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Android Device Updates – What’s the Process?

MattJ
Forums Community Manager
7 13 36.8K

Last updated 19-1-2020

Ever wondered what happens between a device manufacturer announcing an update and your handset receiving it? Well, wonder no more!

The process

1. Typically, the device manufacturer will notify Optus of an upcoming update. In some circumstances, Optus may request an update from a device manufacturer if it’s required to fix an issue that has been identified

2. The manufacturer will then provide expected submission dates to Optus

3. Optus and the device manufacturer work together to determine the best method of approach based on the scope of the update, this is generally either a quick sanity test or multi-cycle approach

4. Once Optus has completed testing and the software is ready to distribute, they advise the device manufacturer

5. The device manufacturer then begins deploying the update via their preferred method (over the air is most common now)

How long does testing take at Optus?

The length of time it takes to test an update will vary. In general, minor updates go through one round of testing while major updates will go through two, even three on occasions however this is subject to change. In most circumstances, each round of testing should not take any longer than 2 weeks.

To keep in mind

There are a few important points to remember when it comes to software updates:

  • Our device qualification team do their best to bring updates to our customers as soon as they can however the expected dates are estimates only. If something comes up during testing there’s a chance the date will be pushed out.
  • Even if Optus has approved an update ,it doesn’t mean your handset will receive it straight away. It’s up to the manufacturer as to when and how they distribute and in some circumstances, they choose to stagger the deployment to ensure their servers can keep up with the demand
  • If there’s no information in our latest software updates table then we have yet to receive the update from the manufacturer to begin the testing process

To keep up to date with the latest information on software updates, please refer to Latest Android Software updates.

This post will be updated every fortnight with the latest information.

13 Comments
paul75
New Contributor
New Contributor

Hi Optus team

Do you have external beta testers? If so, how can I apply to help out? 

MattJ
Forums Community Manager

@paul75 Not at the moment but I'll make the suggestion and see how it goes

Mick077
New Member
New Member

I'd definitely be interested beta testing as well 

anton1
New Contributor
New Contributor

Still waiting for an answer ,when can we see android 6.0 for sony z2.It has been around since april.

Pete
RetiredModerator
RetiredModerator

No word on this yet anton1. Stay tuned → Android Firmware.

Zhang2
New Contributor
New Contributor

Yes

oxtopus
New Member
New Member

where does opetus/google provide the optus rom downloads? (i would like to put it on my phone myself not automated)

GeoffreyL
Contributor
Contributor

The Android 11 update for the Oppo FindX2 Pro has been available since September 2020. Why is it not even mentioned? 

Sarah_YC
Moderator
Moderator

Hi GeoffreyL,

Thanks for raising this with us. 

I've raised this with the relevant team and we'll get back to you once we hear from them with further details. 

Sarah_YC
Moderator
Moderator

Thanks for your patience, @GeoffreyL!

I've heard back from the team who have confirmed that we are yet to receive the update from Oppo to begin the testing process. 

JohnGreydanus
Occasional Visitor
Occasional Visitor

I clicked on Learn More on the SPAM page and it takes me here????

Steven_YC
Moderator
Moderator

Hey @JohnGreydanus - Thanks for sharing this. Are you able to share the URL for me here?

Also, I've attached the SPAM page details here > https://www.optus.com.au/for-you/support/answer?id=1958 just in case you wanted it.

antinoz
Occasional Contributor
Occasional Contributor

Came here to check, noticed the Galaxy Tab S7 is not even on the list. One UI 3.1 is rolling out around the world at the moment.