is 5678 a spam number?


Hi ,

I've received the texts from 5678 optus like below:

Hi xxx(my name), Optus here. We'd like to ask you 5 questions about your recent service experience with Anna on 05/09.

How likely are you to recommend Optus to friends and family on a scale of "0" not at all likely to "10" extremely likely? Unsub @

 And unfortunately I've replied it, now I think it looks weird, and worried maybe it is a spam number? So please tell me if this is a real optus number, and what shall I do if it's not?


Re: is 5678 a spam number?


If it's not an Optus number, it's nobody elses number. Only the telcos can have special numbers like that within their own network.



Re: is 5678 a spam number?


Hey @wendy1 - I don't think this is spam Smiley Happy This just sounds like a customer service survey from speaking to one of our team members. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: is 5678 a spam number?


Now I'm relieved, thanksSmiley Wink

Re: is 5678 a spam number?


Thanks for replying, it's very helpful.

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