@smate All previous software updates (camera etc) will included in our update, they are incremental updates. 183 contains .146, .153 etc

[Dazkatmaka11]

@garvanii True, but as of Friday they didn't have.188 for testing and there is approx 2 weeks left in February, I very much doubt that testing can be completed and the firmware pushed to the handsets in this time. Even if it's tested by the end of February, you won't see it until mid March.

[Dazkatmaka11]

@Optus @Dan_C @Optus_Community Can we all please have an accurate indication on what is happening with the latest firmware for the mate 20 Pro. The information is conflicting and inaccurate at the moment.

Thank you.

[Dazkatmaka11]

ThwrThe a member on the XDA forum who is enquiring about manually update to the .187, he is with Vodafone and his current build is 9.0.0.149

Why didn't we receive this?

So what exactly happened to this firmware Optus?

[escaflo]

Does anyone know if the latest Huawei update solve the issue of oversharpening in the photos?

[Mekamayhem]

My mate 20 pro is still on .122 with no update. This will be my last optus phone I can tell you that for free.

I might just pay for the phone and find a new telco 

[Dazkatmaka11]

@Optus @Dan_C @Optus_Community Is someone going to answer any questions asked on here about the Mate 20 Pro firmware or are we just giigo to be ignored yet again. 

[Benjamen50]

I bought a Huawei p9 years ago, stopped using it because software updates are hard to get on Huawei phones. Better stick to another brand other than Huawei. 

Waiting for the Android Pie 9.0 update for the S8/S8+ which will be coming soon this month .

[SteveV]

@Dazkatmaka11 @Dan_C @Optus@ so spoke with my huawei case manager the other night and they were quite surprised and agitated when I told them that optus had abandoned 9.0.0.146 after optus having told customers that testing was completed and then left the same customers hanging. Huawei were escalating the matter of the abandoned firmware. The problem is our handsets are branded so the firmware will always need to be ran through optus first even if the firmware team was to leave it unaltered (as they should because it's OUR property) 

[Optus_Community]

We don't have any updates as of yet from Huawei to our testing team, so we're not going to update you with anything that might not go ahead.

We're hoping to get a confirmed update on the 19th when we post out next update post. 

[Dazkatmaka11]

On something that might not go ahead? Are you delusional, the firmware has to be updated.

I think that Optus need to sort something out right now instead of waiting.

Everyone who has a Mate 20 Pro, we need to start asking for compensation until this is resolved. Optus might then start pulling the finger out if it is going to cost them money.

[Dazkatmaka11]

Optus headquarters senior manager Leslie has just informed me that 2 things are happening, optus has not been issued a licence for the firmware update and huawei are refusing to supply the firmware. Optus are also abandoning the firmware updates because they are concerned about security privacy issues related to the current situation with guawhu and the 5G spying issues.

Seems like we are being lied to on multiple occasions.

[Mekamayhem]

Wow, can you believe this crowd? Do you have this in writing? Optus owe us all a new handset. 

[Dazkatmaka11]

An Optus case manager is going to contact me in the next 7 days, I'm on hold with huawei now trying to get more information.

But it seems more like optus have abandoned huawei because of privacy concerns.

[Mekamayhem]

Abandon customers too by the looks of it. 

[Dazkatmaka11]

Yes it seems like it, Huawei have put an escalation request in I should expect a call from them in 24 hours. But I've been advised it is not Huawei causing the issue. I wish that android P could record calls I would have all this information at hand  I will be asking both parties when they call me back to send me e-mail confirmation.

Optus are definitely the ones causing this delay it seems.

[SteveV]

Fair trading dept of the relevant states e.g. Nsw for me will be very interested if optus has ceased support of their own supplied handset 

[Dazkatmaka11]

I have just spoken to Consumer affairs Vic and they have said to put in writing my complaint and how I want it to be resolved to both Optus and huawei, if they don't provide a written response stating a timely or satisfactory resolution, or respond at all this matter WILL be forwarded to the VCAT Courts for legal action.

[Wattsy]

Interesting the only Huawei device available on a plan from their website is the Mate 9

[Dazkatmaka11]

http://www.optus.com.au/shop/Mobile-Site/Mobiles/Allmobiles?SID=con:mhome:tog:1:feb17:postmob:

Huawei Mate 20 Pro, Huawei Nova3I and Huawei Mate 9 are all still listed.

