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An update on the Home Zone platform

by Online Community Manager (14,972 Views)
Posted by (Online Community Manager)
6th Jan 2017, 9:17am
Optus

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In March 2016 , we advised Home Zone customers that the technology that supports this platform had reached the end of its life.

 

Since March 2016, some customers have found that they were still able to connect to the Home Zone platform. We have contacted affected customers notifying them that by 1 June 2017 all customers will be disconnected from the platform.

 

The reason behind this is the technology that supports the Optus Home Zone is now obsolete so in order for Optus to ensure customer data remains secure, Optus is switching off the platform.

 

How to stay connected once Home Zone has expired

 

Wi-Fi Calling

 

Wi-Fi Calling allows you to make and receive calls, SMS and MMS over a Wi-Fi network. You can use this capability if you have a compatible Wi-Fi Calling device, you’re connected to a supported Wi-Fi network and you don’t have sufficient mobile network coverage to make a call.

 

For a full list of devices compatible with WiFi calling head here

 

For more information on Wi-Fi Calling including information on how to activate it on your compatible device, head here.

 

Wi-Fi Talk

 

Wi-Fi talk is an app from Optus that lets you make and receive calls and texts using your Optus mobile number over a Wi-Fi connection. To download the Wi-Fi talk app head to the App Store or Google Play Store. Please note, you’ll need an iPhone running iOS version 7.0 or above or an Android with version 4.0 or above. WiFi talk is not currently available on Windows or Blackberry handsets.

 

For more information on Wi-Fi Talk, head here.

 

Unable to utilise either WiFi Calling or WiFi Talk?


If you’re current handset does not support either WiFi Calling or WiFi Talk you will need to upgrade your handset to a device that does and in doing so avoid being negatively impacted by the closure of the HomeZone platform.

 

What to do with your Home Zone device

 

We do not need you to return the device back to us. Please dispose of your Home Zone device in the same way you would with any other small electrical appliance. Lots of councils have e-waste collections, so please contact yours to find out more about their collections or other preferred disposal methods.

 

Need help?

 

If you need help regarding your Home Zone service, please call 133937.

 

Ts & Cs

 

The Fair Go Policy applies to your use of the Wi-Fi Calling and Wi-Fi Talk app.

 

Wi-Fi Calling: WiFi Calling will use data on the WiFi Connection you are connected to. If the WiFi connection is an Optus Fixed connection, this data will be zero rated and will not be charge. You will be charged your usual mobile plan rates for making calls or sending messages over WiFi Calling. To use WiFi Calling, you will need to have a valid Optus Postpaid Consumer or SMB mobile phone number, a compatible device and access to a WiFi connection. Some public and corporate WiFi connections may have specific firewalls and settings that might mean WiFi Calling won't work. We cannot guarantee each specific WiFi connection will allow access to the WiFi calling capability. Emergency calls are supported via WiFi Calling if there is no mobile network available, however we recommend that you use the normal mobile network coverage in an emergency to provide a more accurate location to the emergency services. While you are using the WiFi Calling service, you may not receive National Emergency Warning System (NEWS) SMS warnings. You can switch WiFi Calling 'OFF' on your device via the Settings / Options menu

 

Wi-Fi Talk: WiFi Talk is free to download for Optus mobile customers. Some functions in the app may use data when roaming. You will be charged your usual mobile plan rates for making calls or sending texts whether over the mobile network or over WiFi Talk. To use the service, you will need to have a valid Optus mobile phone number and access to a WiFi connection. Some public and corporate WiFi connections may have specific firewalls and settings that might mean WiFi Talk won’t work. We cannot guarantee each specific WiFi connection will allow access to the app. Emergency calls are supported via WiFi Talk if there is no mobile network available however we recommend that you use your normal phone service in an emergency to provide a more accurate location to the emergency services. WiFi Talk has features that measure your network experience including signal strength and network speed. You can switch this setting off via the settings/options menu. Full terms and conditions are available in the App.