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New Contributor plsresolve
New Contributor

overcharge on bill

Firstly, thanks for limiting contact options for customers. I am sure this issue can be resolved over a simple call and does not need to publicized, but here is my issue:


I have unlimited international calls to zone 1 countries included in my plan, however have incurred a hefty charge on my current bill for a call I have made.


Please remove this charge and update my bill as I cannot afford the extra charge.

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2 Replies
Contributor onestepchris

Re: overcharge on bill

I'm sorry to hear that there's an issue with your bill. If your plan includes standard international calls to selected countries it is not actually referring to Zone 1 countries. You can refer to the information below for the included countries:


Austria, Hungary, Poland, Bangladesh, India, Singapore, Cambodia, Indonesia, South Africa, Canada, Ireland, South Korea, Chile, Italy, Taiwan, China, Japan, Thailand, Croatia, Malaysia, Turkey, France, Netherlands, United Kingdom, Germany, New Zealand, United States of America, Greece, Pakistan, Vietnam, Hong Kong and Philippines.


You can also contact Optus via chat for verification, please go to

Hope it helps. Cheers.

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Moderator Aman_B

Re: overcharge on bill

Hi @plsresolve, I get your concerns and understand how you feel. If you’d like to chat to one of our team members now, please go here: and we can help.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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