[SteveV]

dunno where you're looking @Wattsy as i see mate 20 pro there below iphone 7 plus the nova 3i below the razer 2 and the mate 9 at the bottom. I have this afternoon, spent a pointless hr going around in circles with tech support before my battery died, lodged a complaint, escalated with huawei the claims that optus don't have license and huawei won't supply license, and contacted kim brown customer relations executive for optus with the same concerns and information. in my experience the only response i will get will be from huawei and a follow up call from the complaint i lodged. kim brown hasn't replied to my last email 10 days ago

[Wattsy]

Interesting, I went - Optus Home - Mobile - Phones - selected Huawei and android in the respective drop down boxes got Mate 9 only

[Wattsy]

Ahh if you leave the drop down as show all and not Android they show up

[mufc10]

I was wanting to know when is Android 9.0 going to be available for the Samsung Galaxy S8, thanks

[Dazkatmaka11]

Makes you wonder why they bother updating the blog when all is incorrect or false information.

Current version is 9.0.0.122 not 9.0.0.126

Current testing is not 9.0.0.183 testing should be left blank because it is plainly obvious that they have no firmware to test.

All we get it bullsh#t and lies.

[Dazkatmaka11]

Optus have a major online account breach

https://www.abc.net.au/news/2019-02-14/optus-customers-claim-major-online-privacy-breach/10812486

[Ender]

It is Putin!

[Dazkatmaka11]

Received an email Cassandra Ludwig Optus Resolution manager

She just said optus have provided you with the tools to check the status of Updates and points a link to the blog.

Here is my response

If you read the blog you will see that two firmware updates were abandoned and the current blog is incorrect

It states that 9.0.0.126 is the current version, when infact the firmware version is 9.0.0.122

It stated in November that .126 was being tested, this was never received.

It then stated that .146 was tested for 8 weeks and had been completed and sent for release, this has now been abandoned.

The current version testing state's .183 this is incorrect information as Alistair has advised see next paragraph of the message sent by him to me. He has also stated that he will be issuing a credit every month until the firmware update is received by my phone.

Hey Darren
This is what I recieved internally from our Tech devs,

For Australian carriers, Huawei will release MR every 2 months. They do not know the release details until about 1 month before the release. They have skipped .146 and .183 because they did not meet Optus requirements. We are going to get .188 for testing which is the later version than .183. The only way for the customer to get .183 is to buy an open market handset.

The tools provided are useless and full of lies

Optus advised me yesterday that they don't have or ever had a software licence from Huawei and that huawei have not sent optus any firmwares.

It was also mentioned that optus have abandoned huawei because of the world 5G spying saga because of privacy concerns.

I have contacted huawei directly and are sorting out situation with huawei.

I have also contacted the consumer affairs Vic and they have this case. They said that I put it in writing to optus and should you not reply or come to a resolution of my choice, they will forward the matter to VCAT COURTS. Consider this my written request.

I request for the .188 firmware version to be delivered to my phone by the last day of February 2019. Alternatively you authorise Huawei to unbrand and send the latest firmware version to my phone immediately.

[Dazkatmaka11]

TIO ombudsman have responded to last month complaint, they are now escalating the issue.   Complaint about Optus Mobile  02601

Dear Mr Howard

Your complaint is not resolved

I have referred your complaint to a Dispute Resolution Officer at the Telecommunications Industry Ombudsman.Dispute Resolution Officers help consumers and providers resolve complaints using conciliation or investigation.

The Dispute Resolution Officer will contact you shortly to discuss the next step in resolving your complaint.

Please let me know if you and Optus Mobile resolve your complaint in the meantime.

Yours sincerely

Rizwan Nazir

Enquiry Officer

Telecommunications Industry Ombudsman
Contact via 03 8600 8343, 1800 062 058

[Mekamayhem]

I made a complaint but they didn't reply. I will complain to the TIO. I have had the phone since November with no update. 

[Dazkatmaka11]

@Mekamayhem Definitely make a complaint and stick to your guns, the tio said they could not proceed until I gave them a complete rundown on what optus are failing to do, don't let them fob you off its their duty to solve this issue.

[petergdownload]

@Mekamayhem @Dazkatmaka11

Optus are under no obligation to provide firmware updates. As the TIO has asked, please explain exactly where Optus has broken a crontractual obligation (TIO largely looks at the econtract - no internet = broken contract, no firmware update = no issue).

