If you have questions, we have answers.
My Optus app is the easiest way to get 24/7 support, pay bills or recharge, track your data usage, discover entertainment rewards and more.
Below you’ll find the 5 most useful things you can do with My Optus app. Did you know about all of them?
1 - 24/7 Support
We know that life happens outside 9-5 which is why our Live Chat support team are now available 24/7 on My Optus app1. Our Live Chat team can help with all sorts of things from billing and technical issues to sales and general support. To chat with one of our team, just head to My Optus app > Menu > Live Chat.
2- Pay your bill or recharge
My Optus app allows you to pay your bill or recharge your prepaid credit on-the-go, anywhere at any time. You can choose to pay via Direct Debit, credit card or set up Auto Recharge if you’re a Prepaid customer. There’s no need to repeatedly type in your card number because you can safely and securely store your card details in the app.
3 - See a breakdown of your data usage
Tracking your data usage has never been easier. In My Optus app, you can see which apps and websites use the most data, see a breakdown of your previous mobile activity and track how much data you use each day.
4 - Activate international roaming
Just click the international roaming tab in My Optus app Menu to activate international roaming, discover the roaming rates for your destination country or add an Optus Travel™ Pack2.
5 - Discover exclusive perks
Inside My Optus app you can access all the treats and bonuses available to you from Optus Perks. Enjoy things like discounted movie tickets, money-can’t-buy competitions and exclusive promotions only available to Optus customers. It’s our way of saying a big thank you for being with us.
Ts & Cs
1 - Subject to agent availability.
2 - For Postpaid customers only. Packs can be purchased for one day or consecutive days (up to a maximum of 31 days) for use within selected Zone 1 countries. Each pack must expire before buying the next. You can only purchase Optus Travel™ Packs online up to 3 days in advance of using it. Full T&Cs: www.optus.com.au/shop/mobile/international-roaming/travel-packs
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