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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

Re: Postpaid Music Streaming FAQs

I have recently been talking to optus team members online and they have told me that ony the plan i'm with I don't have to pay for premium account and I get it for free and that they have set it up for me? But i'm unable to browse without data for free?

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RetiredModerator
RetiredModerator

Re: Postpaid Music Streaming FAQs

Hard to say without looking at your account @Shanna, feel free to send your details through in a private message to a moderator and we'll check it out.


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New Contributor
New Contributor

Re: Postpaid Music Streaming FAQs

I would really recommend Optus is a good customer service to any one of my friends and family thanks guys for my new phone

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RetiredModerator
RetiredModerator

Re: Postpaid Music Streaming FAQs

Great to hear @lee590 and thanks for the feedback 🙂 Please let us know if you need anything! 

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New Contributor
New Contributor

Re: Postpaid Music Streaming FAQs

I am still waiting for a confirmation txt or email and it's been over 36hrs, when the txt said to expect a 4hr delay. When will free streaming start?

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RetiredModerator
RetiredModerator

Re: Postpaid Music Streaming FAQs

Heya @HL1612 - you should receive a text message once it's activated, definitely shouldn't take that long though. Are you able to PM me through your full name, DOB and the mobile number and I'll check it out and see if it's been added 🙂

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New Contributor
New Contributor

Re: Postpaid Music Streaming FAQs

postpaid newbie: my data free music streaming was DISABLED accidently, now I cant find a way to ENABLE it. getting fustrated and flustered.  Help! 

 

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Blog Author

Re: Postpaid Music Streaming FAQs

Hey @lostndewoods, have you tried reactivating it via your Optus.com.au/myaccount. You'd just need to hit the "entertainment tab" on your dashboard → click the corresponding service number and "enable music streaming". Let us know if you run into any trouble - we can always have this applied manually from our end 🙂 

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New Contributor
New Contributor

Re: Postpaid Music Streaming FAQs

Got it back, thanks to the sales team via live chat. 

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Blog Author

Re: Postpaid Music Streaming FAQs

Ah, great to hear it 🙂 Thanks for the update @lostndewoods

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If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy