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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
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New Contributor yanqi
New Contributor

sim card no service

I paid my bills but my sim card still no service.

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Online Community Manager
Online Community Manager

Re: sim card no service

@yanqi,

 

Had a barring or service suspension been applied to the account? If we've placed a suspension on the account and you've recently made payment; service should be restored within 4 hours of making payment.


You might to report the payment via your My Account or My Optus app.

 

If what I've advised above doesn't apply, can you check the Network status page for any known outages/planned maintenance http://yesopt.us/networkstatus?

 

Let us know how you go.

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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