If you want immeadiate updates then I'd suggest you look into getting a Google Phone.

Peter Gillespie

NBn Take what customer service agents say with a grain of salt (esp. when they are complete contradictory). For example the Huwei issue involves network equipment. There is no issue with Huwei selling handsets and they are extremely popular units. I'd be surprised if Optus decides to stop selling such a good performer.

[Dazkatmaka11]

@petergdownload actually in my case they are breaking the contractual obligations because the firmware is having call dropping and cinnectivcon issues, huawei have already stated this is because of the firmware version and a later version specifically addressed this issue.

And for your information Pixel Phones are now updated via ptus firmware testing just like all other handsets.

Get your facts right before commenting.

[Dazkatmaka11]

Vodafone Aus receive .183 update

https://drive.google.com/file/d/1m0CSyH9kDAYTBVdTCQOqYOeuEFbBGAMn/view?usp=drivesdk

[petergdownload]

@Dazkatmaka11

Still nothing to do with your contract. You might have some redress under statutory rights but a minor issue like occasional call dropouts would be hard to press on a mobile phone. Your'e free to take whatever actions you want, I'm just suggesting they're likely to be ineffective.

FWIW my pixel phone updates every month with the latest FW and I use Optus. I'm a bit bewildered why Optus would chose to insert themselves into what is already a seemless process, but what I'm suggesting is buy a Pixel phone (not get one that it appears is locked down by Optus now.)

Peter Gillespie

[Dazkatmaka11]

@petergdownload Actually people who are more qualified than you have advised that it is a contractual obligation and are taking action, TIO ombudsman and consumer affairs Vic

So unless you are qualified in consumer Law don't assume that you know.

[Mekamayhem]

I've been disappointed in Optus lately. Only way I can show my disappointment is to close my accounts. My mobile is the last service on my account and this isn't helping ..  😕

[Mekamayhem]

Secondly I just want to use my phone as it was intended to be used. Features were not available at launch and still aren't because we haven't received updates. I want my phone to be secure, I want updates to the camera software etc. That's not too much to ask is it ? For a $1600 phone I think we deserve that. 

[ALLAN24]

Any info on One UI for Note 8? The stable version should come out in mid Feb @Dan_C

[petergdownload]

@Dazkatmaka11 Well to be sure the only thing we're certain of here is that you don't know how qualified I am  Optus publishes the full contract terms on its website. There's nothing in there I can see promising to provide FW updates. As a general rule most companies try make it clear the area they have no direct control over. For example Optus doesn't promise what specific Fetch channels will be shown. Likewise future improvements to products and firmware updates etc. are beyond their control. Products are sold as is and if you want believe Huwai when they say they'll fix it in the future that doesn't oblige Optus. Similarly it appears Optus has tried to imlpiment serveral more recent FWs but for some reason they are not compatible with Optus. 

@Mekamayhem I agree its not an unreasonable expectation but its not an obligation. Personally I'd look to the manufacturer who is essentially selling a faulty product with the promise it will be fully operational in the future. It seems other Telcos are putting more effort into certifying updates faster so perhaps choosing them is the only way to get a better outcome on this issue. 

@ALLAN24, Dan's on secondment atm I believe so you may not get a reply from him.  

[Dazkatmaka11]

@petergdownload like I said 2 sets of legally qualified government bodies have already decided on this who are 100% More qualified than you. So unless you know all the specific details regarding the issues and what they have investigated shut the hell up.

Also optus have not released or tested any firmware and have not tried to release any as they DO NOT HAVE A SOFTWARE LICENCE FROM HUAWEI AND NEVER HAVE FOR THE MATE 20 PRO.

This was confirmed Thursday by a senior manager at optus.

[SteveV]

@Dazkatmaka11 hey mate. Just got off phone with Chester from the escalation team at huawei. He has confirmed what I suspected. There is no license per day for firmware as Android is open source software meaning it's essentially free ware. We're just along for the ride. Optus I believe just wanna keep a tight hold of control. 

[petergdownload]

@Dazkatmaka11, No need to be abusive. Forums involve more view points than just the ones you agree with. 

