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2018-02-25 09:03 AM
Had a barring or service suspension been applied to the account? If we've placed a suspension on the account and you've recently made payment; service should be restored within 4 hours of making payment.
You might to report the payment via your My Account or My Optus app.
If what I've advised above doesn't apply, can you check the Network status page for any known outages/planned maintenance → http://yesopt.us/networkstatus?
Let us know how you go.
We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
***Please note I am not currently with the Yes Crowd team.***
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