Given that Optus has sold your debt to the collection agency it’ll be upto to interact with them the agency) on what’s required to move forward.
Note. I won’t be subscribing to this thread.
Hey @Cococo - Thanks for sharing this with us.
As this is related specifically to your account, we'll just need to discuss this in private and assess the situation to see what has happened. Thanks for sharing this information as well @caaf.
Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.