Ever wondered what happens between a device manufacturer announcing an update and your handset receiving it? Well, wonder no more!
1. Typically, the device manufacturer will notify Optus of an upcoming update. In some circumstances, Optus may request an update from a device manufacturer if it’s required to fix an issue that has been identified
2. The manufacturer will then provide expected submission dates to Optus
3. Optus and the device manufacturer work together to determine the best method of approach based on the scope of the update, this is generally either a quick sanity test or multi-cycle approach
4. Once Optus has completed testing and the software is ready to distribute, they advise the device manufacturer
5. The device manufacturer then begins deploying the update via their preferred method (over the air is most common now)
How long does testing take at Optus?
The length of time it takes to test an update will vary. In general, minor updates go through one round of testing while major updates will go through two, even three on occasions however this is subject to change. In most circumstances, each round of testing should not take any longer than 2 weeks.
To keep in mind
There are a few important points to remember when it comes to software updates:
Our device qualification team do their best to bring updates to our customers as soon as they can however the expected dates are estimates only. If something comes up during testing there’s a chance the date will be pushed out.
Even if Optus has approved an update ,it doesn’t mean your handset will receive it straight away. It’s up to the manufacturer as to when and how they distribute and in some circumstances, they choose to stagger the deployment to ensure their servers can keep up with the demand
If there’s no information in our latest software updates table then we have yet to receive the update from the manufacturer to begin the testing process