I can only go on what you share here and when it comes to updating firmware its simply not something that Optus refers to in any way in its contracts. Would be very interested to understand what specific details and clauses the TIO has indicated have been broken here (Would be great to be able to force Telcos to issue timely firmware updates)

As @SteveV post suggests you have to take what "Senior Optus Managers" and TIO et al communicate with a grain of salt. FWIW The TIO can't force Optus to do something (like upgrade firmware) all they can do is decide if it is a significant contractual issue and direct Optus to either compensate if appropriate or let the contract lapse without penalty if a compromise can't be arranged

Hopefully Optus note this thread and get a move along on the firmware, but otherwise my suggestion would be not to waste too much time or energy on legal redress. But that's just one view point.

Peter Gillespie

[Dazkatmaka11]

@petergdownload As I stated Consumer Affairs Victoria have informed me to put a complaint in writing, I have done this, if Optus do not reply, or do not provide the resolution that they advised within 7 days from writing, they will be filing a motion in VCAT Courts. So Consumer Affairs Victoria who accessed the case obviously have something that they can fight against. This is a fact. So whatever your views are don't matter. The legal team for consumer affairs obviously do matter.

[Dazkatmaka11]

@SteveV Cool, I am supposed to be receiving a call today from Huawei who were meant to be looking into what is happening between optus and huawei.  Ill update what they provide if I ever receive the call.

[escaflo]

@Dazkatmaka11 @petergdownload

Please don't flame me but I am just trying to bring this back on topic. 

@Dazkatmaka11 I am very glad that you trying to go through the process of trying to get this resolved via TIO and CAV. I would hope that you get a good outcome that will force Optus to clean up their acts and start providing timely firmware update. I will fully support you in your case and if you are successful, I am sure there will be plenty more cases heading Optus way. My thinking is we won't know until we try and I am glad that you are trying. 

@petergdownload I am sure that we can go through all the small fine print and can be sure that nothing can be done or that the court won't be able to resolve this. But instead of trying to just shut it down before we even try (which I know you are just advising so that people won't get their hopes up or waste their time), why not just sit back and see what's the end result if someone is already adamant that they want to go ahead? Instead of pouring cold water over it, just support and if the end result is is what you predicted, it would just be a lesson learnt. 

For me, I just want Optus to be totally upfront and give a slightly definite timeline. Even during any testing, I am sure there is an expected timeframe that is expected to be completed and not a timeframe that stretches across the whole month. If something goes wrong during testing, just be up front and let us know the issue and the new expected timeframe. If we know it is a critical bug, we would be more likely to be patient for it to be fix. I know that all the phones are the same, but because of customised firmware, it is hard to say that all firmware will behave the same. But I think we got the right to be kept informed of the issue instead of just giving us a date that just keep moving without any reason.

At the end, we all just want to the same result, which is to get timely firmware update that fixes and patches security bugs. Lets just all be civil and works towards the same goal of getting that instead of fighting amongst ourselves.

That's just my 2 cents. Please don't flame me if you don't like it. 🙂

[Dazkatmaka11]

@escaflo That's correct, I spent over one and half hours talking to CAV, told them everything, including the Link to this forum, my contract details, and what's eventuates. I can only go from their direction, they are positive that it can go to the VCAT, however as with all court cases the outcome is unknown until a ruling is made. All I can do is what I have been instructed to do.

@SteveV @escaflo @petergdownload and anyone else with the Mate 20 Pro

What I can suggest though, it might not go down well with Optus, but it might rattle their cage. Contact Alistair from this forum, I had a telephone conversation with him at the end of January, he said that he would credit my account the plan cost (not inc handset repayment) every month until the firmware update is released. And I will certainly be ensuring that he follows through with this when I get my monthly bills.

[Dazkatmaka11]

Okay I have just spoken with Huawei, the information I have been advised by them is that there's only 2 firmware versions released to Australia 9.0.0.122 & .183 .183 is only available for open market handsets.

Huawei have not received 9.0.0.188 from Google and this will need to be customised by Huawei before being sent for testing by optus.

So according to huawei 9.0.0.146 was never released for optus to test.

If this is the truth or not I don't know, I'm just passing the message on.

[petergdownload]

@escaflo,

Fair points. Companies often act to address customer issues even when not technically required to do so. I've seen Optus jump through quie a few hoops I wouldn't have thought they'd even try to help out customers who have issues. There's no doubt a "pease explain" email from a regulator tends to get things moving and hopefully threads like this catch the attention of the right person in Optus. Here's hoping the 183 update promised in the next two weeks comes through.

