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Occasional Contributor
Occasional Contributor

paid bills. Still received the calls from collection company

I promise that I have paid all the bills of Optus. But Collection company keep calling me every days!!!!! I have records in my bank account but have not received reference number. I can send the screen shots of my bank recording!!!!
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Respected Contributor
Respected Contributor

Re: paid bills. Still received the calls from collection company

Given that Optus has sold your debt to the collection agency it’ll be upto to interact with them the agency) on what’s required to move forward.

Note. I won’t be subscribing to this thread.

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. 😉
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Moderator
Moderator

Re: paid bills. Still received the calls from collection company

Hey @Cococo - Thanks for sharing this with us.

As this is related specifically to your account, we'll just need to discuss this in private and assess the situation to see what has happened. Thanks for sharing this information as well @caaf.


Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.



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