Peter Gillespie

[Millinnium]

I am as disappointed as others here with a mate 20 pro stuck on firmware version 122 whilst others have had updates. I am very disappointed with Optus on this as they are in control of the firmware update by way of them claiming the need to test the firmware and ensure that it meets "Optus' criterias". Optus have not convince me that they are customer focussed based on the trail of misinformation that have been posted on this forum. 

Poor form by Optus to de-prioritise updates to phones. Its a smack at the consumer's face because it infers that keeping your phone up-to-date is not important, or that they are unwilling to accept cost of changes required to roll out the updates. Either way, viewed from a warranty, security, feature, usability, and customer experience perspective, Optus would have failed in all these matrics. This the begs the question, what is Optus prioritising if not to ensure that our phones are updated in a timely manner?

[Millinnium]

Another thought from a different perspective:

My mate 20 pro from optus is still on 9.0.0.122 (C34E10R1P16) .. Why is it that i am not even able to get the current version posted on this forum at 9.0.0.126? Is it because i have a different mate 20 pro with a BOE screen? I recall my LG screen mate 20 pro had an update but the BOE screen mate 20 pro still had no update since December 18

[Dazkatmaka11]

I don't think .126 was ever released either, there was an intial update fefr .108 to .122  my understanding is that.126 was the next patch version from .122 

But like .146 optus abandoned .126

[Mekamayhem]

126 wasn't released maybe they started to ship with that. I've had my phone since November. No update . 122 

[ryballs]

FYI Mate 20 Pro latest global firmware version is up to 9.0.0.198 now with Feb 2019 security updates.

[petergdownload]

Timely updates are definitely a value add these days. One of the biggest selling points of google phones is zero wait time. Seems different carriers have different priorities / capacities when it comes to supporting what they have sold. Something to factor in when making future purchase decisions?

Peter Gillespie

[Mekamayhem]

Notice Vodafone's roll-out has been the same but they have a better status 

https://www.vodafone.com.au/support/device/software-updates

[Mekamayhem]

Testing scheduled,

Testing on hold 

Testing on hold 

Testing in progress

[Dazkatmaka11]

Didn't @Optus_Community mention last week that we would have confirmation on the 19th. 

So where is the confirmation??????

[whiteythomson]

Well I have been led on a wild goose chase today by both Optus and Huawei....

Having launched a formal complaint to Optus they called me back today to advise that all software updates are handled by the manufacturer (false) and that I should contact them directly instead (also false). I pointed out that this page exists purely to show where specific handset updates are in terms of Optus testing and rollout but apparently the blog is not an official page of Optus (false) and only contains information put out by fellow users (also false - notice a pattern here?).

I argued the point for a while and was then told I would be transferred to the technical team to discuss further and of course the representative hung up instead (I'll allow for this to be an accident on their part but didn't get a call back afterwards either way).

I decided to give Huawei a go and rang them, provided all my details and was told that Optus are indeed responsible for rollout of the software updates when they arrive (true) however they also advised that there have been no updates for Australia specifically since launch (false).

So here we are...no resolution, no updates and everything is about as clear as mud.

[ryballs]

@Optus_Community What happened to: "We're hoping to get a confirmed update on the 19th when we post out next update post."

It's now the 20th and still no update post. Yet another broken promise from Optus. 

The Mate 20 Pro is also still being advertised by Optus as having AI Live Modelling, even though that isn't available on the current firmware. 

It seems Optus is completely fine with misleading their customers. 

[Dazkatmaka11]

It seems like everyone at Optus just run for the hills, the customer resolution officer who is supposed to be in charge of my case just happens to be out of the office whenever I contact them. Surprise Surprise.

[Optus_Community]

We had no update come through from the dev team yesterday. We have been told that we'll get the update tomorrow.

I'll post when I have any news, they just keep mentioning there has been no updates for Australia.

Hopefully I have better news tomorrow from the Tech devs.

[Dazkatmaka11]

Yep that's correct according to Huawei there's been no firmware since .122 in Australia.

So basically the .126 & .146 that has been indicated as being tested by Optus is just a complete pack of lies by Optus.

[Mekamayhem]

Actually someone I know bought a mate 20 pro outright - not a grey import and I can tell you they have had updates. I have screen shots to prove it. #stoplyingbro

[Dazkatmaka11]

@Mekamayhem Outright purchase handsets get their updates direct from Huawei so they would have a pretty recent version, however for carriers there has been no release since November. According to Huawei anyway.